Oriental Hotel Tokyo Bay

The basis of my one star review is that the hotel made me pay for breakfast for a child in my party. I'll give my explanation, and then I'll give the hotel's explanation. I booked the hotel for two days, for 5 adults and 2 children, and I booked it to include breakfast. However, when I went to the buffet (which was objectively excellent), the hostess said I had to pay for one child (4 years old). I asked for the front desk manager. The front desk manager said that because we were assigned 6 beds, we paid for only 6 people, and so I had to pay for the child. I showed the hotel manager the receipt from Hotels.com which showed "5 adults, 2 children, breakfast included" and asserted that I paid for 7 breakfasts The hotel manager said that it was not their policy, because I was given 6 beds, I paid for only 6 breakfasts, and to take it up with Hotels.com's website. I realized I was not going to get anywhere with the manager. So I decided to pay for the child, and I have the receipt to prove it. The next day, I decided to not eat breakfast at the buffet, as a matter of principal, because I did not want to pay again, so the hostess allowed my 6 guests to eat. So I ate breakfast from the Lawson's Market (and I have the receipt for egg salad sandwich, onigiri, and water). Another thing I want to point out, I felt like the hotel was understaffed, as the lounge area was not well-kept, which surprised me, because I thought the rest of Japan was pretty clean wherever I went.

The rooms are clean and modern, close to Disney, which was our purpose for staying. The breakfast buffet was delicious, a little expensive but the welcome hour is free and they serve snacks and cocktails

Best way to start a trip to Japan! Excellent resort style feeling. Very tourist friendly. Gets a bit busy during the weekends.

Hotel is in a very good location for shopping, eating and train ride. It provides free shuttle to Tokyo Disney/Sea and has bus service to Haneda airport (for a minimal fee). It’s very clean, excellent amenities; very well maintained property! I didn’t like how the bathroom was setup; toilet and shower were in separate rooms! We enjoyes our stay and will stay there again.

Easy check in and the place is well maintained. Every day came back to clean towels and sleepwear! Highly recommended

Great service, everyone was nice and helpful

We enjoyed our stay here. It was amazing.

Loved the late night complementary sparking wine and beer while the kids had pancakes, candy, and cotton candy. The play area with the interactive projection was a fun place for them to play while the adults could relax a bit after long days of travel and Disney.

Very convenient and vey clean

We really liked the hotel. Absolutely no complaints at all, the location was great, place was very clean, train station was very easy to manage & I’m very challenged when it comes to mapping out trains, but this one was simple and it was a covered walkway to the hotel. Mall right there was handy. My highlight was the British Pub in the same building as hotel (doesn’t open until 5pm though)…mini fish & chips were fabulous very reasonably priced. Shuttles to the two Disney parks were great & very efficient. Thank you to the staff at check in they were very thorough so there was no need to revisit the front desk staff for our 3 night stay.

I would staff here again. Shuttle bus, Lawson and foot court are a definite plus

We had a wonderful stay at this hotel in Japan! The breakfast was excellent, with a great variety of delicious options each morning. The amenities were fantastic and made our stay very comfortable. The location was perfect, usually only two train rides away from the major attractions, making it easy to explore the city. Having a Lawson convenience store inside the hotel was incredibly convenient for snacks, drinks, and any essentials we needed. The only downside was that, during our three-week stay, the room became quite dusty and didn’t seem to be thoroughly cleaned over that time. As someone with a dust allergy, this made things a little difficult and impacted our comfort. Aside from that, we had a great experience and would happily stay here again. Overall, the hotel offers great value, excellent facilities, and a convenient location. We would definitely recommend it to anyone visiting Japan.

This is a popular partner hotel so the shuttles are very convenient.

The entire hotel was very clean including the room. Being located right at a train station was very convenient. The shuttle bus to and from Disney was quick and easy. The free amenities such as toothbrushes, and bath supplies were a great added bonus, and the free beer and sparkling wine after 2pm were the icing on the cake. There is a machine to exchange currency in the lobby and though it may not give the best rate, it saved me a lot of time when I was just trying to change a small amount of cash.

The beds nor the pillows were comfortable the food wasn’t the best, They to give free drinks in the night, best part is that it is next to a station and near restaurants..

Clean room, laundry available but can be quite a line up. Breakfast selection is great

We absolutely loved our stay with Oriental Hotel. The convenience of the station and Lawson helped a ton! The mall next to the hotel had great shopping and restaurants!! The staff were amazingly helpful! It was great to have a laundry service, luggage holding, money exchange, and a lounge at night. And the amenities room was so helpful. The room had 6 beds so our family rested very well! We plan to stay there every time we go back

Oriental Hotel is a very good location to go to Tokyo Disneyland and Mt Fuji and other cities like Osaka and Shibuya. The front desk information gives us a very detailed to tour some other places by using train. Thank you so much Oriental Hotel and to all their staff. Especially their restaurants have a lot of selection menus.

Everything you need is here or around the hotel. Train station is across the street and a Lawson store right downstairs. The free alcohol after 2pm wasn’t bad either 😁👍

Almost everyone speaks English here and everything is made for the kids and family clean