Mermaid Hotel & Club

We were not properly welcomed and it took almost an hour to check in. Room smelled bad. Had to ask for towels. Nasty beach. Worn out furniture. Not comfortable bed. Food bad quality.

The rooms are very nice with the perfect view of the pool and ocean. There is unfortunately no swimming allowed in the ocean in front of the hotel. We found the staff a little unorganized at times but would still highly recommend this hotel.

This hotel was right on the beach and had a beautiful swimming pool with lots of shade and trees. The staff were very friendly and obliging.

From the moment we checked in to the moment we checked out the staff made this a wonderful place to stay. Not once did we feel we were being taken advantage of. We were impressed with all the facilities and the lovely ambience and decor of the hotel. The pool and gardens were beautifully maintained and all the added benefits such as the gym, spa and Comfortable sun loungers scattered around the palm fringed gardens were really appreciated. We were not full board but dined in the FB restaurant and we’re really surprised that the quality of the food offered. The à la cart menu was also extensive and tasty and not expensive. There was also plenty of choice at breakfast time. I would highly recommend this please to anybody looking for a good comfortable hotel at an affordable price.

After a long flight, we managed to check in , even if was like after 2 hours waiting for a room, no welcome drink.... we did message the hotel to inform them that we arrive early in the morning but no response. Other than that no faulty. The place is very clean, they provide water, fridge, toiletries, everything you need. They even done the bed for us in the evening. The staff is so attentive and polite. They are very happy and chatty. The swimming pool is cleaned every night . The really enjoyed our stay! Andreea and George from Romania ! Greetings

It was a pleasure spending time there with lovely food... Superb service...

Wonderful waiter at dinner that had been their 16 years he was lovely. Lovely room and food excellent.

Very cozy, delicious, with great service. RECOMMEND!

Good hotel, great massage treatment from Inka Great room upkeep from Sam

After we got an upgrade room due to some problems with our original room. our stay was 100% better and made it all most value for money our new room cleaner was excellent over all good stay due to our uograde

Good choice for this part of Sri Lanka coast. It is not amy of these show off glittering hotels. Simple and modest but comfy typical Sri Lankan hotel of reasonable size and good location. Excellent and hard working stuff. Tips: if booked be sure to book deluxe area rooms. They are better located, more spacious and better equipped. Some say the hotel is a lil' shabby and old but this is something that I like and this makes show off tourist are not there to be met :-)

It has extremely friendly staff and they try harder to accommodate visitors in their level best. Food and beverage manager and his staff were very kind and my 3 year old son was fed with some custom food. They have snack room in between core meals by making sure visitors never get hungry. They had a good food buffet. Pool , sport room, wellness programs were very accommodating. Evening live music was every entertaining. I would recommend as improvements to improve the property with more nice interior decos, free from flies, insects, mosquito as much as possible in the outside and grow some water lilies in their surrounding ponds.

It was on the beach immaculate rooms but no Privacy on balcony also need to upgrade ground level toilets also the staff were amazing all the time lm sure the owner dose not Appreciate what excellent and respectful staff to make that Hotel Worth a visit

All inclusive relaxing Hotel. Staff very keen to please. Buffet meals well presented and had variety.

Personally I found the staff worked very long hours and they seemed short staffed and this was noticed at meal times. Two things really irritated me was the fact that you had sales people on both ends of the hotel trying to sell you trips and so forth and it was really annoying as the second you stepped outside the complex they would pester every day and the other thing was the wild dogs on the beach directly behind the hotel and simply the beach is not suitable to sunbath. The pool and rooms were very clean and always enough sunbeds and the volley ball etc was great fun. The entertainment was very low key indeed and often not much going on in the evening after dinner. Also check your booking carefully and confirm as they seem to over book their rooms and Hotels.com received priority over some other travellers and I witnesses one or two heated travellers with issues with bookings and rooms , so make sure you are 100% staying and room type etc. We were told that we could not stay the second week but we ignored it as we had a confirmed booking with Hotels.com and we emailed Hotels.com with the issue and heard no more, but it was a bit unsettling . Overall I feel it is very expensive for what is being offered and I am in no rush to return to this resort.

Nice hotel with good views for all of the rooms. It is quite accesible (max. 2 hours by car IF you take the highway)... Overall a good experience. The only small con is that if there is a lot of rain, the internet goes out... but the staff did manage the situation in a timely fashion...

have stayed here 3 times, it needed some work and it shut down to do it. Now alot more modern but still has old charm , great food and people

Mermaid is a little Gem. Something you will always want to keep. The staff especially Dilan for his lovely cocktails and Prasanna with his magic tricks at the bar. The restaurant staff were so attentive I felt like a royal. This really is a little but of paradise. Lovely breeze blows across the hotel making the heat very bearable. Cocktail invitation where we met and chatted to the owner. Lovely funny man. He should be very proud of this hotel. I am surprised this is a 3 star hotel. It definitely has 5 star service. We used the hotel to arrange our trip to pinawella the elephant orphanage. Lovely day and very informative. The sea is a little rough with waves and riptides but if you are a strong swimmer then you should dive straight in. The hotel looks straight onto the beach but you will be surrounded by the beach traders trying to get you to go on trips with them. Also the ladies beckon you to buy their sarongs.

Had a great stay @ Mermaid. Best part is the service, nobody can match their service.

Lovely hotel to spend a few days after the long flight, before setting off to tour the south of this beautiful, friendly island. Really great food and such friendly, efficient staff. Photo's do not do the hotel justice.