The Pago Design Hotel Phuket

The reception staff were not very friendly and not very helpful. The restaurant service is something else. You can be seated and then the staff will disappear into the kitchen for a chat with the chef for over 20 minutes without asking if you would like a drink! The best part was being woken up at 6am for a wedding ceremony. The microphone linked to the heavy duty speakers was such a beautiful touch. It not only woke us up in the hotel but also some guy in Patong. The best of this hotel is when you check out and they will not let you leave until they have done a full inspection of the room. Personally, not serving you in the restaurant, waking you up for a wedding that you haven't been invited to and also branding you as a thief before you leave is amazingly poor. They class this as 4 star, but, this is a 2 at tops. Avoid. . .

The property was very clean and the staff was very nice. There is a good amount of places to eat that is walking distances. You do have to walk through an alley to get to them, but just like most places in Thailand I never felt unsafe walking through them, even at very late hours.

Very respectful people, hotel, and top of the line service. Very impressed with this hotel!

Good food and room service , they have connections with excursions and very clean room each day beautiful architecture nice poool and garden and ballroom

The property is relatively nice. The staff is mostly young, inexperienced and a few initially had attitudes. An individual attitude did come around to become very pleasant. Another was apparently not a pleasant person.

Location is not fantastic. It is far from the lively area, which is Patong beach. I remember this place as having a high rating for location, which is one of the main reasons why I booked this place. Ended up having to call a taxi pretty much everywhere.

Pineapple fried rice on dinner.Breakfast is ok.

This hotel is very close to Phuket Bus Terminal 2. It is a short walk 7 minutes. It is in a quiet location so no need to worry about noise. When I stayed, it did not appear that busy. The food is expensive but there are some awesome eats on the main road for cheap. The pool looks amazing, did not have time to get wet as I stayed for a short time. The decor is very modern too. The room was clean. The shower could use a good scrub and same with the balcony.

Bed was super hard, not comfortable. Breakfast options were very limited, mainly Asian dishes. Far away from restaurants and shops. Location good only to go to Ratsada pier or Marina Phuket

Pros: Great value for the money, staff is very attentive (Gun is amazing), cleanliness of the hotel. Con(s): Towels could be better, lobby is outside so fans would be great at combating the heat.

noisy in the corridor since many Chinese tourists are around

Very comfortable, well kept, modern hotel, but sort of off the beaten path. Comfy though.

Nice pool with friendly staff Breakfast had good service

Beautiful swimmingpool, relaxing to stay in the garden. Breakfast and restaurant o.k.

The hotel is new, very clean and fulled equipped. There is a plenty of parking lot, big pool and green yard. The location is quite close to the old city. It is perfect for business and family trip.

Hotel was just like the photos. It was clean and staff were helpful. Breakfast was ok and the pool was nice. There wasn't much close by and taxis were hard to get unless you book through hotel and pay top dollar for it. We had a few room service meals because there was nothing around and they were priced ok. If I was looking for accomadition near Phuket town I would stay at that hotel but I think it's very unlikely I would go back

Other than the super reasonable and affordable price (during christmas season 2013), what drawn us to book a week stay at The Pago Design Phuket Hotel is after we saw the pictures from the Expedia website. It just look really comfortable, modern, beautiful and guess what? It didn't disappoint us! When we arrived, the condition of the hotel is exactly how it's shown on the website, even better than we'd expected! Requested a nice view room and they put us in the corner unit facing the pool, the view and the breeze at night is just wonderful. We arrived at 9am in the morning and the staff let us checked in earlier at 10am, really sweet of them. Nice staff even though some of them might have a little bit language barrier but they can understand simple English. Breakfast selection is not huge but it's sufficient and delicious. We've ordered some of their local thai food on their menu and it tasted AMAZING. Reasonable price, if not cheaper than some of the restaurant outside the tourists area, it almost make us wanted to just stay in that hotel and not leave. Another thing that we really enjoy about this hotel is the quietness and serenity of this place, although it's not near any beach or walking distance to the city center. SO! the best thing (also the one thing that we regret didn't do) is to hire a motorbike or a car when you arrived at the airport. That will save you a great deal of money hailing a cab to get to everywhere. Taxi drivers in Phuket are like LEECHES!

For our trip we decided to stay in cheap hotels, what's the difference you sleep there, keep your luggage there and your out all day till night. For New Years though we thought we would up our budget and get a nice room with pool access so we could jump straight into the water watch the fireworks and drink cocktails in the water. We arrived at 10am & check in was at 2pm so when they asked us to come back we were fine with that. We were unable to rent a scooter from them but got the bus to Phuket town to rent one. We ended arrived back around 3pm and went to get our keys but was told we needed to wait another 20 mins (starting to now get annoyed) we were then told to follow the bell boy to our room, we got to the lift and He told us to go to level 4??? Hold on I said we have a pool access room! I went back to reception and there was a man there complaining as he had booked a 35sqm room and got a 20sqm room so he had asked for a refund. The manger than came to me so I showed her my booking which clearly stated deluxe room (pool access) she than said to me sorry this doesn't mean you get access to the pool??? I wasn't sure what she thought pool access meant! Long storey short we got a refund, whole waiting another couple had the same problem as us! 3 people at once that's not good! We wasted 7 hours of our day and I lost my whole night on expedia looking for a new hotel for New Years!! It was the worst experience I have ever had with a hotel and we travel every year!

The stay was wonderful. The place is calm and quiet unlike most of the Phuket city hotels. Though the hotel is about 15-20 kms away from phuket town and we had to spend on taxis but i felt it was worth it. Stay at Pago if you dont mind spending at Taxis or planning to hire a bike for your personal ride.

The hotel is great, friendly staff, great value for your dollar.