What do past guests say about The Grand Puteri Hotel?

The Grand Puteri Hotel is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

THB | EN

Support

Search Hotels

The Grand Puteri Hotel

Name: The Grand Puteri Hotel
Address: PT 3981, Jalan Masjid Abidin, Kuala Terengganu, Terengganu, Malaysia, 20100, PT 3981, Jalan Masjid Abidin, Terengganu, 20100, Malaysia
Rating: 8.5

Hotels

Finding rooms for you...

8.5

/10

Very Good

1,040 reviews

What Guests Say About Their Stay

alyaa n. m. n.

10.0

/ 10

My daughter left her teddy bear at the hotel and they helped me to arrange for shipment! Thank you so much especially to Ain, receptionist, and Nurul Amirah for help. Other than that, the nasi dagang is delicious.

Suryani A. P.

8.8

/ 10

All good especially their front line service.

Rosdam H. B. M.

9.7

/ 10

Comfortable hotel. Being in the city. Many facilities. The place of worship is also not far from the hotel, walking distance to Abidin Mosque.

See original

AW NoorAfifah

9.1

/ 10

The staff are very friendly. Walking distance with Paya Bunga Square and Masjid Putih Breakfast is very worth it by paying RM18. Thumbs up!

Istikamah Hedzir

8.8

/ 10

The best hotel in Terengganu and cheap.

In the Area

See Map

PT 3981, Jalan Masjid Abidin, Kuala Terengganu, Terengganu, Malaysia, 20100

Main Facilities

Restaurant

Elevator

Family room

Laundry

ATM/Banking

note: hotel was previously named Grand Puteri Hotel The Grand Puteri Hotel is located in area / city Kuala Terengganu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around The Grand Puteri Hotel

PT 3981, Jalan Masjid Abidin, Kuala Terengganu, Terengganu, Malaysia, 20100

Discover More Places

Discover More About The Grand Puteri Hotel

note: hotel was previously named Grand Puteri Hotel

Location
The Grand Puteri Hotel is located in area / city Kuala Terengganu.

About The Grand Puteri Hotel

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Grand Puteri Hotel provides a pleasant accommodation for your stay.

Have fun with various entertaining facilities for you and the whole family at The Grand Puteri Hotel, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Grand Puteri Hotel.

If you plan to have a long-term stay, staying at The Grand Puteri Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at The Grand Puteri Hotel.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Grand Puteri Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Grand Puteri Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, The Grand Puteri Hotel is the right place to stay.

All facilities in The Grand Puteri Hotel

Swimming Pool

Lobby

Accommodation Services

Exterior

Restaurant

Connectivity

LAN Internet
Free WiFi

General

AC
Family room
Smoking area

Public Facilities

Parking
Elevator
Restaurant
Room service
WiFi in public area

In-room Facilities

Cable TV
Desk
Hairdryer
Minibar
Shower
TV

Hotel Services

24-hour Receptionist

Nearby Facilities

ATM/Banking
Beauty salon
Grocery
Hair salon
Laundry
Supermarket

Accommodation Policy & General Information in The Grand Puteri Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

General Check-in Instructions

Tourism Tax

Tourism tax MYR 10.00 will be charged upon check-in (per room/per night).

Read All

General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - to 12:00
Available rooms at The Grand Puteri Hotel	165
Number of floors in The Grand Puteri Hotel	7
Another facilities in The Grand Puteri Hotel	LAN Internet, Free WiFi, AC, Family room, Smoking area

Frequently asked question in The Grand Puteri Hotel

What is normal check-in & check-out time at The Grand Puteri Hotel?

The standard check-in time at The Grand Puteri Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00

What is the star rating of The Grand Puteri Hotel?

The Grand Puteri Hotel is a 3.0-star hotel.

How many floors does The Grand Puteri Hotel have?

The Grand Puteri Hotel has 7 floors.

How many rooms are available at The Grand Puteri Hotel?

The Grand Puteri Hotel has 165 rooms in total.

Does The Grand Puteri Hotel provide parking?

Yes, The Grand Puteri Hotel provides parking. Please confirm details directly with the hotel.

See All

More Reviews from Other Guests in The Grand Puteri Hotel

Overall Ratings & Reviews The Grand Puteri Hotel

Traveloka (1,040)

8.5

Very Good

From 1,040 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.4

Meal

8.2

Location

8.7

Service and Facilites

8.5

People often mention about The Grand Puteri Hotel

All

Distance to City Center (4)

Surroundings (4)

Taste (4)

Accessibility (3)

Bedroom (3)

Bathroom (3)

Hotel Area (3)

In-room Dining (3)

Staff Friendliness (2)

Check-in/out Time (2)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews The Grand Puteri Hotel

Number of reviews per page

Customer reviews

L***a

Leisure

9.1

/10

Reviewed 24 week(s) ago

Beautiful and attractive hotel, close to Payang market

See original

Find this review helpful?

Verified Traveler

Leisure

10.0

/10

Reviewed 27 week(s) ago

Hotel very close to the city

See original

Find this review helpful?

alyaa n. m. n.

10.0

/10

Reviewed 33 week(s) ago

1 people find it helpful

Verified Traveler

Leisure

10.0

/10

Reviewed 44 week(s) ago

The food is delicious, the location is good. Only yesterday we encountered a cockroach at 3am but we have already killed the cockroach. Everything is ok.

See original

1 people find it helpful

Wafa S.

Leisure

10.0

/10

Reviewed 47 week(s) ago

The staff are very friendly & the food is also delicious. Will repeat again 😍❤️

1 people find it helpful

N***r

Staycation

8.8

/10

Reviewed 62 week(s) ago

My father's favorite place, because it's close to the white mosque..also close to the bus station..receptionist friendly..

See original

Find this review helpful?

Accommodation's Reply

21 Sep 2025

Dear Valued Guest, Warmest greetings from The Grand Puteri Hotel Kuala Terengganu. Thank you very much for taking the time to share your experience with us. We are truly honored that you chose The Grand Puteri Hotel as your preferred accommodation during your visit to Kuala Terengganu. Your trust and support mean a great deal to us. At The Grand Puteri Hotel, we continuously strive to provide our guests with a memorable and comfortable stay, and your feedback encourages us to keep improving our service standards. We sincerely apologize if certain aspects of your stay did not meet your expectations, and please be assured that your comments have been shared with our management team for immediate review and action. We genuinely value your patronage and look forward to the opportunity of welcoming you back soon, where we hope to exceed your expectations and provide you with an even better experience on your next visit. Warm regards, Mohd Edy Izuwan bin Awang Front Office Assistant Manager The Grand Puteri Hotel Kuala Terengganu

HUSNA M. B. H.

Leisure

9.4

/10

Reviewed 96 week(s) ago

Although the location is confusing, but very satisfied. Easy check in. Food was really good. There was hot fried kopok lekor, rice, and rice. There were many kinds of food. The bed was also great. Big.

See original

3 people find it helpful

Accommodation's Reply

21 Sep 2025

Nur A. A. M.

Leisure

8.8

/10

Reviewed 115 week(s) ago

The stay was pleasant enough. Staffs were friendly and gave good service. The hotel itself is not new but the room and facilities were good enough. Cleanliness at some parts of the hotel should be better though for example at the pool toilet. Breakfast was included in the room price so the lack of choice was understandable. Overall an OK stay.

2 people find it helpful

M***d

6.8

/10

Reviewed 124 week(s) ago

The room has no hot water supply. The bathroom floor was flooding due to uneven floor. No hair dryer.

Find this review helpful?

Ly cong nung

6.0

/10

Reviewed 139 week(s) ago

Corridor was dark unable to find room number. Breakfast start at 7am but not until 7.30am we have just noodle and some overnight watermelon. This was all for breakfast buffet. What a shocking hotel in my life.

2 people find it helpful

MAT RAWI HAMAT

8.5

/10

Reviewed 163 week(s) ago

Even though it's 3 stars, the server is good.

See original

Find this review helpful?

Alizzawati

8.3

/10

Reviewed 169 week(s) ago

The location is just perfect especially if you intend to do some shopping at Pasar Payang. It 's just 10-15 minutes walk from the hotel. Masjid Zainal Abidin is just on the doorstep. Local food stalls & supermarket are also nearby. But the hotel itself is somewhat old I. E judging from the room interior with broken door, dirty curtain & no toiletries just to name a few.

Find this review helpful?

NURSYAFIQAH B. D.

4.5

/10

Reviewed 179 week(s) ago

Bilik harga RM207 tapi keadaan bilik macam hotel bajet. Katil koyak, tilam buruk, kotor, bilik berbau. Memang frustrate! Memang tak akan pijak lagi lah hotel ni!

Find this review helpful?

Rokiah N.

8.5

/10

Reviewed 184 week(s) ago

It 's located near to mosque. Easy to assess to to town easy grab and nice meal.

Find this review helpful?

HASIRUL N. B. Y.

9.7

/10

Reviewed 189 week(s) ago

Bilik yang sangat bersih, luas dan sangat selesa, makanan alhamdulillah sedap. Saya selalu menginap di hotel ini bila ada meeting atau kursus di Kuala Terengganu.

Find this review helpful?

HASIRUL N. B. Y.

9.7

/10

Reviewed 189 week(s) ago

Alhamdulillah the room is very comfortable and spacious, very clean

See original

Find this review helpful?

Sue M.

8.5

/10

Reviewed 194 week(s) ago

The room and hospitality from the staff was good. Just that the iron board was broken and I had asked for a replacement but not to avail. Hopefully the staff can be more alert on this matter.

1 people find it helpful

Norzila B. M. Z.

9.7

/10

Reviewed 205 week(s) ago

Comfy and clean, very recommended.

Find this review helpful?

Ruzmayuddin M.

5.1

/10

Reviewed 218 week(s) ago

Bad experienced with this hotel. Rooms is very old, smelly & dirty. The mattress even worst, vey old matress and we can feel uneven spring inside the bed. I have nightmare staying here. Won't come again.

2 people find it helpful

Abdul F. B. I.

8.5

/10

Reviewed 231 week(s) ago

Good service, love the atmosphere near here and the food here is the best.

See original

Find this review helpful?

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in Kuala Terengganu

Indonesia (Bahasa Indonesia)

Global (English)

Malaysia (English)

Malaysia (Bahasa Malaysia)

Philippines (English)

Singapore (English)

ไทย (ภาษาไทย)

Việt Nam (Tiếng Việt)