Cape Panwa Hotel

The location is excellent - the hotel is on the cape with a private beach, with many loungers and a beach cafe restaurant and the Panwa House. All excellent views etc. We were in a suite, excellent size but... The hotel is aging. The air conditioning units, for example, must have been quite old, the plastic was faded to that off yellow colour that the old systems get. The whole property walking around was just noisy from the AC condenser units churning away. In addition, the restaurant extractor fan (a huge industrial chute) was on the outside of the room. Together, the hotel just 'hums' all the time. It's not very peaceful. Nearly everything needs to be modernised or renovated. The path to the toilets on the beach is a case in point, all crazy paving, poorly laid, some sinking into the floor, hardly 5 star, more like beach hut. In the week we were there, we cannot remember any of the cafe staff (where breakfast is served) smiling or engaging happily with the guests (except for the manager ticking off the room in the morning). We also went to the reception desk and the staff there just ignored us even though we'd been waiting, again, grumpy looks, no smiles. Poor attitude. Finally, the food...all well cooked but (and this was true for EVERY meal), the dishes turned up at random times and at least one 'hot' dish would be cold! As a supposedly 5 star hotel, the quality of the staff, facilities and the overall experience is nowhere near to achieve a 5 star review rating.

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love this place. everything you need for holiday is all here:)

Awesome hotel, staff and location. Definitely worth the stay and recommend the hotel!

If you want a sanctuary away from the party scene, this is for you. Fans of the Thai Drama I Told Sunset About you can channel PP Krit and Billkin at Panwa House!

I had a lot of baby spiders in my room and it was everywhere. I killed at least 10 in the bathroom and next to the fridge.

Very friendly staff, great amenities

Excellent beach front resort, nice villas with a private pool. Excellent staff, they take care of all your needs, never have stayed at a hotel/resort that takes care of you up to checking in at your airlines

Overall, my stay was lovely but there are a few things that could be improved so it can feel more like a 5star hotel. 1. Cleaning of the rooms could be improved especially in the bathroom. 2. Some of the amenities need an update such as the gym and ensure that the AC works. The gym was stuffy and there was not air flowing. We shared the feedback with the lobby but still. 3. Some of the roofs by the tram seem to have mold. 4. The gardens around the property didnt seem to be taken care of. General maintenance to compete with the nearby hotels.

Only complaint is I only had one night before heading back to Stateside.

The hotel accommodated all of our requests and upgraded our room because my mom in a poor health and couldn’t walk the stairs, it was greatly appreciated! Nice stuff and service was on point. We will definitely come back to this hotel.

The property has seen better days, but the staff is extremely helpful and will make you feel well taken care of.

excellent

You have to be able to do stairs. The breakfast buffet is fabulous, room service & laundry service are excellent and affordable. Staff is extremely efficient and friendly.

Beautiful property. Rooms are spacious and beautiful. Staff were kind friendly and helpful.

Only the room met our expectations. The hotel is not stroller friendly, because an elevator dont exist on thr premesis. You have use stairs to go to your room and a cable car to go to the beach, but its difficult to have the stroller with you in the cable car. The beach is full of big and sharp stones so its not child friendly at all. The lunch was terrible, so we decided not to eat dinner at the hotel. We ordered from outside the hotel. The service in general was under our expectations. Many of the staff members didnt understand english. But Kim from the reception was great, she was kind and helpfull. But a lot of the times we unfortenatly feelt that the other receptionmembers was bullied her, espacially the receptionist with russian accent.

Fabulous retreat perfect setting , staff amazing , but drinks and food a bit overpriced especially as they appear to add service charge and tax which we did not see anywhere else on our three weeks travels . That said the location is fab and there are restaurants and 711 nearby . Would definitely visit again and hopefully next year .

Beautiful property, walk along the private beach, clean room, accommodating staff, excellent breakfast buffet

Great hotel for a luxurious stay. The private beach and numerous dining options made this a very relaxing and wonderful trip. Staff were helpful and kind. Room was spacious and well appointed.

Absolutely lovely!