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SO/ Auckland
Hotels
8.8
/10
Very Good
231 reviews
What Guests Say About Their Stay
Kerstin
10.0
/ 10
We stayed only one night and could not use all the great amenities.
Dinner at the hotel was great. The room was spacious, clean, and very nicely designed.
The hotel had a technical issue which could not be fixed during our stay and affected all rooms.
The management however compensated us in a great and interesting way which was an amazing way to apologize for the inconvenience.
Will we come back? Definitely! We still need to ise the spa, the pool, the gym, and many more amenities.
madelaine
10.0
/ 10
Fantastic hotel we booked four rooms for two couples two children and an infant and a parent. The rooms were fantastic enjoyed all the services including the pool buffet breakfast. Our only complaint was the green lights in the room are a little bit of a night.
Miranda
10.0
/ 10
Great trip with adjoining rooms. Toddler with us and friends in the other room.
Very helpful & friendly staff.
In the Area
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Cnr. Customs East & Gore Street, Auckland Region, New Zealand, 1010
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Read More
Available Room Types in SO/ Auckland
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What's around SO/ Auckland
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Cnr. Customs East & Gore Street, Auckland Region, New Zealand, 1010
Discover More About SO/ Auckland
Location
SO/ Auckland is located in area / city Auckland.
About SO/ Auckland
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from SO/ Auckland exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at SO/ Auckland.
All facilities in SO/ Auckland
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Newspaper in lobby
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Things to Do
- Indoor pool
- Spa
- Health club
- Sauna
General
- Rooftop terrace
- Banquet
- Parking
- Terrace
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
Food and Drinks
- Bar
- Breakfast
- Snack bar
Kids and Pets
- Babysitting with surcharge
Transportation
- Valet parking (surcharge)
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in SO/ Auckland
Important Note
- Fee for buffet breakfast: approximately NZD 49 per person
- Airport shuttle fee: NZD 195 per vehicle (one-way)
- Covered valet parking fee: NZD 65 per night (in/out privileges)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: NZD 100.0 per night
- Credit card charges are subject to a surcharge of 2.5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at SO/ Auckland | 130 |
Number of floors in SO/ Auckland | 15 |
Another facilities in SO/ Auckland | Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service |
Frequently asked question in SO/ Auckland
What are available facilities at SO/ Auckland?
There are top facilites at SO/ Auckland such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at SO/ Auckland?
The standard check-in time at SO/ Auckland is starting from From 15:00 while the latest check-out time is at Before 11:00
Does SO/ Auckland provide breakfast?
Yes, SO/ Auckland provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in SO/ Auckland
Traveloka (1)
Other sources (231)
8.8
Very Good
From 231 reviews
Cleanliness
9.4
Room Comfort
9.0
Service and Facilites
9.0
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Traveler Reviews SO/ Auckland
Number of reviews per page
20
40
Top reviews
Kerstin
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
We stayed only one night and could not use all the great amenities.
Dinner at the hotel was great. The room was spacious, clean, and very nicely designed.
The hotel had a technical issue which could not be fixed during our stay and affected all rooms.
The management however compensated us in a great and interesting way which was an amazing way to apologize for the inconvenience.
Will we come back? Definitely! We still need to ise the spa, the pool, the gym, and many more amenities.
Read More
Kimberly
Friends and Family
4.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Bad experience would not recommend. TV did not work in room and management was not helpful.
Victor
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Exquisite property and accommodations.
madelaine
Friends and Family
10.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Fantastic hotel we booked four rooms for two couples two children and an infant and a parent. The rooms were fantastic enjoyed all the services including the pool buffet breakfast. Our only complaint was the green lights in the room are a little bit of a night.
Sarah
Leisure
2.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Was a terrible experience, the valet crashed our vehicle and the manager refused to be of any help, there was no compensation or any responsibility from their behalf, he was aggressive in his handling of the situation and the staff were very unhappy. Definitely do not recommend!!
Arina
Leisure with Partner
8.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
everything is clean, there is everything you need.
Kristine
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Location and ambiance was great. Breaksat option was a winner.
Miranda
Friends and Family
10.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
Great trip with adjoining rooms. Toddler with us and friends in the other room.
Very helpful & friendly staff.
Ed
10.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
Beautiful central location with a perfect location for everything downtown. Amazing luxury styled Hotel with great ammenities. The hotel has gorgeous interiors, and the staff are fantastic and extremely helpful and well-mannered. Would I stay here again, definitely.
Monique
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Loved our night here, the rooms are lovely and the free snacks and amenities are a great touch. Bed was super comfy and rooms were quiet!
Michelle
Leisure with Children
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
We stayed with our newborn and found it very easy going and the staff were really sweet and accommodating.
Loved the King Studio room! It was spacious and felt luxurious with lots of design touches.
I wouldn't say it was particularly quiet with loud music from the bars and sirens on a Saturday night, but didn't bother us.
The restaurant food and service was great, but would suggest they lower the lights for more ambiance?
Read More
Tyla
Leisure
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Such a beautiful property with great staff, definitely staying here again!
Dan
Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Staff were excellent
Richard
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
....
Amanda
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The design of the building was stunning. Loved it. It’s definitely one of a kind.
Maudie
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Beautiful hotel and awesome location. Staff were so accommodating and friendly.
Jane
8.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Had issues with the lock but was given upgraded room transfer which was nice. Really pretty hotel!
Philip
Leisure Family
8.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Great location, room was spacious. Silly bathroom with glass walls. Also no lights by bedside. Overall a good experience.
Francois
Leisure with Partner
8.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Pool/spa and rooftop bar are great. Rooms on level 2 are a bit noisy (traffic on custom st). Best to be on higher levels.
Sarah
Business
10.0
/10
Reviewed 41 week(s) ago
Hotels.com verified review
Really modern, clean hotel
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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