voco Beirut Central District by IHG

Hotel was good and staff great especialy Zeina. However the airport pick up was not a good welcome. I know i requested "normal" pick up and i didn't ask what that meant, but you should remove that from your services entirely if it means an old ALLO Taxi parked in a dark basement with windows open because of the heat and full of dust. Furthermore the 79 years old driver had no clue where your hotel was and i had to show him and all the road he was complaining about his health and the state of the country and his bad financial situation and i couldn't leave the taxi without doing something for him. In short guests accepting your rates and stay at your beautiful hotel will expect a better pick up standard and you should perhaps cancel the "normal" and provide only VIP airport pickup. Thanks.

Everything was clean and great

Room service is poor

Better hotel in lebanon

Very clean.

Great location and service!

This hotel is newly renovated, rooms are really modern, and comfortable. Housekeeping is on point here! Reception crew though is questionable ... my room was prepaid at reservation stage, together with my colleagues room. Few hours after arrival, I notice the reception had just randomly charged me for 850USD, upon checking with them they say "you need to pay for your room". I asked "well, once should be enough no?". When I could produce the payment receipt, it took a while to acknowledge that indeed the room was fully pre-paid weeks prior to arrival. 2 out of 3 nights, there was no hot water in the shower in the morning, water was freezing cold. The recommended remedy of the engineering was "let it run for 20 minutes", which is simply outrageous in a country riddled with every possible utility scarcity in the book. How wasteful! When coordinating for check-out timings with the reception, they tried to give me the "we are 100% occupancy". I burst out laughing. Three nights I hadn't met even one person in the elevator, in the hallway or even the lobby ... breakfast was a lovely VIP experience, 5 staff doting on my colleague and me as the only guests every day. But well, nice reciting job of the reception crew. All fair and square, just dose it right with the right crowd and don't make a fool of yourself, haha.

i arrived at 18.00 and i have to wait for my room

Room had a bad smoke smell in our room

New totally renovated facility

Nive

Excellent location, very good for business lovely view👌

فندق جديد مريح الموقع بجانب الكثير من المطاعم

check in was so smooth and people was so nice and friendly

Modern, nice views, walkable, friendly staff. Slow service. Food quality for sohur at room was not high.

Service is of the upmost and they have the right idea. Def would come back

Good

the staff was so good