Best Western Plus West Covina Inn

Great stya

I would stay again

I like the free breakfast.

I would stay again, good rates and friendly .

Bed was fairly comfy and had extra pillows. AC in Room worked well and was quiet. Lower rating was due to elevator at 1 end not working and hall ways to rooms were hot.

It was great the only thing would be bathroom fan which didn’t seem to work at all.

seem out dated

Clean, great location

Other than being right next to the freeway, it was a clean nice room with breakfast. Convenient location too

It was close to the party and such comfortable bed

If this hotel was just to lay your head at night, then this is it. I travel quite a bit and enjoy my hotel stays. I appreciated the Keurig coffee maker in the room, for I brought my own Starbucks pods, but other amenities were lacking. None of the lamps are current, for they do not have an electrical outlet to charge your phone bedside, one of the standing lamps did not work, the bath tub plug was missing, and I like taking a hot bath after a long day, the bathroom door was filthy and appeared that it hadn't been cleaned in a very long time, the air conditioner/swamp cooler, was not working well. I set the temp at 66 degrees hoping for cool air but warm air flowed. I arrived late at night, I was exhausted, so notifying the front desk clerk didn't matter. I had a miserable night's sleep due to lack of cool air. Also, the toilet when flushed was as loud as a freight train! I won't be returning here in the future. The Fairfield Inn and The Hampton Inn are within walking distance, and these are better options.

Excellent breakfast. Lumpy matress very uncomfortable pillows varied soft to hard. No microwave stained carpet didn't smell fresh

Quick and friendly check in. The room was spacious but very hot. The bathroom layout was odd as the sink was outside of the restroom which wakes other occupants up during the night and early morning.

Nice staff and very helpful. The plug for the bathtub was never found. And for some strange reason you could not turn the volume down on the tv.

The room was extremely HOT and took a long time to cool down. I wasn’t crazy about the odd rest room set-up with the sink outside of the bathroom; this makes for an unexpected loud night of using the restroom during the night or early morning.

Excellent customer service at front desk, super easy to check in/out, breakfast was great. Room was spacious, clean and comfortable. TV is super outdated but had no problems accessing lots of channels.

Just the breakfast they took long time to serve enough food for everybody

Our room was very dirty. The comforter smelled so awful we had to take it off the bed. There were red stains all over the floor, not sure what it was. The lights went on and off all night.

The people were amazing. Shame on the hotel owners who let me pay $200 a night for a room that had peeling wallpaper. A lumpy uncomfortable mattress. I said I was disabled and I needed a downstairs bedroom. I said I needed one near a door so I could take my service animal out at night. They put me by a door but it didn't open from the outside so I still had to walk a little ways to get to the outside door. It was so hard for me to bring everything inside from the car to that door down the hallway to the left to the end of that hallway and then into the room. I was there for the Irwindale Renaissance Pleasure Faire. I was in so much pain after doing all of that that I didn't even end up going. At least the room was air-conditioned.

Our room appeared to be updated. Not bad for price. Air conditioner could have been better. There were times when eoom was humid.