Riad Hafssa

Everything was clean. Heather/air conditioner in every room. Staff was very, very welcoming and helpful. I felt very welcome here.

Staying at Riad Hafssa offered an authentic glimpse into life within the Old City, with the property’s location serving as a great base for exploring local markets and fresh produce stalls. While the staff was approachable and helpful—eventually rectifying our room allocation so we could stay on the same floor—there were several aspects that fell short of expectations. The "pool" is remarkably small, roughly the size of a two cot beds, and the breakfast was a disappointment; despite the listing showing eggs and croissants, the actual spread was a "hit or miss" selection of local items, and it took three days of persistent requesting before eggs were provided. Prospective guests should also note that parking is located at an external lot a few minutes away for 70 MAD per day, and navigating the area via Google Maps is notoriously difficult without local knowledge. Our biggest frustration, however, occurred at checkout when we were charged 30 MAD for a bottle of water without prior notice — a significant markup considering a six-pack of bottles costs less than 10 MAD at a nearby shop.

Staff are kind & nice, place is walkable to Jmaa El-Fnaa. Only issue is in the dining area, a bit slow in serving the food.

The area around the hotel is really unique and fun to explore. The only downside is that you have to walk everywhere since other transportation options are limited. The rooms are clean but very small, and there aren’t many dining options nearby. It’s a nice place overall if you don’t mind a bit of walking and smaller rooms.

The property was fine - medium grades. The problem was staff - we did not feel safe. We arrived late at night subject to a shakedown from young men who had guided us a max of 30 yards around corner to hotel entrance snd then demanded vast money sum. We offered a tip and they refused - and threatened to harm our car of we did not pay what they wanted. Hotel staff person at chech not only did not help - he got in on it. He became a negotiator asking us to up the price we were willing to oay for someone guiding us around the corner. That scared us deeply as any sense of being protected by the hotel disappeared. We cut out visit short by one day and did not trust or accept any offerings from the hotel during our stay. I dont think Wxoedia should do business with a hotel that is willing to compromise the safety of guests or at minimum is employing staff that are willing to do so. That said - this was an outlier bad experience. Most people in Marocco and at hotels were extremely fruendly snd kind. After our shocking check in experience at this hotel we went into the Medina where most places were closing. We found a street vendor who was still open. He was extremely excited to see us, had the hugest smile and best food. Out of nowhere a table and chairs materialized, and we were treated like royalty to a simple and really delicious meal with mint tea. It healed my soul much more than my stomach and restored my faith in Morocco snd its people. We choose to remember this part.

staff was amazing!

The most like about property is near by of some attraction and staff is very nice each individual. But not like about property is very noisy and small market out side where vendors selling fruit & veg. Otherwise staff is good with traditional breakfast include.

Un endroit magnifique et un personnel plus qu’attentionné.

Beautiful place but smell bad in the washrooms and outside

This area of the Medina was much more authentic than we anticipated. Lots of smells, animals, traffic etc.

Decent hotel in good location but there is no swimming pool or bar as advertised

Ingen frukost, litet kök som lagade mat på beställning. Äckligt i badrummet. Hotellet ligger på ett väldigt gammalt område, vi kunde inte ta oss dit med bil. Smutsigt och ofräsch område.

Chambre correcte sans plus dans un riad correct sans plus. Service minimal. Propreté très en dessous de ce que l'on peut attendre.

Hors mis le personnel du petit déjeuner très sympa le reste nul . Pas très propre dans un quartier puant malsain ( mais c’est pareil’partout dans la médina de Marrakech. Ont manque d’être accroché toutes les 10 secondes par des motos ,des vélos,des voitures camions….tellement ils n’en ont rien à faire des gens) une chambre sans fenêtres une salle de bain de 1,5 mètre carré .le petit déjeuner ont le prend dehors à cette époque a 9 h du matin fait pas très chaud . Bref plus jamais ( Marrakech en général)

The room is small. The personell is friendly and supportive

Personalen var mycket vänliga och serviceinriktad rummet vitet och trångt.

Es war alles ziemlich gut, die Unterkunft in einer kleinen Nebengasse ließ sich allerdings schwierig finden.

Un séjour formidable , une équipe serviable et aux petits soins pour ses clients. De bons repas partagés grâce au cuisinier Hanas , qui nous faisait découvrir les spécialités culinaires locales . La propreté est au rendez vous . Merci à toute l équipe pour cet agréable séjour

Péssima estadia. Inicialmente parecia correr tudo bem para minha estadia de 5 noites, até perceber a cilada. Os atendentes (falsamente cordiais) são os proprietários do hotel e fazem de tudo para que você compre passeios com agentes parceiros. Informei que já havia marcado todos os meus passeios com antecedência, mesmo assim só liberaram o quarto após explicações desnecessárias do agente. Me colocaram em um quarto onde não dava para abrir a porta ou sequer a mala com facilidade, além do péssimo cheiro de mofo. Não condizia com as fotos do anúncio. Pedi para mudar de quarto e informaram que estavam cheios (não era verdade). Informei na recepção que o que estava acontecendo não era correto e que iria reportar a propriedade ao Hotéis.com pela falsa propaganda. Ofereceram um drink no dia seguinte como “pedido de desculpas” e acabei pedindo apenas um suco de laranja. Depois de tomar quase metade, comecei a ficar um pouco sonolento. Sim, colocaram algo ilícito no suco. Por sorte consegui reverter a situação me hidratando. Após a terceira noite fui embora da hospedagem por não me sentir mais seguro no local! Simplesmente inaceitável

Le Riad est magnifique, calme et très bien tenu. Le personnel est accueillant, serviable et dédié. Le quartier est authentique avec ce que ça implique de choc culturel pour le voyageur occidental qui débarque dans un pays comme le Maroc. Nous n’avons jamais senti d’hostilité ou éprouve de sentiments d’insécurité. Nous nous sentions chez nous à ce Riad. Tout a été mis en œuvre pour nous satisfaire et rendre notre séjour plaisant. Nous y retournerons avec joie à notre prochaine visite au Maroc.