Comfort Inn & Suites SW Houston Sugarland

The property was unclean and the parking was very sketchy. We needed a extra towel and they told us they don't have extra towels. My deposit still hasn't been refunded to me. The front entrance was the only nice area of the property

It's a very unsafe place to spend the night. The first night my friend's car was hit in the parking lot and they didn't help her at all. Another person's car was stolen from the same parking lot.

Good and clean

Only got 3 Lamps for light source for the room, got fat god damn roaches, super nice staff tho

Roaches and unhygienic practices

*

I had a room on the 1st floor, it was clean & comfortable but it had a slight mildew odor. I think the property is used as a transitional house die to the looks of some guests. Staff was great and Id consider staying again.

Not the nicest

not good

THIS IS NOT A SAFE LOCATION. Located Right next to the freeway. A car got all their tires stolen overnight from the hotel parking lot. My bed was broken. Room smells. Staff are friendly. Breakfast was decent (scrambled eggs, sausage, cereal, waffles, fruits, yogurt, coffee) Just spend a little more and book somewhere safer.

They had roaches

Good but the elevator needs to be fully checked

This place would get 0 stars if it were up to me. This place was absolutely disgusting. I walked in to roaches greeting me at 2am. I stayed until I could find another accommodation. Which I did but I couldn’t check in until 2pm that morning. So we sat up all night trying not to fall asleep because roaches were everywhere. While I waited for my new hotel to get ready, I bought some food. I sat at the desk and like 10 roaches came crawling from out of I have no idea where and tried getting in my food. I had to throw my food away. I told the staff and they said they didn’t know if they had permission to refund me. I contacted hotel.com and was told I could refund 1 of the three days. I contacted Texas Health and Safety Department. I showed them the recording. I even showed them my health records showing I’m allergic. Don’t go there the online photos are deceptive. That is the most digusting place I ever been. I mean I have seen a few roaches but this place has an infestation.

Our stay was great. The room was clean and smelled good upon arriving. The bathroom was stocked with items and was also clean. The attendant was super nice and friendly and answered all questions. There was a pool and also breakfast was provided. Friendly environment. Overall, everything was fantastic.

H

Property is dingy and not nice at all

This was the absolute WORST hotel Ive ever seen. Dirty all over the place. The cleaners were trying to clean EVERYTHING with windex and of course everything was still dirty because the only thing they didnt use the windex for was the windows. The floors hadn't been mopped or vacuumed in God only knows how long. They had to move me from the 1st room because the sink was clogged. 2nd room the toilet was clogged. No one could come fix it so we had to shuffle between both rooms to get a working toilet and sink. Disgusting. So bad that I had to check out early and go elsewhere. I will be getting my money back!!!

Roaches! The people were very nice during check in but the place is filthy!

Tivi does not work.

I got room the bathroom air extractor did not work, the female clerk offers me a spray for the bathroom, the male tall clerk refused to provide the spray for bathroom, the door lash did no have the plate to secure the door at risk to get robbed this place does not care about customers also the was rouches at the breakfast room... I would not stay there ever....The room smells because luck of air extraction. They need to make this repairs for the guest comfort.