Extended Stay America Suites Chicago Elgin West Dundee

The room is soo duty, the room doesn’t have blankets, shower tub nasty, no supplies no towels and no pillows and to many problem people mocking all doors on hallways at 5:45 bad hotel sorry

Made a reservation and

It has been 5 days and I am still waiting for a call back from Expedia and Extended Stay regarding accountability for no warning of no room available we reserved weeks in advance.

Awesome

Front desk person Gustavo is extremely arrogant. Rooms don't have blanket and he is straight face saying they are out of blankets. This is not acceptable. They are not charging us less for this right? amount we paid is not less amount we paid for this hotel in Chicago Suburb. They mentioned that they will deliver the utensils in the room but Gustavo again said no. Owner should take an account that whatever they committed to, employees are not trained to follow that. They way Gustavo is behaving, it shows if we post this review there will be non co-operation and retaliation. We drove all the way from North Carolina and and spending sleepless nights with kids (7 years) and elderly people (80 and 72 years) travelled with us. After Repeated follow up, They did not even provide us extra sheets. to get sheets we need to return dirty sheets first. a total untrust is there. If we need to return dirty sheets, what will we use in leu of Blankets which they said before? 2 sleepless nights. it was a nightmare.

I had a great experience at this location a couple of years ago, so I decided to give it another try. However, my recent stay was far from satisfactory. Upon arrival, the place had an unpleasant odor, reminiscent of cigarettes. Inside the room, one of the towels was already wet, and the room itself smelled like a mixture of wet dog and cigarettes, indicating that it hadn’t been cleaned thoroughly. We requested new towels, but they informed me that they didn’t have any and that housekeeping had them all. We were left waiting for them, but no one came throughout the entire stay. We also asked to use bowls, but they informed me that they didn’t have any and gave me a pot to cook instead. To make matters worse, there were stains on the mattress. The cold water supply was also inadequate, and the breakfast consisted of just muffins and some to-go oatmeal. The appliances were also in poor condition and dirty. I usually don’t leave reviews, but this experience was so disappointing that we even ended up leaving earlier.

Our stay was less than ideal. The property is clearly neglected and used mostly as a residence more so than a hotel. It was freezing in the hallways but then our room was damp feeling. The carpet felt wet even though it was not. The air conditioner worked until we change the temperature and then it did not work the rest of our stay. There was mold in the vents, half the outlets did not work, the pillows were old and lumpy, the drain of the bathtub was rusted through and trying to get a consistent temperature for a shower was difficult. The door to the oven was broken and just overall bad wear and tear on all the furniture. I’ve stayed in better places for less. However, the cleaning staff appear to do the best with what they have to work with. The room was overall clean. I went to the front desk to talk to someone about the condition and there was a sign at the desk that said “be back soon” with a line of 3 other people. I waited for 5 minutes but could not wait longer. To end the bad stay we were awoken at 8am on. Sunday morning by a lawn mower and leaf blower being used right outside our room. Definitely disappointed and do not recommend. *picture is of mold in the vent

Love it

Never ever stay here

Not smelling

Easy Check In, Room was clean and spacious

Nice, clean, and comfortable. Spacious rooms and truck/trailer/RV parking on site.

Very disappointing. Nightmare from check-in to check-out. Rented two suites, each having two bedrooms, a living room and kitchen for two nights. I attempted to write an overview of our experience at the Extended Stay, but ran out of characters in this review box. Nonetheless, I will highlite my concerns. 1. Both desk clerks we interacted with never fully listened to our questions or comments. They would cut us mid sentence and make statements unrelated to the issue in question. It to 45 minutes to register, even with reservations. 2. Three times dealing with the clerk we were interrupted by a call from his girlfriend. Each time he walked off and left me. 3. I rented two premium suites. Housekeeping was still prepping the rooms at 3:10. All of the suites floors were wet with soppy water. We left to give housekeeping time to finish the rooms. Upon returning 1-1/2 hours later, we had to hold onto furniture to keep from slipping and falling. We called for housekeeping to come and do something but were told they were gone for the day. We had to get towels and dry all the floors ourselves. 4. Out of six TVs in the suites, not one worked. The thermostats in both suites did not respond. Maintenance was able to get the ac to work, but there was no TV for the kids. 5. I wish there were more spaces to write here because these problems were before 10 pm on day one. Day 2 was far worse - so bad our daughter's family left. Horrible!!

Front staff are very accomodating and helpful.

I get that it is a cheap place, but this place is bad. I waited for 5 minutes to check in before walking around the entire main floor to find someone. The room smelled bad, there were stains on the walls and bedding, carpet was missing in several places, clumps of hair in the shower, and the place was barely holding itself together (see door pic). The room door wouldnt stay shut on its own. Food was left in the fridge I called for extra linen and waited at the desk for several minutes. Breakfast was literally either prepackaged muffins or a granola bar. When I went to check out no one was at the desk again. after waiting for several minutes I had to call the hotel to get anyone to come up to the front desk. Pay a bit more and stay somewhere else.

N/A

We saw cockroaches on our stay

The room had many issues, the ceiling vent was coming off. Additionally the iron sparked, when I attempted to plug in. Which in turn cause all the outlets to short out. When in told the staff, they said they would give me a different room, however later they told me they couldn’t honor.

Small roaches seen crawling on sink and bathroom floor. I’m giving an overall 3 bec the staff are nice. Their grab and go breakfast is very minimal to nothing.

No one at front deck when I tried to check out