Hilton Grand Vacations Club Chicago Magnificent Mile

63 for parking

Terrible experience!! Went to check in at 9pm room wasnt assigned still. Very nice front desk person helped (manny) to try and call supervisor be use the system was saying they did t ha e a room for me. Then manager somehow left me up on their computer screen and walked away so the front desk could t gove me the room they found to assign. They assigned me the wrong room type even though I paid ahead on expedia for a premium 1 bedroom corner. It get’s worse, got into my suite finally and the garbage can was fulll!!! These are house keepimg basics and there is supposed to be a second check once housekeeping is done. Clearly that didnt happen. We had a pullout bed in living room but no bedding was left. When we called for bedding andnpillows they said they ran out of pillows because they are fully booked. To continue the disaster, the lamps in bedroom werent working, the thermostat keep raising the temp to above 73 even though we lowered it to 68 numerous times. The pillows we dis have in bedroom were paler thin. You lay down and you might as well have a rolled up sheet underneath. Only great things here is location. When called concierge multiole times they either dont pick up, give you attitude when there is something wrong and then say they are sending someone and no one shows. Im an OWNER and will never stay here again. If all you care about is location then its great

Very quiet, clean room,’lots of space

Blackout shades were broken. The pillows were godawful. The ac does what it wants. But they were able to get it below 68, for me which was nice

Great service. Clean and spacious rooms.

Was great! Great staff! Great location! Roomy and clean!

Very clean! Convenient location to the Mile and Navy Pier.

I enjoyed everything

Very centralized and close to stores.

Very close to everything.

Room was dirty. Not vacuumed. Couch was very dirty and stunk like body odor and ass. We booked the room for 3 people but there were only pillows for 2. The hotel ran out of pillows. The employees at the front counter really didn't seem to care one way or the other. We were told by the front desk that our room would not be cleaned because the package we bought through Expedia. A nice cleaning lady finally gave us some clean towels after 2 days. We came to Chicago for the Bears game and it was great. We won't be staying at this hotel in the future

Great property and awesome staff!

Our stay was excellent. The front desk, the breakfast, and the bartender, Jose, fantastic. He recommended the best place to see Chicago. The only thing I didn't like was the little effort of housekeeping. The rest was fantastic

Stayed here with my husband on our wedding night. The room was perfect. Nice, clean, and spacious. Staff was friendly. Would definitely stay here again.

It was amazing! I would definitely stay here again.

Nice quite clean hotel will book again

Rooms were very nice, comfortable beds and the best pillows ever. Nice view from room and hallway Overall great experience

Great size suite - room/space felt more like an apartment and less like a hotel. Gym was fine. Great walkability to Whole Foods and city sights. Have experienced more kid friendly activities in this chain in other cities though we didn’t need them.

Fast check in and check out friendly staff

Great place to stay!!