BYPILLOW Twenty

Single rooms are a good size, but have no safe in the room. Carrying valuables with you all the time is a pain. Sink in shower room does not have plug closure, so cleaning contact lenses in an open sink is perilous. Do not bother with breakfast as you can get much better further down the street. To be restricted to one small cup of lukewarm cafe con lecce is not providing good customer service. Housekeeping of rooms is excellent. Some other staff need retraining - it is not good practice for staff to "tutt" at someone asking a question or requesting something. There is no general relaxation area, only small inside cafe by main entrance. Hotel is in excellent location.

Very noisy. Very small room. We requested a couple of extra pillows for my wife for comfort with sleeping and they didn’t have even have 1 extra pillow. No telephone in room. Penelope at the front was wonderful. Jennifer at the coffee and food area was very pleasant and helpful.

A nice hotel for a short stay.

This hotel is in a great location to experience La Rambla and is quite walkable to many areas of the city, including La Barceloneta Beach. Our first night was wonderful, with very friendly and helpful staff. We were quite disappointed with the response we received when we asked if our room would be cleaned/refreshed the second morning we were there - we were told that rooms are only cleaned in the morning. We had left in late morning and had put the sign on our door requesting a cleaning and returned mid-afternoon to nothing having been done so we needed to ask for fresh towels, etc. It was also very discouraging that we were given an order form for their breakfast, and we filled it out and put it under the door as the instructions specified, but when we went down to secure the breakfast the next morning (the form was no longer in the hallway) the staff did not have our order. The staff were very helpful in securing local transportation from the cruise terminal upon our arrival and to the airport for our departure.

Great location

Air conditioner was not working for first twodays

Experience was satisfactory. Staff were friendly and helpful.

Lovely location, staff and accomodation

Great property, lovely breakfast. Ideal location, bit noisy as we had a room on the street but didn't impact our stay.

Great location.

Great location nice cafe and helpful to have the lockers. Noisy at night and 401 is by lift which is noisy. Useful to have fridge .

Loved the location of this hotel, metro station right outside, in the heart of gothic quarter so most are walkable distances. Room size was decent and perfect for us. The reception doesn’t open til 2pm, so upon arriving I put my items in the locker they supplied. This means no early check in whatsoever. I am quite sensitive to scents and walking in the room there is an overwhelming scent in the room. I aired it out for two days and the smell dissipated. The heater works but the AC does not, luckily the weather was cool so the AC was not needed. They also walked into my room even though I had put the do not disturb sign on. The property was perfect for what we needed but it is not a full service hotel, more like an apartment.

Nice area

Great location and affordable. They have a lovely bakery on the first floor. The staff was nice

Location was great,service was good, staff were kind.

It was easy to locate, and we found public transportation nearby with everything within walking distance.

Excellent location to the Gothic Quarter. Excellent shopping and restaurants close by. Air conditioning/ heating unit did not work properly. It was dirty and moldy. Room was fairly clean but could use some attention and maintenance repair. Staff was friendly and helpful.

Front desk services, cleanliness, comfortable room and bedroom, cafeteria near front desk. Staff very friendly and helpful. Recommended.

Great location, also close to everything. The best part is that it’s CLEAN. I would definitely book there again.

Hip and clean