The Landmark Hotel and SPA Leisure Club a Palette hotel

My original room had an issue with the door lock and the staff were prompt to upgrade me to another room.

Good

I recommended everyone to have this beautiful stay

Not great. When I got my key card and went to go in to my room I realised there was someone already in there. My colleague walked into “his” room and there was a lady in there already unfortunately for her she was getting undressed.

Very close to city but with some beautiful green outside space and a spa facility. Served food and drink.

Parking is NOT included.

They know what is wrong with it. Management need to seriously look at this

Unfortunately, I think this hotel has gone downhill since it took over from Doubletree. The car park looks awful with those big green pay for parking signs all over the place. Charging customers to pay £5 to park overnight isn’t good and just comes across as being greedy to me. The guy on Reception wasn’t particularly friendly. The rooms are tired and need a refresh. The breakfast was nowhere near as good as it used to be. Most of the breakfast buffet food looked like it had sat there all morning and wasn’t particularly tasty. The dining room is tired and scruffy. I had a bar meal on the night and the service was fine but the food was average yet quite expensive. I paid £10 for a starter that was tiny and undercooked. When I walked past Reception the following morning a manager seemed to be having a heated discussion with a member of staff that never looks particularly good in front of customers. It’s a shame because I used to stay at this hotel all the time when it was Doubletree but I won’t be booking it again.

Much better place when it was a HILTON, at least they had working aircon; these cheapskates have disabled it, the room was so so hot... The parking charge situation is a cop out - passing it on to a third party - very poor attitude. Other than that I didn't have any issues, many others checking in did - rooms not ready etc.. Wont be back in a hurry that's for sure...

This is a hotel in need of a refurbishment. It really is trying on past glories.

GREAT STAY - FRIENDLY RECEPTIONIST WHO SORTED OUR ROOM OUT FOR A QUITER LOCATION AS WE ARRIVED TOO EARLY TO CHECK IN. ROOM WAS CLEAN GREAT TEA TRAY. GREAT BATHROOM WITH GOOD SHOWER - ONLY DOWNSIDE ROOM WAS HOT DID GO DOWN TO RECEPTION FOR A FAN HOWEVER, THEY WERE BUSY SO DID NOT WANT TO TROUBLE THEM SO I AM SURE IF I WAITED THEY WOULD OF PROVIDED A FAN. DID NOT EAT IN HOTEL SO CANNOT COMMENT

Overbooked hotel- no one on reception …. The cleaner told us there was no rooms available- total apathy from cleaner and no manager or receptionist to be seen

When booking made, onsite parking was included, but when arrived the parking was charged!

The room and hotel itself we good, but it is crazy that at a place with a massive parking lot, that you need to pay a separate fee to park there.

Blode lady at reception is the rudest person ever, one of those that everything is a problem, very negative on everything stated

Tv worked !

Really friendly and helpful staff. Food was ok from Barb but overpriced for what I had. Room excellent

When we first checked in we were told we have to pay parking, even though it says online it is free parking and they said they just haven’t got round to updating their website. The rooms are very dated and the carpets are disgusting, the pool is freezing cold, went down to get food and they were fully booked but they only have like 7 tables, drinks at the bar are very poor and not got much choice. Pictures online look nothing like this hotel, won’t be back.

Would like to thank the young lady (barmaid) her customer service was excellent and friendly. On arrival the lady on recption was super helpful and accommodating.

The only thing i would fault about the hotel is you have to pay for parking