Ohtels Gran Hotel Almería

This was our favourite hotel, and having been closed for many months, we were excited to return. Basically it is just not ready and should not have opened before it was finished. The lifts were stuck so we had to climb many flights of stairs, through areas still under refurb. Wifi useless. Telephone not working or reception refused to answer. We changed rooms to a lower one that we could access by stairs. No phone. No blankets or eiderdown, we requested this and two extra pillows but nothing arrived. We were so cold we used the bath towels as extra bedding! (Another guest complained that he had exactly the same problem). At breakfast, no orange juice. The toaster was positioned so that that toast was ejected onto the floor. The hot milk dispenser had nothing underneath so there was a mess of old milk on the surface and the floor (i put a saucer there to try to help). The ladies toilet had no lock on the door. Before, in the past if the hotel's carpark was full, we could park in the public Oliveros carpark at a discount, and the receptionist confirmed this. But the carpark attendant said they had no agreement, so I was charged 32.95 for my short stay. The hotels in Almeria I used while Gran Hotel was closed were half the price, and I now realise they are much better value. I used my 130 euros hotels.com voucher for this stay and it was a total waste. I am still furious but not sure who to complain to. I think I deserve some compensation.

Check in was good and used parking at €15 per day but the underground car park stinks of a sewer. Had to buy air freshener for the car after 48 hours in there. Hotel is handy for the centre and we found grear olaces to eat and drink close by. Service in hotel bar was a disaster. We tried to get a drink in the bar at 2pm, no one was about so I rang the service bell. A barman appeared saying he was busy making some food and that he would come to our table and take our order. He delivered the food to the other guests table, then disappeared. Having now waited nearly 25 minutes now we left and succeeded in spending nothing at the hotel during our 48 hour stay. Regarding the hotel, it is looking dated and judging by all thr pictures of by gone movie stars who have stayed there, they are living on past memories. Finally, despite the above we had a good stay and enjoyed Almeria.

Shower is terrible. Asked for another towel and they gave me problems, good location

Really geat place to say great location. Nice friendly staff

It looks like it used to be a great hotel in the golden years. A bit tired in different areas and you can see it. However despite a bit dated our room was spacious and ocean view. Clean. Staff super friendly.

The property is conveniently located. The room was nice and spacious. The WiFi was terrible and very slow.

Although rooms are a little “tired” it is comfortable and lovely pool area for reading

No A/C in the room and no mosquitoes screens on the balcony/windows. Even with Windows and patio doors wide open, it was very hot and the room was full of mosquitoes. We were there for one night only, so I didn't get a chance to complain and see if this can get fixed. The staff was very friendly and helpful otherwise.

Tired and dated with no parking available. Rooms not cleaned properly. On the plus side good location.

Great hotel near the coast and in the heart of the city. Friendly service and great bar! Pool was closed sadly. Also, had to park in garage across the street for 17 Euros because hotel parking was fill. All in all we enjoyed our stay!

Great hotel, walkable to most activities and restaurants. Comfortable bed and stay.

The hotel is in a great position. Close to the port, the Rambla and the beach area. We only stayed for one night and really only slept at the hotel. They were happy to look after our luggage before we checked in. Everything was good, the staff were very friendly. Hotel is probably a little dated compared to some.

Lovely as always. Amazing view, lovely staff, fab breakfast. Let down by appalling wifi in the room.

Not a 4 star hotel. More like a 2 star. Beds are furnished with very poor quality pillows and mattress. No air condition was extremely hot. Receiption told me to keep the door open but was extremely noisy. Will not be back again.

What often differntiates a good hotel experience from a poor one, is the level of service provided. The Gran is not so grand. We asked to check in early and were told that it is at 2pm, we asked for a room with one bed, but were given two, we asked for a higher floor and were not given one. While these are relatively minor issues, they are symptomatic of a hotel that does not treat their customers well.

I have stayed at this hotel before. It is right at the junction of downtown and the coast. On several bus lines (I needed to catch a bus to the university). The room is nothing fancy but the balcony facing the sea is very nice. Common spaces are spectacular. Very friendly and helpful staff.

Great value hotel, staff helpful and friendly. Restaurant service limited, only downside

Excellent position, very friendly reception

Excellent emplacement pour parcourir la ville à pied. Très belle vue dès la chambre.

Staff were great room very clean. No tea coffee in the room but great views from the balcony