Holiday Inn Express & Suites WEST CHESTER by IHG, an IHG Hotel

Breakfast had lots of options

This hotel was very nice and clean

It was a great stay.

Very nice clean and bright room!

A great value for the price. Easy check-in out. Place was in good condition

Pretty good overall

met our needs for a quick overnight visit

This hotel has terrible customer service and canceled my stay last minute, leaving me without a place

Great stay

Good location. Clean. Friendly staff.

I really enjoyed the hotels convenient location and surrounding natural beauty.

I went to check in a little early and said there were no rooms available. It wasn't a problem, I waited and sat down. Only to see two new customers go to check-in counter and be checked in! I went into the elevator and the floor was soaked with coffee, and all they way through the lobby. The lobby area floor looked like it hadnt been washed and had food stuck to the tile. The room carpet was not cleaned. Overall stay was very unsatifactory.

This property was clean, spacious and quiet. It was easy to find parking and staff was responsive to our needs!

Great location. Friendly staff. Nice!

Clean

Everything was very good.

It was clean

Everything went smoothly and the pool was relaxing! The staff was polite and eagerly helped us. I will definitely recommend this place!

Very comfortable in a spot convenient to US202 restaurants, stores, etc. Will stay here again!

Our stay at the Holiday Inn Express in West Chester was really great! All the front desk staff members were personable, helpful, and knowledgeable. Our room was clean and was serviced promptly and thoroughly. We had all the conveniences we needed...plenty of hooks, storage, and luggage spots...and the bathroom was well-apportioned with shampoo, conditioner, hand soap, body soap, body lotion, and plenty of linens. Our room was on the 3rd floor right next to the elevator which concerned us, but we heard absolutely NO NOISE from it at all. :) Breakfast was delicious; the coffee was great; we loved the pancake machine. The only suggestion, and the only reason for 4 not 5 stars, is to provide pillows of varying support. We had 4 large bed pillows, but they were all very very soft and did not provide enough support for me, a side-sleeper. Since there are 4 pillows, it would be great for some to be soft and some to be firmer.