Gale South Beach Curio Collection by Hilton

Staff mostly uninterested in any kind or service. Hotel fine, location fine, room fine. The staff really let them down.

The property was poorly cleaned everyday . They gave us no towels no wash cloths had to continuously ask for towels wash cloths rooms to be cleaned etc it took a while to receive too towels like 30 min I would not recommend this property

The price paid was not commensurate with what we received. The website indicated that breakfast was included, but upon arrival, we were told otherwise (no breakfast). We opted to have breakfast the next day, and the bill was exorbitant for a breakfast that was bland and cold. In short, if I had to go back, I wouldn't choose it.

Small rooms and not so good breakfast

Due to flight delays, we arrived at 5:00 am on 05/13. We notified the hotel twice in advance of when we were arriving. 05/12 was paid for so we could get in our room upon arrival. We ran the door bell several times and waited for 5+ minutes outside only to gain access because others were leaving. Then, when inside, the man on duty stayed seated, told us we couldn’t check in till the afternoon. Had to persuade him to look in the computer to confirm our reservation and check us in. Simply put, he was very lazy and unfriendly. If you have a doorbell and someone rings it, why is it not priority to answer. Why would he just sit there and not answer the door? There were homeless people relieving themselves while we waited. Two women, outside alone has the potential to be dangerous. Please speak with him and confirm expectations to answer the door. Especially when clients notify personnel twice at what time they are arriving and the room is already paid for in advance. Appreciate your time!

The staff was great with the conditions that were going on. The first day the air conditioner went out from 2:00 till around 8:pm. The second day the air conditioning and the power was out from sometime after 10 PM till 10 AM when we checked out. No elevator, no lights in the bathroom. They really do need to have some sort of back up at least for the lights and possibly electric fans in the rooms if that continues to happen.

There is a nightclub adjacent to the hotel and the noise from the DJ from 10p until after 2a made it impossible to sleep. The hotel also refused to acknowledge my Diamond Hilton status at checkout, no $15 food comp per person per day given.

Staff were very friendly. Property is in a great location. Shower could use an update!

Great location, easy access to beach and great that your stay comes with complimentary beach chairs and towels. Close to shops and plenty of restaurants. Staff is friendly and hotel provides daily housekeeping. The pool is a great option but the water was cold this did not spent too much time there. However overall we really enjoyed our stay at the Gale.

Best customer service

Was nice close to the beach. Restaurant

Pros: excellent location, good to be able to use the beach of the sister hotel, good AC Cons: tiny room, bad check-in process, small and dirty pool area, weird access route (through a restaurant)

Memorable experience!

Perfect stay

I had a special request and the team were very accommodating. Would definitely stay here next time

Extremely disappointed with the entirety of the stay. We arrived and the front desk weren’t welcoming and barely acknowledged us while checking us in. Thrust a card machine in front of us without explaining why (security deposit it turns out) and then were generally exceptionally slow, uninterested and in my opinion that’s rude. The rooftop pool, which was one of the reasons we booked, was closed and we weren’t told in advance or on arrival, much to my dismay when I went up to enjoy it. The gym has a MAX capacity of 2 people(!) and the peloton bike which was a big advertising point in photos didn’t work. We were woken up on both mornings at 6am by alarms in rooms that weren’t occupied, while you could hear the ice machine and doors slamming on all floors. All in all and given the cost, this is probably the worst hotel I’ve stayed in for a long time

The property was cute but the rooms were small and limited. There was no desk and not even a chair in the room. Only a bed. The closet was a half closet only - no place to hang longer clothes.

Best experience with the heated rooftop pool. Not so good experience with the small room size and lack of any chair for reading, or even changing clothes

Hotel was very conveniently located - service was great but room was a bit small

Stay away! The room was very badly built and maintained: the curtain couldn’t close so we had the street lamp straight in our faces when trying to sleep, bathroom door didn’t fully slide, shower in the open in front of the entry door, mini fridge inaccessible and making noise and above all loud techno music from a club close by resonating in the whole room from 10.00pm to 2.30 am! We only slept out of exhaustion