Richmond Hotel Matsumoto

Staff were extremely helpful and friendly. The property was clean and has most amenities needed during travel. The breakfast had a wide selection mostly toward Asian style.

We liked the location of the hotel, near the train station and walkable through the town. The breakfast was healthy and tasty.

Great location!

Great location, excellent ammenities available, very helpful staff

Everything we needed

Richmond Hotel Matsumoto was a wonderful surprise. As a budget-friendly business hotel, we weren’t expecting much—but it turned out to be far nicer than anticipated. The room was spotlessly clean, with a comfortable queen bed and a divan-style sofa that made for a perfect little reading nook. The breakfast buffet was simple but satisfying, with enough variety to suit even a finicky Western palate. Its location is excellent—convenient to the train station, restaurants, and shopping—making it an easy base for exploring. Matsumoto itself is a lovely city that feels a bit under the radar for international travellers, yet it offers so much charm. It’s also an ideal staging point for trips into the Japanese Alps or the Kiso Valley. All in all, a great option if you’re looking for something budget-friendly without feeling bare bones.

We managed to get an upgrade for a small cost and the staff and hotel were very accommodating. The hotel was very easy to find and well located, the amenities were great and checkout was very easy

Value forbmoney. Very helpfil staff and great location. Easy access to most amenities

Clean tidy and a bit bigger than the usual small rooms we have stayed in. Nice view of the mountains.

Lovely spacious twin room with a seating area, very clean hotel and a free nightdress to wear too . Good central location only 8 mins walk from main Matsumoto station or Nawate st

Very helpful staff, clean and modern rooms with good facilities. Excellent location in heart of town with everything in walking distance. Breakfast was quite good.

Great staff and wonderful breakfast!

Convenient location, very walkable. No dedicated drop off points which can make loading and unloading of suitcases difficult.

Convenient location which is walkable to most places. No dedicated drop off points which made loading and unloading of suitcases very difficult. Lobby is on level 2, had to stop the car at the roadside with hazard lights on to ask what are the parking options, especially when the hotel parking is full. Map of the other city carpark options provided is very detailed. Amenities provided in the lobby is great. Breakfast has decent choices but can get extremely crowded.

A comfortable room at a reasonable price.

Great location

We had a very pleasant stay at this hotel. Everything about the room was very comfortable and we highly recommend staying here. The hotel staff went above and beyond to help us when we encountered an issue with ETC along the way to this hotel in our rental car. (The issue had nothing to do with the hotel.) We asked the front desk how we should handle this issue as tourists and their staff and management went out of their way to make several phone calls on our behalf with the ETC staff and our rental car company explaining what happened. The hotel manager even said that if our rental car company or ETC gave us any issues when we turn our car in, to reach out to him directly and he would help us which was a very compassionate gesture to offer us. Not only will you get a nice and comfortable hotel room if you stay here, but you will also have very emphatic and friendly staff who will go above and beyond! We are very thankful to the hotel management and staff for taking such great care of us!

The hotel is a practical and easy choice. No breakfast.

We stayed in the Standard Double Room, Non Smoking (No Extra Bed, 18 sqm). The room was clean, practical, and slightly more spacious than typical business hotels. The bathroom had a small bath tub, which is customary, and a humidifier was provided where you add your own water before switching it on. Amenities such as coffee, toothbrushes, and combs were available at the lobby’s self-service corner. Check in was smooth and the hotel already had our Expedia reservations prepared. As with most Japanese hotels, copies of our passports were taken during registration. The hotel also provides coin laundry facilities along with vending machines for drinks and beer. The location is convenient, a short walk from Matsumoto Station and within walking distance to Matsumoto Castle. While there is a shopping mall right beside the hotel, it is currently closed. The nearest active mall is further south, closer to the bus terminal. Overall, Richmond Hotel Matsumoto provided a comfortable stay in a well connected part of the city.

Loved the central location to Matsumoto train and bus station. The hotel was walking distance to the castle, frog walkway, Media Garden and restaurants. The room was comfortable and loved the self-service amenities offered (toiletry options, coffee, tea). Would definitely stay again!