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Dedeman Sanliurfa

Hotels
7.0
/10
Pleasant
165 reviews

What Guests Say About Their Stay

Elizabeth

10.0
/ 10
Really nice hotel. Excellent location, friendly staff, good restaurant. Would stay again.

Shahab

10.0
/ 10
Great newly renovated hotel. Very nice rooms and very helpful staff. Mustafa in the front desk is very helpful. All in all very nice clean and liveable place.

Verified traveler

10.0
/ 10
The hotel and the staff are amazing! Ignore all the reviews dating back years ago. I called the hotel prior to my booking and they informed me that the rooms have been remodeled recently and the whole hotel went through a maintenance and restructure. I saw in the reviews that there was a hospital which could be noisy at times and I was informed the hospital got demolished. Well, all true! Clean rooms, no noise, comfy bed. A few things I need to mention are that when someone lighted a cigarette in a smoking room, we could sense it because the smoke would come through the ventilation system. The pillows were not comfy for our taste and we asked for thinner pillows and typically, you would expect alternatives from a 5-star hotel, turns out they didn’t have. Apparently, they took the pandemic time to renovate and refresh. They need some time to fully operate, some services are limited still (restaurant is bot fully open, internet is slow) but they deserve way better reviews than those a few years ago. Overall, a 5-star hotel but feels like a 4-star. In a small city like this, it’s acceptable!
In the Area
See Map
Atatürk Mah. Hastane Cad, Eyyübiye, Şanlıurfa, Turkey, 63000

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Dedeman Sanliurfa is a hotel is located at Eyyübiye. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
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What's around Dedeman Sanliurfa

Atatürk Mah. Hastane Cad, Eyyübiye, Şanlıurfa, Turkey, 63000
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Lobby Dedeman Sanliurfa
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Discover More About Dedeman Sanliurfa

General


Near Sanliurfa Culture and Art Center

Location


With a stay at Dedeman Sanliurfa in Şanlıurfa (Haliliye), you'll be within a 5-minute drive of Pool of Sacred Fish and Sanliurfa Museum. This family-friendly hotel is 12.5 mi (20.1 km) from Göbekli Tepe and 0.7 mi (1.1 km) from Hüseyin Paşa Camii.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Sanliurfa Museum - 0.3 km / 0.2 mi
Sanliurfa Culture and Art Center - 0.9 km / 0.6 mi
Hüseyin Paşa Camii - 1 km / 0.6 mi
Yeni Fırfırlı Camii - 1 km / 0.6 mi
Güzel Sanatlar Galerisi - 1 km / 0.6 mi
Urfa Kultur ve Sanat Merkezi - 1 km / 0.6 mi
Ulu Camii - 1.1 km / 0.7 mi
Urfa Bazaar - 1.1 km / 0.7 mi
İl Özel İdaresi Kültür ve Sanat Merkezi - 1.2 km / 0.7 mi
Selahattin Eyubi Camii - 1.2 km / 0.7 mi
İlköğretim Okulu - 1.2 km / 0.8 mi
Arasa Hammamı - 1.3 km / 0.8 mi
Gumruk Hani - 1.4 km / 0.8 mi
Bedesten - 1.4 km / 0.8 mi
Narıncı Camii - 1.5 km / 0.9 mi

The nearest airports are:
Sanliurfa (SFQ) - 11.7 km / 7.3 mi
Sanliurfa (GNY-Gap Guney Anadolu) - 36.9 km / 23 mi

Facilities


Treat yourself with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting.

Business Facilities


Featured amenities include a business center, express check-in, and express check-out. This hotel has 3 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Dining


Enjoy a meal at Safran Restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the poolside bar. Buffet breakfasts are served on weekends from 7 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 133 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

All facilities in Dedeman Sanliurfa

Bar, Cafe and Lounge Dedeman Sanliurfa
Bar, Cafe and Lounge
Swimming Pool Dedeman Sanliurfa
Swimming Pool
Entertainment Facility Dedeman Sanliurfa
Entertainment Facility
Fitness Center Dedeman Sanliurfa
Fitness Center
Functional Hall Dedeman Sanliurfa
Functional Hall

Things to Do

  • Shops
  • Indoor pool
  • Turkish bath
  • TV lounge
  • Spa
  • Health club
  • Shops
  • Library
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Welcoming drinks
  • Express check-in
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area
  • Safety deposit box

General

  • Banquet
  • Ballroom
  • Parking
  • Terrace

Food and Drinks

  • Poolside bar
  • Breakfast

Transportation

  • Airport transfer
  • Valet parking

Business Facilities

  • Meeting rooms
  • Business facilities

Kids and Pets

  • Babysitting

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Dedeman Sanliurfa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 12:30
Check-out:
Before 12:00

Pets

Service Animals Allowed

Additional Policy

Professional property host/manager, Contactless check-out is available, No rollaway/extra beds available, Contactless check-in is available
  • Fee for buffet breakfast: approximately TRY 30 per person
  • Airport shuttle fee: TRY 150 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 12:30 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Dedeman Sanliurfa
133
Number of floors in Dedeman Sanliurfa
10
Another facilities in Dedeman Sanliurfa
Shops, Indoor pool, Turkish bath, TV lounge, Spa

Frequently asked question in Dedeman Sanliurfa

What are available facilities at Dedeman Sanliurfa?
There are top facilites at Dedeman Sanliurfa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Dedeman Sanliurfa?
The standard check-in time at Dedeman Sanliurfa is starting from 14:00 - 12:30 while the latest check-out time is at Before 12:00
Does Dedeman Sanliurfa provide breakfast?
Yes, Dedeman Sanliurfa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Dedeman Sanliurfa?
Dedeman Sanliurfa is a 5.0-star hotel.
How many floors does Dedeman Sanliurfa have?
Dedeman Sanliurfa has 10 floors.
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More Reviews from Other Guests in Dedeman Sanliurfa

Overall Ratings & Reviews Dedeman Sanliurfa

Other sources (165)
7.0
Pleasant
From 165 reviews
Cleanliness

7.2

Room Comfort

7.2

Location

8.4

Service and Facilites

7.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Dedeman Sanliurfa

Number of reviews per page
20
40
Top reviews
Ali
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Swimming pool needs bit of renovation and heAting water was warm enough but swimming area was freezing cold
celal
icon-Leisure
Leisure
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

it was wonderfull experience , really clean and good service
Elizabeth
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 108 week(s) ago

Hotels.com verified review

Really nice hotel. Excellent location, friendly staff, good restaurant. Would stay again.
Ian
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

Having used Dedeman hotels for over 25 years I was surprised that the food service had been subcontracted to a firm with no menus, no pricing policy, demanding cash at time of service. Food quality was terrible and only slightly improved with a complaint to the General Manager. Room AC not working - room was changed but inconvenient This will be the last time I use a Dedeman hotel anywhere which is a shame after such long good service Clear policy of reducing service levels to increase profits with no regard for customer service levels
Read More
Shahab
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 198 week(s) ago

Expedia Group verified review

Great newly renovated hotel. Very nice rooms and very helpful staff. Mustafa in the front desk is very helpful. All in all very nice clean and liveable place.
Mustapha
10.0
/10
Reviewed 202 week(s) ago

Expedia Group verified review

Excellent hotel sevice! I enjoyed my stay in Şanlıurfa
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 202 week(s) ago

Hotels.com verified review

The hotel and the staff are amazing! Ignore all the reviews dating back years ago. I called the hotel prior to my booking and they informed me that the rooms have been remodeled recently and the whole hotel went through a maintenance and restructure. I saw in the reviews that there was a hospital which could be noisy at times and I was informed the hospital got demolished. Well, all true! Clean rooms, no noise, comfy bed. A few things I need to mention are that when someone lighted a cigarette in a smoking room, we could sense it because the smoke would come through the ventilation system. The pillows were not comfy for our taste and we asked for thinner pillows and typically, you would expect alternatives from a 5-star hotel, turns out they didn’t have. Apparently, they took the pandemic time to renovate and refresh. They need some time to fully operate, some services are limited still (restaurant is bot fully open, internet is slow) but they deserve way better reviews than those a few years ago. Overall, a 5-star hotel but feels like a 4-star. In a small city like this, it’s acceptable!
Read More
Verified traveler
4.0
/10
Reviewed 202 week(s) ago

Hotels.com verified review

Otel renove ediliyor. Odalar yeniydi, ancak havuz ve fitness kullanıma kapalıydı. Odada ses izolasyonu çok kötü, dışarıdaki bütün ses içeri giriyor. Otelin önünde düğün salonu var, müzik doğrudan içeride. Odada bazı havlular siyahtı, kirliydi. En önemlisi, bize kahvaltı yaparken bir görevli gelip herkes içerisinde kahvaltının ödememize dahil olmadığını söyledi. Ben kendisine dahil olduğunu söyledim, ancak benden kanıt istedi, ve kaç para ödediğimi sordu. Profesyonellikten çok uzak, ve müşterileri strese sokan bir davranış. Sonrasında bize gelen email üzerinden kahvaltinin dahil olduğunu söyledik, sistemsel hata olduğunu belirttiler. Kalmanızı önermem.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 340 week(s) ago

Expedia Group verified review

We have stayed many times in other Dedeman Hotels and expected this to be of the same standard. Though only 12 years old it appears as if 25. The carpeting is old and worn, there is significant mold in the bathroom of our suite, the furnishings are worn and damaged in places. The bed was comfortable. We were fortunate to be upgraded to a suite so we were comfortable for our 2 night stay. The buffet breakfast was pretty standard but, unlike other Dedeman Hotels, there was no option offered for cooked dishes. The location is on the cusp of a poor neighborhood, not that it appears dangerous. We drove or took a taxi to visit the museum or dine.
Read More
peris
icon-Family
Family
6.0
/10
Reviewed 357 week(s) ago

Hotels.com verified review

first off all i will stay for 1 night till 5am but not deserve 4star bad finishing in construction all bathroom walls and doors are old must be changed but friendly stafe , clean , good location
Bernard
icon-with Partner
with Partner
6.0
/10
Reviewed 363 week(s) ago

Hotels.com verified review

We were very pleased to be upgraded to a spacious suite but overall the hotel was quite expensive and not good value. The main problem was cleanliness: we had to eat breakfast (itself poor) amidst the debris of the night before. Quite disgusting. We had a good lunch when we arrived and were assured that we could be served wine with our evening meal (it was my husband’s 70th birthday). When we went down to dinner we were refused wine on the grounds that a group was coming and offered beer. We dined both nights at the Hilton, cancelled our third night at the Dedeman and moved to the Hilton for a better price, better service, more modern rooms and facilities and a very different level of cleanliness.
Read More
SUSAN
4.0
/10
Reviewed 363 week(s) ago

Hotels.com verified review

It was OK, but the air conditioning was really poor. It didn't cool the room and was switched off for part of the day, which wasn't helpful when you were sick and spending the day in the room. Also, there was no food in the day as it was Ramaddan.
jeff
8.0
/10
Reviewed 363 week(s) ago

Hotels.com verified review

Very helpful staff
Verified traveler
2.0
/10
Reviewed 463 week(s) ago

Expedia Group verified review

My experience with this otel was terrible.it seems 5 star hotel but i stayed better hotel 3 star.everthing was old and broken in the room.in the breakfast i find insect in the meal (i think it was sesame but it was insect) and %70 was in the breakfast was day old.
Zlfkr
8.0
/10
Reviewed 476 week(s) ago

Expedia Group verified review

Very good breakfast, clean rooms, polite staff. Suitable for guess with babies. I was pleased.
Bilal
10.0
/10
Reviewed 496 week(s) ago

Hotels.com verified review

Nice stay overall. Easy location. Very close to city. Friendly staff. Willing to help at first instance. Great breakfast
M. Kara
6.0
/10
Reviewed 513 week(s) ago

Expedia Group verified review

in the center of city. Clean rooms. Aircondition is sufficient. Stuff is not bad. Breakfast is good.
sabrina
4.0
/10
Reviewed 660 week(s) ago

Expedia Group verified review

Staying at the Dedeman was extremely stressful. Furniture needs to be replaced. Many items were tattered and torn. Décor was damaged badly. Windows, chair, and sofa were extremely dirty. When I requested an iron and ironing board, I was given a board that was broken, rusted, and soiled. The iron had blue mass on it that would have ruined my clothing had I used it. Upon check in we were told breakfast was served from 7 until 10:30. When we reported to the restaurant the first morning at 9:50 staff were taking away the food. When my husband attempted to discuss this with the front desk staff he was told no problem. Upon returning to the restaurant and our seating ourselves again, the staff continued to remove the food.... When family phoned the hotel and asked for us they were told the following: 1) This is no hotel; 2) No one by that name is here; 3) Yes, Dr. ___ is here; 4) We have no idea who you want; and 5) No one registered here by that name. It took two days to get a second cup/saucer for our room (two people were registered in the room), three days to get a washcloth, and I gave up trying to make staff understand the problems our callers were receiving. The bed was comfortable, the shower pressure was fantastic, and the air conditioner worked during our entire stay. The point in relating these details: this hotel is far from being a Five Star facility. I believe staff avoided us because most spoke no English.
Read More
Margaret
4.0
/10
Reviewed 703 week(s) ago

Expedia Group verified review

This is supposed to be a 5-star hotel, the premier chain in Turkey. We thought the hotel was about 20 years old, but were told it was only 5 years old. Some of the lights haven't been dusted in 5 years. The hotel advertised air-conditioning. It didn't work. They told us that it was turned off because it was supposed to be cold. (They were having a very warm fall.) Our reservation had erroneously been recorded at the hotel as 1 person - we were three. They couldn't get a third bed in the room that was available. There was a conference and the hotel was full. The reception staff couldn't have cared less. If you are paying list price for this hotel, you are being robbed. The Expedia rate was about 1/4 of the list price. I'd avoid this hotel even at the Expedia rate. Oh yes, you better have someone that speaks Turkish if there are any problems. English is only for pleasantries.
Read More
Yavuz
icon-Business
Business
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Odalar yataklar fiziki koşullar oldukça eski ve kötü kahvaltı salonu soğuk ve personel ilgisiz
Number of reviews per page
20
40

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Overall Ratings & Reviews Dedeman Sanliurfa

Other sources (165)
7.0
Pleasant
From 165 reviews
Cleanliness

7.2

Room Comfort

7.2

Location

8.4

Service and Facilites

7.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Dedeman Sanliurfa

Number of reviews per page
20
40
Top reviews
Ali
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Swimming pool needs bit of renovation and heAting water was warm enough but swimming area was freezing cold
celal
icon-Leisure
Leisure
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

it was wonderfull experience , really clean and good service
Elizabeth
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 108 week(s) ago

Hotels.com verified review

Really nice hotel. Excellent location, friendly staff, good restaurant. Would stay again.
Ian
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

Having used Dedeman hotels for over 25 years I was surprised that the food service had been subcontracted to a firm with no menus, no pricing policy, demanding cash at time of service. Food quality was terrible and only slightly improved with a complaint to the General Manager. Room AC not working - room was changed but inconvenient This will be the last time I use a Dedeman hotel anywhere which is a shame after such long good service Clear policy of reducing service levels to increase profits with no regard for customer service levels
Read More
Shahab
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 198 week(s) ago

Expedia Group verified review

Great newly renovated hotel. Very nice rooms and very helpful staff. Mustafa in the front desk is very helpful. All in all very nice clean and liveable place.
Mustapha
10.0
/10
Reviewed 202 week(s) ago

Expedia Group verified review

Excellent hotel sevice! I enjoyed my stay in Şanlıurfa
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 202 week(s) ago

Hotels.com verified review

The hotel and the staff are amazing! Ignore all the reviews dating back years ago. I called the hotel prior to my booking and they informed me that the rooms have been remodeled recently and the whole hotel went through a maintenance and restructure. I saw in the reviews that there was a hospital which could be noisy at times and I was informed the hospital got demolished. Well, all true! Clean rooms, no noise, comfy bed. A few things I need to mention are that when someone lighted a cigarette in a smoking room, we could sense it because the smoke would come through the ventilation system. The pillows were not comfy for our taste and we asked for thinner pillows and typically, you would expect alternatives from a 5-star hotel, turns out they didn’t have. Apparently, they took the pandemic time to renovate and refresh. They need some time to fully operate, some services are limited still (restaurant is bot fully open, internet is slow) but they deserve way better reviews than those a few years ago. Overall, a 5-star hotel but feels like a 4-star. In a small city like this, it’s acceptable!
Read More
Verified traveler
4.0
/10
Reviewed 202 week(s) ago

Hotels.com verified review

Otel renove ediliyor. Odalar yeniydi, ancak havuz ve fitness kullanıma kapalıydı. Odada ses izolasyonu çok kötü, dışarıdaki bütün ses içeri giriyor. Otelin önünde düğün salonu var, müzik doğrudan içeride. Odada bazı havlular siyahtı, kirliydi. En önemlisi, bize kahvaltı yaparken bir görevli gelip herkes içerisinde kahvaltının ödememize dahil olmadığını söyledi. Ben kendisine dahil olduğunu söyledim, ancak benden kanıt istedi, ve kaç para ödediğimi sordu. Profesyonellikten çok uzak, ve müşterileri strese sokan bir davranış. Sonrasında bize gelen email üzerinden kahvaltinin dahil olduğunu söyledik, sistemsel hata olduğunu belirttiler. Kalmanızı önermem.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 340 week(s) ago

Expedia Group verified review

We have stayed many times in other Dedeman Hotels and expected this to be of the same standard. Though only 12 years old it appears as if 25. The carpeting is old and worn, there is significant mold in the bathroom of our suite, the furnishings are worn and damaged in places. The bed was comfortable. We were fortunate to be upgraded to a suite so we were comfortable for our 2 night stay. The buffet breakfast was pretty standard but, unlike other Dedeman Hotels, there was no option offered for cooked dishes. The location is on the cusp of a poor neighborhood, not that it appears dangerous. We drove or took a taxi to visit the museum or dine.
Read More
peris
icon-Family
Family
6.0
/10
Reviewed 357 week(s) ago

Hotels.com verified review

first off all i will stay for 1 night till 5am but not deserve 4star bad finishing in construction all bathroom walls and doors are old must be changed but friendly stafe , clean , good location
Bernard
icon-with Partner
with Partner
6.0
/10
Reviewed 363 week(s) ago

Hotels.com verified review

We were very pleased to be upgraded to a spacious suite but overall the hotel was quite expensive and not good value. The main problem was cleanliness: we had to eat breakfast (itself poor) amidst the debris of the night before. Quite disgusting. We had a good lunch when we arrived and were assured that we could be served wine with our evening meal (it was my husband’s 70th birthday). When we went down to dinner we were refused wine on the grounds that a group was coming and offered beer. We dined both nights at the Hilton, cancelled our third night at the Dedeman and moved to the Hilton for a better price, better service, more modern rooms and facilities and a very different level of cleanliness.
Read More
SUSAN
4.0
/10
Reviewed 363 week(s) ago

Hotels.com verified review

It was OK, but the air conditioning was really poor. It didn't cool the room and was switched off for part of the day, which wasn't helpful when you were sick and spending the day in the room. Also, there was no food in the day as it was Ramaddan.
jeff
8.0
/10
Reviewed 363 week(s) ago

Hotels.com verified review

Very helpful staff
Verified traveler
2.0
/10
Reviewed 463 week(s) ago

Expedia Group verified review

My experience with this otel was terrible.it seems 5 star hotel but i stayed better hotel 3 star.everthing was old and broken in the room.in the breakfast i find insect in the meal (i think it was sesame but it was insect) and %70 was in the breakfast was day old.
Zlfkr
8.0
/10
Reviewed 476 week(s) ago

Expedia Group verified review

Very good breakfast, clean rooms, polite staff. Suitable for guess with babies. I was pleased.
Bilal
10.0
/10
Reviewed 496 week(s) ago

Hotels.com verified review

Nice stay overall. Easy location. Very close to city. Friendly staff. Willing to help at first instance. Great breakfast
M. Kara
6.0
/10
Reviewed 513 week(s) ago

Expedia Group verified review

in the center of city. Clean rooms. Aircondition is sufficient. Stuff is not bad. Breakfast is good.
sabrina
4.0
/10
Reviewed 660 week(s) ago

Expedia Group verified review

Staying at the Dedeman was extremely stressful. Furniture needs to be replaced. Many items were tattered and torn. Décor was damaged badly. Windows, chair, and sofa were extremely dirty. When I requested an iron and ironing board, I was given a board that was broken, rusted, and soiled. The iron had blue mass on it that would have ruined my clothing had I used it. Upon check in we were told breakfast was served from 7 until 10:30. When we reported to the restaurant the first morning at 9:50 staff were taking away the food. When my husband attempted to discuss this with the front desk staff he was told no problem. Upon returning to the restaurant and our seating ourselves again, the staff continued to remove the food.... When family phoned the hotel and asked for us they were told the following: 1) This is no hotel; 2) No one by that name is here; 3) Yes, Dr. ___ is here; 4) We have no idea who you want; and 5) No one registered here by that name. It took two days to get a second cup/saucer for our room (two people were registered in the room), three days to get a washcloth, and I gave up trying to make staff understand the problems our callers were receiving. The bed was comfortable, the shower pressure was fantastic, and the air conditioner worked during our entire stay. The point in relating these details: this hotel is far from being a Five Star facility. I believe staff avoided us because most spoke no English.
Read More
Margaret
4.0
/10
Reviewed 703 week(s) ago

Expedia Group verified review

This is supposed to be a 5-star hotel, the premier chain in Turkey. We thought the hotel was about 20 years old, but were told it was only 5 years old. Some of the lights haven't been dusted in 5 years. The hotel advertised air-conditioning. It didn't work. They told us that it was turned off because it was supposed to be cold. (They were having a very warm fall.) Our reservation had erroneously been recorded at the hotel as 1 person - we were three. They couldn't get a third bed in the room that was available. There was a conference and the hotel was full. The reception staff couldn't have cared less. If you are paying list price for this hotel, you are being robbed. The Expedia rate was about 1/4 of the list price. I'd avoid this hotel even at the Expedia rate. Oh yes, you better have someone that speaks Turkish if there are any problems. English is only for pleasantries.
Read More
Yavuz
icon-Business
Business
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Odalar yataklar fiziki koşullar oldukça eski ve kötü kahvaltı salonu soğuk ve personel ilgisiz
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