Kaya Istanbul Fair & Convention

Clean snd comfortable room

I had booked and paid for 3 rooms for myself and my staff. The entire booking was on my name. At checkin they decided to assign each room to a guest name and forgot to tell me who was in which room. Then the drama started when the room keys were frequently not working, but it was a mission to get a replacement key, as the guest names never matched what they had recorded on their system. I tried to get them to amend the names to the actual guests, but it was not possible. I think they have spent the entire budget to achieve 5 ⭐️ presentation in the lobby, but the rooms are a time warp, that I would probably rate as 2 ⭐️ at best.Bathrooms falling apart, taps leaking, and mould visible where someone has tried to silicone over it to cover it up.If you use the tired bathrobe or glasses in the room, housekeeping will take them away and not return them.There is no iron provided, so you have to visit a fire alarm store room on the 15th floor, where you will find an ironing board that’s stained and shredded. If your lucky, you may also find a steam iron, if a guest has not removed it. This so called ironing room has no hanging facilities, incase you dare to iron more than one piece of clothing. I asked the reception how they felt that it was reasonable to sell this hotel as a luxury business hotel, and the room conditions are so poor.Equally very very basic amenities and no iron. This just fell on deaf ears. I needed to iron my clothes, but the iron was missing, reception didn’t care.

Staff added additional charges for unknowns - have emailed them twice with no response. I noted other people complained whilst I was there for drinks/meals they hadn’t ordered but were charged for. Not good!

Excellent staff, clean and comfortable room. 5 min walk to exhibition center

nice big room with nice view - clean and free self parking - the gym is perfect .

Hotel is dated, majority of interaction with staff they were all ‘trainee’. Convenient location close to the exhibition centre. Not much else going for it compared to the many other hotels I have visited in Istanbul

Decent property, poorly managed. We stayed 3 nights and every night we moved to a new room because air conditioning was not working. Breakfast was very good and staff at reception and restaurants were very courteous. Food on their roof top restaurant was terrible

We regularly stay here on business trips to Istanbul and always find the hotel to be clean, comfortable, and efficient.

Very disappointing. Staff at reception was very rude. No iron and iron board in the room. No usb port in the room. While taking shower, water was not draining :( I’ll never recommend this hotel to anyone.

The hotel is really nice, clean. The staff is trained good. I enjoyed the sauna and swimming pool a lot.

Good location, accessible and quite clean. Affordable as well.

If you are going to the fair, this is the hotel to stay in for handiness. The rooms are clean but not too roomy. WARNING - do not trust the service staff here to look after you. They will try to screw you at every opportunity if ask for a car for the day or a PCR test. They will add money on top for themselves and not small money.

Great hotel with great location next to the Expo. Definitely would recommend, especially for a business trip

Very clean hotel with very good service and comfortable rooms. Great location for the convention centre but not a lot else in the local area.

I like that it is walking distance to the tuyap fair I don't like that there is nothing close by walking distance like shopping mall or shopping area. but it is convenient if you are going for business

Very nice an clean Near the fair ,restorants near by

Everything was perfect

Perfect for a stay to attend the fair. Good transport . Good service, good food.

The room is clean and nice ,the team is welcoming . Good breakfast ,you can feel that the team make the max to make you happy and satisfied. This is chance to thanks them again

It's very clean, staff is very professional. out of the city Istanbul for my business it's good no need to stock in traffic. Excelante..... .