New Brookfields Hotel

Great experience

Most cleaned hotel in the city, located closer to every business center with lots of options to choose from during leisure time.

This hotel is excellent, with great service and a friendly environment. I hope to visit again in the future.

yes

Supper number Hotel and great services!!

This hotel is exceptionally clean, and the reception and dining hall teams are genuinely friendly, professional and attentive. The location is very central, and the rooms and facilities match the photos provided — which is always refreshing. However, there are a few areas that need improvement, especially considering that the hotel attracts mainly business travellers. The most concerning issue is that the Wi-Fi has no password at all. For a property catering to professionals with proprietary information on their laptops, this is a significant and unexpected security lapse. Even guests coming in just for lunch are able to access the network, which is an elementary mistake for an international-standard hotel. Housekeeping also needs better coordination. The staff are kind and hardworking, but they often enter immediately after knocking and may return up to three times a day with towels or supplies, when once a day would be more than sufficient. A bit more structure and respect for guest privacy would make a noticeable difference. The restaurant has a fantastic menu with great variety; however, a lot lack depth — no soul, no spices — and a few meals arrived with key ingredients replaced, as if the kitchen simply substituted items not available without adjusting the menu.The water served at the breakfast buffet from the dispenser should be reviewed, as it appears to be general tap water. Management needs to ensure that only genuinley bottled water is provided in rooms

The staff were excellence and attentive

The rol

Clean. Friendly staff. Good breakfadt buffet.

Room and staff

The room was very clean and the staff are very polite and friendly.

Amazing location with easy access to many different locations to do business transactions

Amazing place with a grade a standard of excellence. I’ll recommend this place for people who wants to visit Sierra Leone. Easy access to the beach city area (CBD).

Amenities were great

Cockroaches in the kitchen, Rat running in the hallway Washing machine not working properly, had to pay to get my clothes washed. Television didn't work properly until i left the hotel. Had to clean the microwave and fridge myself. Nice and supportive staff People from outside could see/look right into my living room which made me feel unsafe so I had to report and they covered the access point. I'd go there again if the service is improved upon but i need a refund for my inconvenience and discomfort. The restaurant staff weren't good.

I’ve been in that hotel about 3 times now. Tho was my fourth. This tube I was surprised with service and attention to service. Waited to place a request for service. Called about 4 or five times. No answer. I called the reception and was told they will tell them. Waited for about 35 minutes. I had to leave my room and walk there my self. I’ll go here again next time but I won’t buy food or call then for any thing again

The Staffs at the front desk, restaurant and pool bar are wonderful, the pay attention to detail. And they care for your every need.

Everything

Friendly staff

Everything