New Otani Inn Tokyo

Hotels
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8.4
/10
Very Good
1,018 reviews

What Guests Say About Their Stay

tania i. b.

8.2
/ 10
This hotel is located near Osaki Station, just a 3-minute walk away, very convenient. Lawson is below the hotel, only 4 stations to Shibuya, and if you're going to Hamamatsucho Station to connect to the Monorail Haneda Airport, this hotel is a good choice! We will be back for sure! The room size is also quite big compared to other Tokyo-sized hotels (there were 3 adults in a room).

Geronimo

10.0
/ 10
Nice property, close to train stations and restaurants. Will stay here again.

Albert

10.0
/ 10
Hotel was great in most respects but having three beds, my request in the room didnt leave much space and the room probably wasn’t designed for three beds.

Nicola

10.0
/ 10
Super easy access. Plenty of shops and restaurants nearby, excellent transport options
In the Area
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1-6-2 Osaki, Shinagawa-ku, Tokyo, Shinagawa, Kanto, Japan, 141-0032

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at New Otani Inn Tokyo is a good choice when you are visiting Shinagawa. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around New Otani Inn Tokyo

1-6-2 Osaki, Shinagawa-ku, Tokyo, Shinagawa, Kanto, Japan, 141-0032
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Discover More About New Otani Inn Tokyo

Location


Staying at New Otani Inn Tokyo is a good choice when you are visiting Shinagawa.

About New Otani Inn Tokyo

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at New Otani Inn Tokyo.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from New Otani Inn Tokyo exclusively for you.

With all facilities offered, New Otani Inn Tokyo is the right place to stay.

All facilities in New Otani Inn Tokyo

Others New Otani Inn Tokyo
Others

General

  • Parking
  • Banquet
  • Ballroom
  • Smoking area
  • Parking (surcharge)

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Elevator

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist

Food and Drinks

  • Breakfast
  • Bar

Connectivity

  • Free WiFi

Business Facilities

  • Conference rooms

Nearby Facilities

  • Grocery

Accommodation Policy & General Information in New Otani Inn Tokyo

Important Note
  • Fee for full breakfast: approximately JPY 2541.00 per person
  • Covered self parking fee: JPY 2500 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 2420.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at New Otani Inn Tokyo
427
Number of floors in New Otani Inn Tokyo
13
Another facilities in New Otani Inn Tokyo
Parking, Banquet, Ballroom, Smoking area, Parking (surcharge)

Frequently asked question in New Otani Inn Tokyo

What are available facilities at New Otani Inn Tokyo?
There are top facilites at New Otani Inn Tokyo such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at New Otani Inn Tokyo?
The standard check-in time at New Otani Inn Tokyo is starting from From 14:00 while the latest check-out time is at Before 11:00
Does New Otani Inn Tokyo provide breakfast?
Yes, New Otani Inn Tokyo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of New Otani Inn Tokyo?
New Otani Inn Tokyo is a 3.0-star hotel.
How many floors does New Otani Inn Tokyo have?
New Otani Inn Tokyo has 13 floors.
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More Reviews from Other Guests in New Otani Inn Tokyo

Overall Ratings & Reviews New Otani Inn Tokyo

Traveloka (18)
Other sources (1,000)
8.4
Very Good
From 1,000 reviews
Cleanliness

8.6

Room Comfort

8.2

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews New Otani Inn Tokyo

Number of reviews per page
20
40
Top reviews
Andy
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The stay was pleasant and room layout was just right. The executive deluxe room was big enough for our family of 5 with young children and some space for luggages. We love the buffet breakfast, it was the highlight of the stay. Hotel location was with proximity of Tokyo transport hubs, supermarket, convenience store, alot of eateries and shops.
Read More
Edward Chin-Yang
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, nice staff, but air purifier in the room was not working
cecilia
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excellent
Yoshiko
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room is so nice, clean and spacious.
Virginia
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Didnt try to eat at their restaurant
Joshua
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Wonderful staff
'Nenita
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The only concern I have is the air conditioning, they could have updated the unit with English translation. The room is just right for travelers to get by, Lawson, restaurant and train station are very close by to the hotel, staff was friendly, unfortunately, we were not able to try the restaurant, we leave very early and we come home late restaurant not available then. It is a must try hotel.
Read More
Geronimo
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Nice property, close to train stations and restaurants. Will stay here again.
Manjinder
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Amazing location and food. Highly recommended
Anjanee
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Breakfast was exceptional but ac was not cool enough for me
Mark
icon-Family
Family
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

When we arrived we were told our reservations had been canceled. They said we were late. I asked if they had informed Expedia and they said they had not. It was late and we asked for help on getting another hotel. They indicated they could not. We begged and they got us one room. They were not helpful . We ended up moving to the APA in Ropongi. It was much better and a third of the price. Most importantly, it wadin the middle of nowhere. We thought we were staying at the hotel New Otani. The Otani inn was nothing like the hotel. We will never ask Expedia for advice. It was not helpful or correct.
Read More
Yoko
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

It was
Jose
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It’s ok
Albert
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Hotel was great in most respects but having three beds, my request in the room didnt leave much space and the room probably wasn’t designed for three beds.
Nicola
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Super easy access. Plenty of shops and restaurants nearby, excellent transport options
Nao
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Very convenient, next to the station and connected. Also grocery store next to it and some restaurants. Staff were excellent. Hotel is old which still needs to renovate stuff.
Shoko
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

I’m leaving 2 stars for the courteous staff and the convenient location. When I booked this hotel through Expedia, I must’ve inadvertently selected a smoking room. At check-in, I was informed that no non-smoking rooms were available. The moment I stepped out of the elevator, I was hit with an overwhelming smell of cigarette smoke. My assigned room was so unpleasant that I immediately turned the air purifier on at maximum and left the front door open to ventilate it, since the window could not be opened even slightly. For context, I am a former smoker and have never reacted this strongly to tobacco odor before. After about five minutes, it became difficult to remain inside and breathe comfortably. I called the front desk to ask whether any alternative room was available. I explained that booking a smoking room had been my mistake and apologized for the inconvenience. I was told again that no non-smoking rooms were available, but they did show me another smoking room that had been “smoke treated.” Although the smell was somewhat reduced, it was still too strong for me to tolerate, and I began to feel physically nauseous. I returned to the reception desk and explained that I would need to check out because I could not imagine staying the night under those conditions. The staff apologized, but could not offer a suitable solution nor refund.
Read More
Mari
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Wonderful hotel for the price! I was amay.
Tsttang
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The room is clean, and the next door super market is very good and walk to JR in 3 minutes and take only 15 minutes to Shinjuku is also great. Staff is friendly, professional and handle things nicely. Room is clean and cleaning is done super. They give us free bottle water everyday. The only that is a downside is the room has no temperature control, you can only control the fan speed and the temperature is set too high for us (I think it is around 24-25 C)
Read More
Johnathan Liang Heng
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Room was spacious and very convenient to the amenities and food joint as well as JR connector. Will definitely book again
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 New Otani Inn Tokyo

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews New Otani Inn Tokyo

Traveloka (18)
Other sources (1,000)
8.4
Very Good
From 1,000 reviews
Cleanliness

8.6

Room Comfort

8.2

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews New Otani Inn Tokyo

Number of reviews per page
20
40
Top reviews
Andy
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The stay was pleasant and room layout was just right. The executive deluxe room was big enough for our family of 5 with young children and some space for luggages. We love the buffet breakfast, it was the highlight of the stay. Hotel location was with proximity of Tokyo transport hubs, supermarket, convenience store, alot of eateries and shops.
Read More
Edward Chin-Yang
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, nice staff, but air purifier in the room was not working
cecilia
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excellent
Yoshiko
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room is so nice, clean and spacious.
Virginia
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Didnt try to eat at their restaurant
Joshua
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Wonderful staff
'Nenita
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The only concern I have is the air conditioning, they could have updated the unit with English translation. The room is just right for travelers to get by, Lawson, restaurant and train station are very close by to the hotel, staff was friendly, unfortunately, we were not able to try the restaurant, we leave very early and we come home late restaurant not available then. It is a must try hotel.
Read More
Geronimo
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Nice property, close to train stations and restaurants. Will stay here again.
Manjinder
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Amazing location and food. Highly recommended
Anjanee
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Breakfast was exceptional but ac was not cool enough for me
Mark
icon-Family
Family
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

When we arrived we were told our reservations had been canceled. They said we were late. I asked if they had informed Expedia and they said they had not. It was late and we asked for help on getting another hotel. They indicated they could not. We begged and they got us one room. They were not helpful . We ended up moving to the APA in Ropongi. It was much better and a third of the price. Most importantly, it wadin the middle of nowhere. We thought we were staying at the hotel New Otani. The Otani inn was nothing like the hotel. We will never ask Expedia for advice. It was not helpful or correct.
Read More
Yoko
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

It was
Jose
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It’s ok
Albert
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Hotel was great in most respects but having three beds, my request in the room didnt leave much space and the room probably wasn’t designed for three beds.
Nicola
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Super easy access. Plenty of shops and restaurants nearby, excellent transport options
Nao
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Very convenient, next to the station and connected. Also grocery store next to it and some restaurants. Staff were excellent. Hotel is old which still needs to renovate stuff.
Shoko
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

I’m leaving 2 stars for the courteous staff and the convenient location. When I booked this hotel through Expedia, I must’ve inadvertently selected a smoking room. At check-in, I was informed that no non-smoking rooms were available. The moment I stepped out of the elevator, I was hit with an overwhelming smell of cigarette smoke. My assigned room was so unpleasant that I immediately turned the air purifier on at maximum and left the front door open to ventilate it, since the window could not be opened even slightly. For context, I am a former smoker and have never reacted this strongly to tobacco odor before. After about five minutes, it became difficult to remain inside and breathe comfortably. I called the front desk to ask whether any alternative room was available. I explained that booking a smoking room had been my mistake and apologized for the inconvenience. I was told again that no non-smoking rooms were available, but they did show me another smoking room that had been “smoke treated.” Although the smell was somewhat reduced, it was still too strong for me to tolerate, and I began to feel physically nauseous. I returned to the reception desk and explained that I would need to check out because I could not imagine staying the night under those conditions. The staff apologized, but could not offer a suitable solution nor refund.
Read More
Mari
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Wonderful hotel for the price! I was amay.
Tsttang
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The room is clean, and the next door super market is very good and walk to JR in 3 minutes and take only 15 minutes to Shinjuku is also great. Staff is friendly, professional and handle things nicely. Room is clean and cleaning is done super. They give us free bottle water everyday. The only that is a downside is the room has no temperature control, you can only control the fan speed and the temperature is set too high for us (I think it is around 24-25 C)
Read More
Johnathan Liang Heng
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Room was spacious and very convenient to the amenities and food joint as well as JR connector. Will definitely book again
Number of reviews per page
20
40