Swissôtel Nankai Osaka

Le service était excellent la chambre propre et récemment rénové mais l’emplacement de l’hôtel étant dans le centre d’un grand immeuble était quasi impossible à trouver à pieds. Plusieurs points d’entrée se fait au travers de magasins qui lorsque fermés ne sont plus disponible. Tout le long du séjour le retour à l’hôtel était difficile.

Impressed with this hotel- the accommodations were thoughtful and very nice quality. The location was very convenient.

good

Amazing location! Superb customer service. Great stay!

The Swisshotel is conveniently located on top of the Namba Train station and multiple subway lines, allowing us to conveniently take the train to visit multiple museums, the Osaka Aquarium and department stores. The Minami Teppanyaki Restaurant in the Hotel offers excellent food, beautiful ambience and superb service.

Very good location, great room and excellent staff.

this hotel is very clean and great staff as well as the food quality is excellent. would stay here again.

Room a little dated. Hot water in the shower was not hot . Phone was not working in the room after the second report some came to fix.

The Swiss Hotel is in a great location, close to high end shops and amazing street food. A train to the airport is in the conveniently located on the ground floor. The staff was exceptional. I lost my phone while staying at the hotel and the concierge, Kingsady, worked hard to return it to me.

Great stay.

easy taxi subway and shopping access

GREAT LOCATION

I never imagined a 5-star hotel could have clogged drains so bad I’d be standing in a foot of dirty water every shower. Once it finally drains, leftover soap makes the tub dangerously slippery—I nearly fell and seriously hurt myself multiple times. The sink wasn’t better either; washing my hands felt like filling a fish bowl—ridiculous! To top it off, the Wi-Fi was unbelievably slow. It took about 30 seconds just to load one picture on Google Maps. Looking at nearby restaurants became unbearable, forcing me to turn off Wi-Fi and rely on my phone’s 4G/5G instead. How is it possible in 2025 for a supposed “luxury” hotel to have worse internet speeds than remote villages I’ve visited in Africa? Additionally, they give you this tiny trash can, maybe half a gallon at most, practically useless for disposing even basic items. Extremely annoying and inconvenient. Bottom line: A very disappointing stay. Fix your plumbing, upgrade your Wi-Fi, and provide a usable trash can—or stop calling yourself a 5-star hotel.

Excellent location for Osaka visit. Hotel is connected to Namba train station. Easy transportation to and from airport. Room had a nice view of the city but amenities and bedding was not adequate.

Room was clean tidy and everything in working order. Staff super helpful and friendly. Breakfast had a wide range of choices including eggs your way. Walking distance to many shops restaurants and transport.

Very small and somewhat uncomfortable

Definitely a business vibe. The beds were very uncomfortable with very minimal decor.

The hotel is in a good location.

Swissotel is very conveniently located, with direct access to the train station, so even with many luggages, you are just steps and an elevator away. but it is quite far away from OCAT. we didn't managed to find our way to OCAT so we stick to the train option (to airport) it is also linked to Takashimaya and Ebisubashisuji is just steps away, which also leads you to Dotonburi and Shinsaibashi. there were some hiccups after we checked in, but we managed to finally settle down in the 3rd room, thanks to the senior housekeeping manager Mr Katayama, who was quick to attend to our problem. the new room is much bigger with more amenities. it is clean and nicely decorated. however, the toilet and shower are placed within the same door. there is only a set of shower head above the bathtub so we have to "climb" into and out of the bathtub for showering, which is not ideal for many and can be dangerous. the water taps are the old fashioned type, one for hot and one for cold water, need to turn on both and adjust to get warm water. there was a day when we forgot to turn off the Do Not Disturb button so the room was not cleaned when we were back in the late evening. again, the housekeeping staff on duty was very quick in providing us with new towels and clearing the bins. thanks very much.