Tizi N'Ouirgane

Service was excellent, the hosts were very kindly and the place is very quiet. We ate a vegeterian tanjin for dinner, which was very good. Higly recommend this dish. The hotel is souranded with olive trees and mountains. We had fire in the wood oven in our room, which was very cozy.

Beautiful property in the middle of the mountain. Peaceful stay and enjoyable views and welcoming staff

This was an absolutely lovely place to stay in the mountains. The staff were incredible. They were welcoming, helpful and super friendly. The lounge area was large, the garden and restaurant areas were beautiful and comfortable and our room was spacious. Our room also had a beautiful large balcony to sit outside and admire the view. I must also add that although we went to many of the top restaurants in Marrakech, the chicken and beef tagines that were made for us here were way better than anything else we ate in Morocco. For the price we paid for the accommodation, I would highly recommend this hotel.

The property and staff

Could be lovely, but ruined by the owner. The room itself was lovely, although the mattresses are literally as hard as rocks. The grounds are also lovely and the waiting staff are amazing. It's really hard to explain, but what ruined it was the owner, and their the vibe. She struts around acting like cruella de vil and shouting at her staff. We also felt like we were being treated with constant contempt. You end up sneaking around, but she takes candle lit dinners in the entrance lobby, sunbathes when you do, and generally gave the entire place a really toxic vibe. We were provided dinner a few times but were never shown a price list, got hand waved at when asking the price and got shouted at when we brought our own food from outside (much better, and ended up being literally 1/10 the cost!). Whenever we raised a few issues (like our bath didn't have a plug, so we couldn't easily wash our baby) our issues were dismissed. The power also went off for a day, and the water is pumped in, so we couldn't even wash our hands (other places in the area have generators for this regular situation). We visited a few other places in the area that not only had super welcoming owners, but proper menus and really great food. We had so many other issues with this place (e.g. there was a gas canister on the roof leaking gas, the shower pressure is merely a dribble, the "receptionists" treat you with irreverence) but our main issue was how we were made to feel throughout the entire stay. Avoid.