Hotel Vía la Villa

Had a good experience. Just need to place some attention on the shower-room. There is no privacy.

I give it 5 stars because the hotel does its job. The room and building are clean. The staff was attentive and helpful. And the room is quiet and dark to rest. There's AC, a comfy bed, a TV with apps, a small safe, a table and 2chairs to eat, and the room has a modern look. All for a reasonable price. The bathroom can a lack a bit of privacy but you pay for what you get and I think this hotel gives more for what you pay.

Hot tub hot but a lot of hair in it. Plenty of shops and restaurants near by. Decent place to stay.

Good location to Nuestar Sr de Guadalupe

Yes

Great

The fact that it was not labeled as to adults only. It was not pleasant to turn on the tv and be exposed to adult films.

yes

the room was great, just wish the doors were made of a different material, at night you could hear people talking on the hallways and traffic outside.

Good location and good service

I booked this hotel because it was advertised as being close to the Basilica of Guadalupe, but it’s definitely not a 20-minute walk. it took me at least 30 minutes. On the plus side, there’s a Walmart, a Chili’s, and plenty of food options nearby. However, the experience inside the hotel was disappointing. The hallway to my room was dark, which didn’t feel safe, especially since I was traveling alone. I usually leave the TV on when I sleep, and I KNOW I fell asleep to Harry Potter. I was shocked to wake up around 2 or 3 AM to explicit adult content playing on the TV, completely inappropriate and unsettling. The condition of the room wasn’t great either. The floor was missing some wood, and the bathroom door was chipped. When I first checked in, the woman at the front desk saw me walk in but walked away as if she hadn’t. I know she saw me because I caught her moving. Later that evening, I said “good night” to another staff member and didn’t even get a response. I only stayed here to sleep, and thankfully it was just for two nights. I would not recommend this place to friends or family. I even looked for nearby hotels I could suggest instead, but the ones I saw didn’t have visible names — just signs that said “Hotel,” which didn’t help.

Property was conveniently located near a very large shopping mall as well as restaurants. Room was clean but there were some maintenance issues with regard the floor peeling and swollen wood around the bathroom doors. The shower was fantastic. Asked for extra pillow but was refused. They didn't make up the room after the first night. The hospitality desk was boxed in like a bank teller and Steve wasn't particularly friendly. Not absolutely sure but part of the Hotel might've been a "no tell motel".

Friendly staff and helpful staff

A good location for restaurants and markets nearby.

Cama incómoda

Love is very much walking distance to everywhere nice and secure area, highly recommended

This place I do not recommend to anyone. I had things moved out of my room after I told them not to clean the first day I arrived. The receptionist mentioned that no one had entered my room but clearly I notice things being moved around. Too much noise at night as well and couldn’t sleep.

This hotel was located close to where we needed to be at so it seemed like the perfect fit. It has great pictures and was probably an amazing place when it was built. However at this time it is dirty and deteriorated with shredded towels, dirty hallways, our room had a broken door lock, the TV did not work, there was only an outlet on one side of the bed and it did not work. No wash cloths, very noisy, no blanket on the bed, the heat didn’t work…only blew cold air. Just not great.

This is a hidden gem. Low price, cleanliness, modern, good staff, what more can you ask for. I've stayed at this hotel 2 times now and it has been great. I didn't expect anything luxurious but what I did expect was a clean and convenient option and they exceeded. Thank you so much for your service.

For the price it was fine