1. Hotel
  2. Thailand(16,058 hotel)
  3. Phuket(2,172 hotel)
  4. Mueang Phuket District(931 hotel)
  5. Karon(122 hotel)
  6. Novotel Phuket Karon Beach Resort and Spa

Novotel Phuket Karon Beach Resort and Spa

568 Patak Road Karon Beach, Muang, Karon, Mueang Phuket District, Phuket, Thailand, 83100
Featured Image
Deep Soaking Bathtub
Breakfast Area
Childrens Play Area - Indoor
See all photos
Based on 1,192 traveler reviews
Swimming Pool
24-Hour Front Desk

Nearby attractions
Simon Cabaret
(2.82 km)
Dino Park Mini Golf
(2.83 km)
Big Buddha
(3.63 km)
Tri Trang Beach
(4.03 km)
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Review by Traveloka users

5 Traveloka customers have stayed in this hotel and given reviews:

Poor service is not provided to guests. The decision of the hotel does not think of what guests stay.
The treatment of the front office manager is not good, where I fuss with the manager because at the time of check in he adds the room charge because we have 7 people and the room I booked there are 3 rooms, he asked to add charge room when room available 1 bed king size + 1 bunk bed in the room. He asked to add extra bed for 1 person, at that moment happened the response from the front office manager is not polite at the time of his intention to request additional charge room, it seems he assume I lie because the number of guests there are 7 org in 3 rooms, so I was noisy and responded to manager Front office even emotion with the reason of hotel management policy, last because my intention is not to lie I pay additional charge room it, Not the money but the way the front office manager service is less fun so I'm not comfortable, even front office staff + security more sympathy. Thank you
Her exceptional hotel. Its location is 1 hour from Phuket Airport, but in front of the existing hotel Karon beach. All details about the hotel service etc. Perfect.
The service is satisfactory and complete facilities.
Not for money, breakfast is minimal. Almost every garden Some rooms have views but walk across the pool. surprisingly more
Based on
1,192 reviews
Review from
Solo travel44
Friends getaway123
Rating Result
Very Bad
Very Good
Changdaeng C
Great family resort in Phuket!
Every time when we plan to have a family holiday, Novotel Phuket Karon will always comes up! Location, friendly staffs, good service etc. Especially when they treat our young children very well in every mean. No need to think twice if you looking for family friendly place to stay in Phuket!
Family - Nov 8, 2017
Tara-Lee W
Outstanding family hotel. great location. Awesome staff
We had a family room bunks bed for kids. Should have a blockout screen separating the shower not frosted/clear glass...Only let down.... awesome location. Fantastic staff. definitely caters for the family. 10 min walk to the hub of karon across the road from the beach.
Family - Nov 8, 2017
Such a disappointment....
Admittedly this resort was a bit of a let down! The facilities were tired and dirty, the staff didn’t speak very good English and were not overly friendly, and the prices for some things were just crazy! Both pools had no grout between the tiles making them sharp and slippery, leading to cut toes, knees and elbows. The upholstered furniture in the common areas was filthy and in need of a very good clean, including the chairs in the breakfast buffet restaurant and the lounges in the main foyer. This was actually rather off putting while eating breakfast as it felt so dirty! Another off-putting thing at breakfast was the lack of cooling in the restaurant which lead to very hot and sweaty dining experiences, and food that looked warm and unappealing. The selection was also disappointing with many things not appearing overly fresh, and the dirty jars with messy condiments was also quite disgusting. And where is the vegemite?!?! This family prides itself in being a family resort, but it really didn’t feel that way! We got a bag of washing done at the resort at the start of our stay, without realising you could get it done in town for just $2.30AUD for 1kg, only to be charged $100AUD for the one bag, most of which were children’s clothes!! That’s just wrong!! And our friends ordered 2 glasses of milk for their babies overnight bottle on their first night, and it cost them $10AUD for 2 glasses!! Ridiculous!! The resort advertised activities for the children which never actually happened!! Signs were up everywhere advertising children’s movie nights in the restaurant area with popcorn and soft drink, something our children were very excited about, yet on delivering them to the said area we were told that as it was the week long celebration for the kings death no movie would be held, but they could just watch it in the kids club. Now this would have been fine if the kids club offered the same thing, but they simply said they could put on a DVD and there would be no popcorn or soft drink. While I realise this doesn’t seem a big deal, and I understand the respect required leading up to the kings memorial, my children were shattered and so disappointed! Take the signs down or alter them for the week, it’s not hard!! There was just so much about this resort that was disappointing, from the two sachets of coffee a day in the mini bar (which was also very limited), to the poor wiring in the rooms leading to tv’s/power points/lighting not working, to the torn or bleach stained towels by the pool, the attention to detail was very much lacking!! I would not class this resort as 4 Star.
Family - Nov 5, 2017
Nice hotel
We stayed here for 3 nights. Nice clean room and pools. Not right in the middle of the shops/markets but not too far of a walk to them. Beach across the road which was good as not as busy as the "main area", short walk to restaurants and massages on the beach. They have someone to help cross the road safely. 10 or so minutes to Bangla road if you want to venture there. Got room service the first night which was cold but they were apologetic. Yummy buffet breakfast, had a selection of everything. Only really annoying thing for us was the room had no wifi, we were told someone was coming to fix but didn't work the whole time we were there, not a biggie just good to be able to Google things to do etc. We found it cheaper to organise own taxi for day trips than price from hotel, however I guess you are paying for the convenience if you don't want to have to organise it yourself. Very friendly staff, I would stay there again :)
Couples - Nov 1, 2017
Good location, away from the messy Patong. The beach is on the other side of the road. There is always one security guard that helps you cross it, stopping the traffic. The hotel is in a walking distance to the center of Karon and the market. The staff is wonderfull, very competent and ready to resolve any kind of situation that can appear. The pool is perfect. The hotel is peacefull, quiet and the gardens are very well cared. The room was very good. The wi-fi was slow and unsteady away from the lobby, but worked perfectly there. Breakfast had variety, with western and Thai food. I would have liked to have more kinds of bread. I would definitely stay at this hotel again and strongly recommend it to everyone! Thank you Novotel Karon Beach!!
Couples - Nov 1, 2017
See other reviews
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. see more

Hotel facility


Hotel policy

  • Things to Do
    • Fitness center
    • Children club
    • Children pool
    • Pool cabanas
    • Spa
    • Garden
    • Pool sun loungers
    • Parasol
    • Spa
    • Spa
    • Waterslide
  • Hotel Services
    • 24-hour Receptionist
    • Concierge
    • Laundry service
    • Welcoming drinks
    • Luggage storage
    • Multilingual staff
    • Porter
    • Tours
  • Public Facilities
    • Elevator
    • Parking
    • Safety deposit box
  • Food and Drinks
    • Breakfast with surcharge
    • Poolside bar
  • General
    • Smoking area
    • Terrace on rooftop
  • Kids and Pets
    • Babysitting with surcharge
    • Supervised childcare
  • Transportation
    • Car rental
    • Limited parking
  • Business Facilities
    • Meeting facilities
  • Shuttle Service
    • Airport transfer with surcharge
  • Sports and Recreations
    • Billiard
  • Connectivity
    • Free WiFi

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    Staying at Novotel Phuket Karon Beach Resort and Spa is a good choice when you are visiting Karon.

    This resort is very easy to find since it is strategically positioned close to public facilities.

    About Novotel Phuket Karon Beach Resort and Spa

    The resort’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Novotel Phuket Karon Beach Resort and Spa is a resort with great comfort and excellent service according to most resort's guests.

    Get precious and unforgettable moment during your stay at Novotel Phuket Karon Beach Resort and Spa.

    You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.