YOTEL Edinburgh

The hotel and staff are amazing. Great location and nice room.

We recently visited the yotel Edinburgh and it was brilliant. From entering on our first stay we were made to feel welcome. Although we were informed we could not check in till 3pm we were given our room keys on checking in at 1pm. The room was spotlessly clean, bright and warming. We were pleased with the hotel as we were returning after our 3 day tour. Our only criticism was they ran out of beer through the pump and had to get bottles on our 2nd visit

Good Stay, but One Staff Interaction Was Very Disappointing Overall, I had a good stay at YOTEL and was generally pleased with my experience. Unfortunately, my interactions with one staff member, Debum, were extremely disappointing and affected what otherwise would have been a very positive stay. On one occasion at the bar, Debum told me that it was hotel policy that all bar consumables had to be paid for immediately and could not be charged to the room. This was inconsistent with what I had previously been told by other staff members. When I asked to see or clarify the policy, his manner became aggressive and unprofessional. He then said that he did not know where to find the policy he had just referred to. The issue was not about having to pay; I was simply asking for clarification because I had received conflicting information from different members of staff. There were also two separate occasions when Debum served me food without providing cutlery, which added to the impression of inattentive service. This was particularly disappointing because the rest of my stay was good. Most of my experience with YOTEL was positive, but the way this situation was handled fell well below the standard of hospitality and professionalism I expected. I hope management addresses both the inconsistency in communicating hotel policies and the customer service concerns, as one staff interaction can significantly affect an otherwise enjoyable stay.

No coffee machine or kettle in the room. There is shared machine in the lobby. No door to bathroom area. It’s open concept room. Room was spacious and included a sitting area and a computer desk. Bed was super comfortable.

Great location easiest check in ever very friendly helpful staff. Great rooms

General sense was that the hotel and the family room where we stayed was not great value. We have stayed in much nicer hotels for the same amount (this had a quasi hostel feel). There was nothing complimentary in the room itself - no water or coffee, which you even get in cheaper hotels. For $600 CAD per night that was not acceptable as it felt like we stayed in a hotel worth half that. Would not stay here again. The staff there were very helpful though.

Clean room, good location, friendly and helpful staff

The hotel is beautiful and is not far to Princess street to walk. The rooms are lovely and clean and I think it's a good idea for the shower unit and toilet to be seperate. The only down is that there is no tea or coffee in your room. You go down to the dining area for free tea or coffee to have a free cup 24 hours a day. To be fair who wants to troop downstairs in the middle of the night for a cuppa if you can,t sleep, I wouldn,t. The breakfast has lots of choices which would keep everyone happy. I would definitely go back there for a longer break. The staff are very helpful and knowledgeable.

La chambre est très bien, tout est propre. Le personnel n est pas très aidant, nous avons fait le check in et out seul a une borne automatique, pas un bonjour ou au revoir ils sont sur leur tablette et ne vous regarde pas , c est dommage!

Love the staff!! Super helpful and kind!! Just wished the bathroom had walls...

Full English breakfast available, room with air conditioning but lack of kettle, room clean and quiet, staff very friendly

The location is wonderful, genuinely great spot. The soaps etc in the shower are weirdly good which I appreciated. The place is a bit run-down (makes sense for a high volume / high turnover space). The shower wouldn't close neatly and due to design meant a constant flooding risk. There is a timer for the room lighting and aircon that turns off automatically, no chance of getting any control of the room temp. There is a fridge in the room which is ok but has a sign saying no food or medication to be stored (as it wasn't super cold I guess). I was in a basement room which was fine but the noise from I assume upstairs was next level. Hours of dragging and scraping and I assume moving furniture post breakfast etc. It was genuinely ridiculous, I suggest asking for a higher floor. Breakfast was hotel passable but probably not worth the cost. There is no attempt to direct the hoardes of people checking in or waiting for buses daily so it was often hard to navigate in and out. It's fine if you get a good rate and you're OK with all of these points.

Great

Staff were very helpful and very friendly, couldn’t fault stay

The rooms were amazing and clean. Tbe staff was very helpful. We didn't eat or drink there so don't have anything to say about that

Excellent - really big spacious room

Very helpful staff with smile, very close to city centre walking distance

Great location Comfortable bed and well equipped bedroom Only grumble was that the bar was closed ..even though we were told it would be open until midnight Staff all very pleasant and helpful

Very good. Would recommend

Nice and clean room and helpfull staff