1. Hotel
  2. Thailand(16,067 hotel)
  3. Phuket(2,172 hotel)
  4. Kathu District(898 hotel)
  5. Patong(763 hotel)
  6. Grand Mercure Phuket Patong

Grand Mercure Phuket Patong

1 Soi Ratuthit 200 Pi 2 Road, Patong Beach, Patong, Kathu District, Phuket, Thailand, 83150
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According to 29 guests
Nice hospitality and great cooperation
Susan S.
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Based on 1,550 traveler reviews
Swimming Pool
24-Hour Front Desk

Nearby attractions
Jungceylon Shopping Center
(0.53 km)
Bangla Night Street
(0.62 km)
Bangla Boxing Stadium
(0.69 km)
Bazaan Fresh Market
(0.74 km)
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Review by Traveloka users

7 Traveloka customers have stayed in this hotel and given reviews:

So happy stay at grand mercure phuket patong, they gave us upgrade room for free, thanks Grand mercure
Nice hospitality and great cooperation
It's a nice and friendly staff also the clean room..t he one I never forget is the barbeque seafood buffet.. the seafood was really fresh and so many variaties food that my picky eater kids can choose ..sure, I will come back to stay there when I going to phuket
Good location, clean, near to putong beach
Servicenya really good. Auk booking for a deluxe room with pool view. Tp for full adh room I was given a room with a level above ya crimped private pool without paying any more. Holidays become more pleasant. Great!
Nice hotel view.. And great location..
Disappointingly, 1 room required two people, hotel slippers should not be taken, the hotel services are very bad especially unfriendly hotel reception arrogant, very dissatisfied
Based on
1,550 reviews
Review from
Solo travel110
Friends getaway282
Rating Result
Very Bad
Very Good
Radu I
It is one of the better places in Patong, however it does have its flaws.
Me and my wife stayed there for 11 nights and overall it was a good experience with some problems here and there. I'll start with the CONS: - One some days housekeeping wasn't refilling our shower gel bottles. We had to wash ourselves with our own soap. - The pool is only available till 7 PM. That is a bit ridiculous because of the location/climate. Most of the time the pool was empty because it's only a 10 minute walk to the beach and most guests don't stay at the pool during the day. The temperature stays at around 27-28 degrees Celsius at night and the water is warm. Me and my wife wanted to stay at the pool and have a drink when we came back from the beach, but Nope. We couldn't. So having a pool only available during the day in Phuket, Thailand is a bit... useless, I guess. Also, other 4 star hotels in the area have the pool available 24/7. - The AC always reset to a very low temperature every time we left the room. - Absence of a balcony, no place to dry clothes. - The reception called us 2 times late at night and disturbed our sleep, even though we had the "Do not disturb" button activated. The first time was at 1:00 AM and it was regarding a DVD we had ordered two days before. The second time was at 2:00 AM and it was a mistake. They thought we were someone else. No apologies or anything. - On some mornings we wanted to eat the breakfast outside but the staff kept telling us to go inside because they were preparing the tables for lunch. Now if this happened at 10:25 it would be ok, because breakfast ended at 10:30. But it happened at 9:30 a couple of times. - Not everyone in the staff speaks good English. There were a couple of receptionists we couldn't understand. - By western standards it is a 4.5 star hotel. Now for the PROS: - It is one of the best hotels in Patong. - It is ~10-15 minutes walk to Bangla road which is rich with nightlife activities. - ~10 minutes walk to Patong beach. - Very clean everywhere. - Good breakfast with some different dishes every couple of days. - Spacious room with a huge bed. - Good room service. PRO-TIP which wasn't in the brochure : If you have breakfast included or any other meal, and you want to eat it in your room, you can have it brought to you for a small tax of 200 Baht (~6 USD). You can choose exactly what you want from a menu and it will be brought to you very fast. - Although the food is a bit expensive for Thailand, it is very good. We ate at a number of restaurants in Patong and Grand Mercure probably had some of the best dishes. - Everyone was friendly and most of them spoke English well enough to make themselves understood.
Couples - Nov 15, 2017
Perfect location in Patong thailand , awesome pool, good food and amenities
Stayed for 3 days with friends, great room over looking the pool If your booking and love to swim ask for a room on the pool level 1, slip out of bed and into the pool The staff were beautiful and extremely helpful, always smiling and wanting to make our holiday the best, breakfast was great
Friends getaway - Nov 15, 2017
Todd W
Staff Made the Difference
One of the nicer properties in Patong, conveniently located, only a 5m walk to the beach and far enough away from the loud Bangla nightlife. Pool area is wonderful. Restaurant staff and food are excellent. Rating might have been less, but for the outstanding service provided by all of the staff. They expediently resolved an issue with my room and would not rest until they ensured that everything was comfortable. Special thanks to Julie for her hospitality and willingness to make things right. The staff truly made the difference and make this a special place to stay when visiting Patong Beach.
Solo travel - Nov 13, 2017
Awesome experience
We were there for 2 days.Great experience.Communication with reception staff very nice and cooperative.Rooms are very spaceous with star facilities.Bath room settings are good with all kits.Location is very helpful to beachside tour and shopping
Friends getaway - Nov 13, 2017
Birthday Trip!!
This hotel was a wonderful mixture between great food and beautiful place. Close to the beach and mall within walking distance. Also, shuttle bus that takes you to certain places. GREAT vacation and stay. Beautiful lobby area, pool, and rooms.
Friends getaway - Nov 12, 2017
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Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. see more

Hotel facility


Hotel policy

  • Hotel Services
    • 24-hour Receptionist
    • Newspaper in lobby
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Porter
    • Tours
    • Concierge
    • Money changer
    • 24-hour security
  • Public Facilities
    • Elevator
    • WiFi in public area
    • Parking
    • Restaurant
    • Safety deposit box
  • Things to Do
    • Barbecue
    • Children club
    • Fitness center
    • Outdoor pool
    • Massage
  • Accessibilty
    • Accessible bathroom
    • Accessible path of travel
    • Wheelchair accessible
  • Food and Drinks
    • Bar
    • Breakfast with surcharge
    • Poolside bar
  • Business Facilities
    • Business center
    • Computer station
    • Photocopier
  • General
    • Smoking area
    • Terrace
  • Transportation
    • Parking with surcharge
    • Bicycle rental
  • Shuttle Service
    • Airport transfer with surcharge
  • Kids and Pets
    • Babysitting with surcharge
  • Sports and Recreations
    • Billiard
  • Nearby Facilities
    • Shops
  • Connectivity
    • LAN Internet

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM

      Grand Mercure Phuket Patong is located in area / city Patong.

      There are plenty of tourist attractions nearby, such as Jungceylon Shopping Center within 0.53 km, and Bangla Night Street within 0.63 km.

      About Grand Mercure Phuket Patong

      The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

      The accommodation’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Grand Mercure Phuket Patong exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      Grand Mercure Phuket Patong is a accommodation with great comfort and excellent service according to most accommodation's guests.

      Enjoy luxurious treats and incomparable experience by staying at Grand Mercure Phuket Patong.

      You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.