Holiday Inn & Suites DALLAS-ADDISON by IHG, an IHG Hotel

Good location. Convenient to restaurants and entertainment. Clean property and good sized room. No complaints.

Hotel was ok

Clean, efficient staff.

Na

Good property and very good breakfast

The property advertises a bar and restaurant, which is why we chose this hotel, but it had neither

Place was fun

We checked in around 9 pm. Our shower had bugs in it, the shower pressure was awful, the air quit working mid night. The overall hotel was musty and had an overwhelming smell of paint fumes on the second floor. We definitely won't be back.

Great all around

Very Nice Stay!!!

Unfortunately elevator was out. They did call to inform me but I was already on the road and couldn't make other plans. It was good they gave me a complimentary breakfast.

Elevators were broken and we were told they were expecting it to be fixed the next day. That wasn't true. They didn't seem interested at all in fixing anything.

Peaceful

Tub did not drain. Room was clean but outdated, especially the carpet. The TV was horrible, only local channels and I couldnt even access my apps. The elevator went down during my stay making my check out more difficult then i would have liked.

Easy check in and the room was great. But all ice machines were broken, water fountains weren't turned on, and none of the machines in the gym worked.

Staff was great but my room was a bit dirty!!!

It was nice only thing I didn’t like is you have to pay for breakfast should be complementary but its ok other then that it was close to everything food things to do for the kids night life was close as well

My room smelled and I was not able to check in on time due to my rooms not being ready.

Easy check in clean room overall great stay

This is BY FAR the worst hotel experience that I’ve ever had. Let me first start by saying that I’m a frequent traveler, have stayed in 4 different IHG hotels in 4 different states this last month & this does NOT meet the standard of an IHG facility. The staff was disorganized, didn’t know how to check me in, I was locked out of my room the second day of my stay because they wrote my card number down wrong on a piece of paper & didn’t charge the card. I got called down 2-3 different times because they kept making “mistakes” with my reservation. When I arrived, multiple things were broken and DIRTY. Hair all in my bed, BBQ sauce or sone type of sticky brown sauce on counters and curtains, sofa bed was broken and disfunctional, ironing board broken, 2 light switches didn’t work, bathroom counter had some sticky substances on it. I called multiple time for room service, “phones were down” according to lady I spoke with the next morning. I took pictures & requested new sheets since ours were obviously from the last visitor, we were told by 4 different people that they would come and replace them. Friday - Monday they never touched them!!! We got back and the counters were still dirty, same sheets, nothing replaced or fixed, we had to get extra towels from the front desk and clean ourselves. Sad part?? As much as we complained & informed them of what was going on, all they kept saying was “we understand ma’am, we’ll fix it” and NEVER DID A THING. 0/5 stars if I could!!