Extended Stay America Suites White Plains Elmsford

Room given to us was not cleaned so to get another room.

The staff were friendly and helpful, but this place is a dump. You have to park in a sketchy parking garage with a stairwell that smells like people have been using it as a urinal for generations. I’m so unpicky about most things.. I was ok with the no frills room.. the badly stained floor mat in the bathroom wasn’t great, but I flipped it over.. just to reveal much worse stains on the other side. Had to inspect each towel carefully before using, and while brushing my teeth, a bug ran up the wall next to my face. If I had booked a $60 a night motel I’d have expected this, but this was over $200. There were a number of “characters” around the parking lot. I’d suggest 1) ideally, don’t stay here or 2) don’t arrive late at night

Friendly staff

Good value

Staff was great and very. Respectful and courteous.

Ok hotel and stay the rooms smelled bad like a wet mop

Absolutely no breakfast.

Nice location right near highway! Mobile gas station right next door to buy water snacks. Stop & shop accross the street.

Every single staff member we met was above and beyond friendly and helpful. We were between apartments for a couple of days with our cats. The property looks old, but is clean. The staff is why I would recommend this hotel.

The stay was quick Easy and pleasant. The front desk customer service Da’Quan was excellent he was friendly efficient and professional! I enjoyed the check in the process. The room had a scent that wasn’t so pleasant but once I opened the window and got fresh air in it subsided. The halls are quiet. There’s a gas station right next door which made it easy to grab and go if needed. The bed was comfortable I liked that they had Netflix as wel.

I like that you guys offer Netflix not a lot of hotels give you that option

It's pretty okayish...

Locked out of the building upon arrival and the phone provided in vestibule was broken. Had to call twice to be let in. Multiple bugs crawling on the floor/counter as soon as we got into our room. Mold growing in and around the shower. All drains missing any cover, with visible dirt/mold in the drain. Would never stay here again.

The mattress was not comfortable. The bed blankets were just toooo tiny. Overall it was better than what i anticipated. Their manager was really nice. Breakfast was grap and go.

Heyyyyy I’ve been here a couple of times and I’ve always have had the best experience and service here, front desk are always friendly, they provide coffee early in the morning with snacks to enjoy it with. Cleaning lady so nice.

The property was recently renovated and it looks very nice!

Parking was not good, icy, mutiple levels, no elevator. Did not smell good

It was a nice place to stay

They need to clean the bathroom better, floors need to be swept, mopped, air filters from air conditioners need to be up-kept better to consider people with allergies.

Hotel has all the basic amenities for an extended stay hotel. Hygiene items are not included but can be requested. Breakfast is actually just a coffee bar with some muffins. Room was clean but definitely shows signs of wear and tear, a little run down. But if you're just looking for the basics, this will do fine.