Hilton Garden Inn Westchester Dobbs Ferry

Very clean!

I had stayed here for 9 days prior and left a positive review then I checked in on a different day and what a difference. Checked in 1st room was unmade with urine still in the toilet. Front desk gave us another room, 2nd room has someone's shoe and beard hair (hopefully not any other type of hair) in the sink. 3rd room finally was clean. Also we were stopped by woman and her daughter in the lobby who warned us that she and her daughter were almost trafficked here. Called corporate and they made a case number could not get in touch with the front desk when they tried to call several times. Called Expedia who also could not reach anyone at the hotel.

Na

Not the hotels fault, We were really tired and easily confused on directions. We parked in the employee area and were unable to enter the hotel. Finally, found our entrance and checkin. Check in went well.

The hotel offers ample parking, with convenient access to the property. Its location is highly accessible, and the overall ambiance exudes an elegant, upscale charm.

The hotel was very clean and extremely quiet. The staff was very friendly and helpful but Milady at the front desk went above and beyond for us during our stay. We had to keep extending our stay and booked each extension through Expedia (which was way cheaper than direct) and she made sure we kept our same room. She was excellent

great place for a quick weekend in ny

This is my go-to hotel when I’m in the area. I just wish there was better central lighting in the room. Lots of little lights!

Amazing staff and amenities

Recommend

The location for convenience is excellent and access to building very good. The construction and pool not working weren’t great. There was no food available and reception was not very knowledgeable or helpful.

Great location

It was good

This was a horrible experience. I booked on hotels.com. When I arrived at the hotel at 5pm I was told the room wasn’t ready yet. Then I was told they did not have a room for me. I went on the app and showed that it still said they had two more rooms available. They said those rooms were out of service and I needed to contact hotels.com for my refund. Still waiting to hear back on that. Overall it was a horrible experience that made me late for my appointment.

Aging hotel with unengaged staff and mediocre cleaning standards

Overall my stay was very good. Beds were comfortable. Could use more overhead lighting in the room and bathroom.

Love it

Great staff. Hard to get to

Bad customer service

Hidden parking fees that were not disclosed until check out