Hotel BelleVue Club

Quite a disappointment, bad rooms, far from the meals, the maids didn't clean my room even once even though I left a sign on the door indicating that I would like it cleaned, the food in the restaurant was always the same, and most of the time without seasoning, I paid for one thing and received another. The only good thing was the drinks were always cold.

Hotels was horrible at changing the booking, after 5 attempts it finally got through. But the Bellevue did not have the right info once we got there, i spend 1-2 hours on reception clearing things out and they almost cherged me for another stay. Room was cleaned once after 6 days. Reception staff was nice but its not really the holiday place i would recomend. Also i will never again make 2 bookings on Hotels.com as the customer service is non existent. What works works what doesnt cant be fixed. I need no words of confirmation that things will be better. Just try to have a staff that knows what they are doing, picks up the phone and does what they say.

It's not too bad, but is very much a 3 Star. The food in the canteen is ok, but get there early as the later you arrive the busier it becomes and Saturday night particularly was almost unbearably loud! The food is fine for kids and although the selection is limited, it is OK. If you have stayed in 4 Star or above, there is a noticeable difference. Meal times gd The snack bar is basic, but again; fine for the kids. Chips, burgers, low quality sausages but plenty of vanilla, chocolate and strawberry ice cream (Not the best quality, but ok). Amstel on tap and soft drinks make it bearable and you can serve yourself. Top Tip, take your own larger cup; there are only small paper cups which is annoying unless you like getting up and walking every 20 mins! We took larger cups 750ml and this was ideal! Reception is right at the bottom of the complex. We arrived in the early hours as our flight was delayed. Street lighting is not great and your apartment block is hard to find in the dark, the map provided is not great when you are tired and hungry; with kids, it is not a good combination! BTW, make sure you have water if arriving late as the SPAR shops are closed and there are no complementary bottles of water in the fridge. The main pool at the top of the complex with the slides and climbing frames etc, is good during the day and you don't have to get up in the early hours to put your towels out. We went down between 0830hrs and 0900hrs and there were plenty of beds.

Excellent

Liked the location. The bedding, towels and Apartment was clean to good standard. Staff were helpful and friendly. The entertainment which we went to on one night was good. There was no karting or mini golf available which was disappointing. Lots of mosquito bites even with using lots of sprays etc!!

The pool was excellent. A good depth and spent many hours in there.

The apartment was conveniently located, right in the middle of the mayority of tourist places. Minimarket right down the building and a lot of restaurants and bars to pick from. Profesional staff and well property very well mantained

Loved it for its convenience to everything. Safe area despite being accessible to anyone. So many things to do around the hotel. Low rating based on cleanliness and customer service. Checked in the room and the floor was sandy like it hadn’t been swept. The toilet had a sticker showing it wasn’t used after the last guests. Lifted the seat to find pee still on and under the seat. Called front desk several times for 2 days, no response. Decided to walk in since it’s a short walk. Reported the wifi being slow and the lady helping just shrugged it off. Wifi didn’t really bother us. Our main complaint was the shower automatically goes from cold to steaming hot. Went to report it since it burnt me and my 3 year old as well. They said someone would come down, but it stayed the same for the entire 7 days we were there. We had to fill up our toddler’s beach buckets (2) with water to prevent her getting burnt again.

What I didn’t like about this property was that the buffet was all same every single day the food was absolutely awful quality was not there at the point that my husband got a food poisoning. We had to go spend more money outside on the restaurants to eat properly. I don’t think that was cheap staying so I cannot understand how can they feed everyone the same food all over the over it’s definitely not worth . We never staying in a place like this we had very good expectations for this resort but was just terrible, I mean it is a great place for parents who have little kids but for parents who have teenagers this place is absolutely awful there is not much activity for them there is everything for the little ones. The Discotec I could not understand why every single night was directed to the little ones there was only one night that me my husband and my 17 year old daughter could enjoy a little bit of it . In my opinion there is a lot to improve in the resort the resort is not bad at all but all the things that I mentioned above has to be considered and I hope they can do better. We are definitely not going to coming back ever again. I do not recommend this place at all.

The Balcony door was coming away from the frame which made opening dangerous, this was reported several times to reception to no avail. Upon arriving at the property my famlity were bitten by mosquitos daily in and around the complex therefore spending most of the holiday in and out of chemists spending at least £100 in ineffective creams and solutions. Almost all travellers we spoke to suffered from mosquito bites indicating there was a severe issue which should have been highlighted upon booking by the tour operator. Very disapointed

Nearly fine for family budget holiday however as 3 girls in their twenties it’s very unsafe, the complex is very public and some locals in a car followed us one nice intimidating and revving their car to scare us, get a reaction, I felt as though I didn’t want to the room after that incident. There was another incident of some man on a scooter intimidating us, nearly drove into us to get a reaction, we went on the road to avoid him. The pool areas noisy and unkempt, can’t get a bed around the pool after 9am would not recommend. Check in staff very friendly and happy room was clean however towels and linen not the best, stains and dirty to the touch. 2/10

All ok

Pay a little extra and stay somewhere else. They do not care about customer service and the rooms are very VERY dirty…

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No fue lo que esperaba. La cucheta de arriba estaba sin hacer y cuando hicieron la limpieza la dejaron toda desarmada. Las toallas todas tuvieron mejor vida al punto de que tuve que pedir que me las cambiaran. Solo dan shampoo, ni gel de ducha ni acondicionador, mucho menos crema para el cuerpo. La cocina solo tenía dos vasos, nosotros éramos 4 y el apartamento para 6. La mayoría de las atracciones en las piscinas no pueden usarse porque no les circula el agua. Variedad de detalles que impiden dar a este resort más estrellas.

Amazing x

The food was the worst food ever, ended up having to go out for breakfast every day and paying even though we paid for all inclusive, thankfuly we had the mexican and italian for a night each which saved us money but the other days we had to pay to eat out, the pools was really dirty

Great big hotel great stay

Unsafe. Unclean.

Hotel was all in all good, cleaners didnt come as often as we would of preferred and the all inclusive was by far the best we have experienced, but the italian restaurant made up for it Would of liked more variety with the food but all in all worth the price