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Best Western Premier Richmond City Gateway
Hotels
7.8
/10
Pleasant
939 reviews
What Guests Say About Their Stay
Carol
10.0
/ 10
Super clean room, great bed, great amenities, pool and fitness center were nice, wonderful staff, good breakfast, nice bar/restaurant. Very convenient to I-95. We will definitely stay here again.
Deanna
10.0
/ 10
The bed felt like I was sleeping on a cloud. The room was very clean & quiet. I had a amazing stay & if I ever come back to Richmond, I will be staying there.
Javarius
10.0
/ 10
The overall stay was great. The smell of the room was a little off putting but that’s a simple fix
In the Area
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4303 Commerce Road, City of Richmond, Virginia, United States, 23234
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Read More
Available Room Types in Best Western Premier Richmond City Gateway
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What's around Best Western Premier Richmond City Gateway
4303 Commerce Road, City of Richmond, Virginia, United States, 23234
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Discover More About Best Western Premier Richmond City Gateway
Location
Best Western Premier Richmond City Gateway is located in area / city Richmond.
About Best Western Premier Richmond City Gateway
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Best Western Premier Richmond City Gateway.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Best Western Premier Richmond City Gateway exclusively for you.
With all facilities offered, Best Western Premier Richmond City Gateway is the right place to stay.
All facilities in Best Western Premier Richmond City Gateway
Others
Business Facilities
- Meeting facilities
- Conference room
- Meeting rooms
- Business center
- Conference rooms
- Computer station
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
Hotel Services
- Laundry service
- Express check-in
- Luggage storage
- Express check-out
- 24-hour Receptionist
Things to Do
- Beach umbrella
- Outdoor pool
- Pool sun loungers
General
- Parking
- Banquet
- Ballroom
Food and Drinks
- Bar
- Breakfast
Connectivity
- LAN Internet
- Free WiFi
Nearby Facilities
- Grocery
- ATM/Banking
Transportation
- Bus/truck parking
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Best Western Premier Richmond City Gateway
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Rollaway bed fee: USD 30.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of USD 50 will be collected before check-in.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The following facilities are closed seasonally each year. They will be closed from August 29 to May 30:
- Swimming pool
- Bar/lounge
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
15:00 - 02:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 02:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Best Western Premier Richmond City Gateway | 167 |
Number of floors in Best Western Premier Richmond City Gateway | 4 |
Another facilities in Best Western Premier Richmond City Gateway | Meeting facilities, Conference room, Meeting rooms, Business center, Conference rooms |
Frequently asked question in Best Western Premier Richmond City Gateway
What are available facilities at Best Western Premier Richmond City Gateway?
There are top facilites at Best Western Premier Richmond City Gateway such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Best Western Premier Richmond City Gateway?
The standard check-in time at Best Western Premier Richmond City Gateway is starting from 15:00 - 02:00 while the latest check-out time is at Before 11:00
Does Best Western Premier Richmond City Gateway provide breakfast?
Yes, Best Western Premier Richmond City Gateway provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Best Western Premier Richmond City Gateway?
Best Western Premier Richmond City Gateway is a 3.0-star hotel.
How many floors does Best Western Premier Richmond City Gateway have?
Best Western Premier Richmond City Gateway has 4 floors.
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More Reviews from Other Guests in Best Western Premier Richmond City Gateway
Overall Ratings & Reviews Best Western Premier Richmond City Gateway
Other sources (939)
7.8
Pleasant
From 939 reviews
Cleanliness
8.0
Room Comfort
8.2
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Best Western Premier Richmond City Gateway
Number of reviews per page
20
40
Top reviews
christine
Leisure
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Property had a nice lobby. Breakfast was plentiful with a great variety.
Zina
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I like the valid it was the safety
Carol
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Super clean room, great bed, great amenities, pool and fitness center were nice, wonderful staff, good breakfast, nice bar/restaurant. Very convenient to I-95. We will definitely stay here again.
Meredith
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
It was a beautiful hotel and the staff was awesome!
Long
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
No comment
youna
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
We stayed in a room with two queen beds. The room was a bit noisy, as I could hear every sound from the hallway — footsteps, conversations, and people moving luggage. There were stains on the bedsheets and pillowcases, which was disappointing. The refrigerator was old and tilted, and the microwave was also outdated. The coffee cups were chipped, and there was no hairdryer provided. On a positive note, the free breakfast was decent, offering eggs and sausage, but it lacked a waffle maker and yogurt. It was a disappointing room compared to price we paid.
Read More
Manuel
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Excellent
Maryann
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Rooms are a nice size, beds are comfortable
Karen
Leisure Family
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
This was the worst hotel we’ve ever booked on Expedia. The reviews were not accurate by any means. The hotel smelled like pot throughout and the cleaning staff had sprayed massive amounts of air freshener to cover it up. There were roaches in the bathroom, and the AC sounded like a truck engine all night and left all our belongings wet. Additionally, the bathroom had mold and the bedding appeared yellow. We couldn’t leave faster. Will never stay at another Best Western and will reconsider booking through Expedia from now on.
Read More
Ariel
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
.
Eric
Business
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Great restaurant/bar attached to hotel. Staff very friendly and helpful. Hotel is clean and well maintained. Very good value for money, and good location if traveling on I-95.
Tara
Friends and Family
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Location was convenient. Staff was very friendly and breakfast was fantastic!
The negatives included finding a cockroach in the bathroom of the first room we were assigned to. There was a musty mildew smell that couldn’t be overlooked. The tub also needed to be repainted to remove brown spots. We asked to be moved to another room and were accommodated but there was still a mildew smell.
No complimentary water in the room . Let’s try a little harder Best Western Premiere. I’ve lodged at your brand before and this one was a disappointment.
Read More
Deanna
Business
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
The bed felt like I was sleeping on a cloud. The room was very clean & quiet. I had a amazing stay & if I ever come back to Richmond, I will be staying there.
Beverley
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The property is convenient to I95 and has a very nice pool. Breakfast buffet is included. Having a Starbucks across the street is a plus for us.
The staff was very pleasant!
Patricia
Friends and Family
8.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
I came for family event and best western is a quality hotel. Besides four few items missing in the bathroom and one of my rooms. Everything else was great ,bed was comfortable. There was no loudness and I enjoyed my stay.
Cathy
2.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
I got bitten by bed bugs!!! Hotel would only offer one night refund if I removed my review about the bed bugs!! We had a two night stay but did NOT stay the 2nd night because I had so much discomfort from the bites.
Erin
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Unclean facility.
Jorei
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I waited 20 min to be serviced… first room had mildew smell and dirty so was the second room as far as dirty on the floors… the front desk was nice however
William
Business Family
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Good overall. Wish breakfast ended at 10 instead of 9 during the week.
Sharyn
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
This property has lots of potential and the staff is what makes it decent. They’re very communicative and attentive. The first room we were in had a strong musty odor but because of timing for check in and soccer games I couldn’t do much about it the first day. Desk manager texted us and I let them know that I’d likely request a room change the following day and they were very accommodating. The room also had a pretty musty smell. It was very hot/humid in town while we were there so I’m sure that contributed but there has to be away to cut down on this. It was so bad the first night by morning I woke up with a pounding headache.
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Best Western Premier Richmond City Gateway
Other sources (939)
7.8
Pleasant
From 939 reviews
Cleanliness
8.0
Room Comfort
8.2
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Best Western Premier Richmond City Gateway
Number of reviews per page
20
40
Top reviews
christine
Leisure
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Property had a nice lobby. Breakfast was plentiful with a great variety.
Zina
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I like the valid it was the safety
Carol
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Super clean room, great bed, great amenities, pool and fitness center were nice, wonderful staff, good breakfast, nice bar/restaurant. Very convenient to I-95. We will definitely stay here again.
Meredith
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
It was a beautiful hotel and the staff was awesome!
Long
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
No comment
youna
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
We stayed in a room with two queen beds. The room was a bit noisy, as I could hear every sound from the hallway — footsteps, conversations, and people moving luggage. There were stains on the bedsheets and pillowcases, which was disappointing. The refrigerator was old and tilted, and the microwave was also outdated. The coffee cups were chipped, and there was no hairdryer provided. On a positive note, the free breakfast was decent, offering eggs and sausage, but it lacked a waffle maker and yogurt. It was a disappointing room compared to price we paid.
Read More
Manuel
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Excellent
Maryann
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Rooms are a nice size, beds are comfortable
Karen
Leisure Family
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
This was the worst hotel we’ve ever booked on Expedia. The reviews were not accurate by any means. The hotel smelled like pot throughout and the cleaning staff had sprayed massive amounts of air freshener to cover it up. There were roaches in the bathroom, and the AC sounded like a truck engine all night and left all our belongings wet. Additionally, the bathroom had mold and the bedding appeared yellow. We couldn’t leave faster. Will never stay at another Best Western and will reconsider booking through Expedia from now on.
Read More
Ariel
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
.
Eric
Business
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Great restaurant/bar attached to hotel. Staff very friendly and helpful. Hotel is clean and well maintained. Very good value for money, and good location if traveling on I-95.
Tara
Friends and Family
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Location was convenient. Staff was very friendly and breakfast was fantastic!
The negatives included finding a cockroach in the bathroom of the first room we were assigned to. There was a musty mildew smell that couldn’t be overlooked. The tub also needed to be repainted to remove brown spots. We asked to be moved to another room and were accommodated but there was still a mildew smell.
No complimentary water in the room . Let’s try a little harder Best Western Premiere. I’ve lodged at your brand before and this one was a disappointment.
Read More
Deanna
Business
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
The bed felt like I was sleeping on a cloud. The room was very clean & quiet. I had a amazing stay & if I ever come back to Richmond, I will be staying there.
Beverley
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The property is convenient to I95 and has a very nice pool. Breakfast buffet is included. Having a Starbucks across the street is a plus for us.
The staff was very pleasant!
Patricia
Friends and Family
8.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
I came for family event and best western is a quality hotel. Besides four few items missing in the bathroom and one of my rooms. Everything else was great ,bed was comfortable. There was no loudness and I enjoyed my stay.
Cathy
2.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
I got bitten by bed bugs!!! Hotel would only offer one night refund if I removed my review about the bed bugs!! We had a two night stay but did NOT stay the 2nd night because I had so much discomfort from the bites.
Erin
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Unclean facility.
Jorei
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I waited 20 min to be serviced… first room had mildew smell and dirty so was the second room as far as dirty on the floors… the front desk was nice however
William
Business Family
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Good overall. Wish breakfast ended at 10 instead of 9 during the week.
Sharyn
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
This property has lots of potential and the staff is what makes it decent. They’re very communicative and attentive. The first room we were in had a strong musty odor but because of timing for check in and soccer games I couldn’t do much about it the first day. Desk manager texted us and I let them know that I’d likely request a room change the following day and they were very accommodating. The room also had a pretty musty smell. It was very hot/humid in town while we were there so I’m sure that contributed but there has to be away to cut down on this. It was so bad the first night by morning I woke up with a pounding headache.
Read More
Number of reviews per page
20
40