Holiday Inn Express & Suites WILMINGTON-UNIVERSITY CTR by IHG, an IHG Hotel

Nice clean hotel. The only thing about the room we stayed in was that there was no closet to hang clothes. But everything was clean and guest service was great

Flight delayed ended up spending night in airport. Wont refund or credit me.

I was doubled booked and tried to cancel one of the reservations immediately. I went to the property and spoke with Regina (front desk clerk) she was unwilling to contact a manager or cancel one of the reservations. She told me that only Hotels.com could cancel the reservation and there was nothing at all that she could possibly do to help. Regina was very rude on the two occasions I spoke with her.

Arrived to find that the room we reserved was not available. We were “upgraded” to a suite with a king bed and sleeper sofa. Having to sleep on a sleeper sofa is NOT an upgrade, in my opinion. There was no bedding available in the room for the sleeper sofa and had to wait about 45 minutes for bedding to be delivered and to make the bed myself. Also arrived to find pool not usable. The pool was one of the main reasons for choosing this hotel. That said, the woman checking us in was apologetic and very polite and helpful. She offered us some options for the next night’s accommodations and made sure we had everything we needed once settled in the room. Due to her attention to our needs, I would go back to this hotel.

Bathroom and towels not clean upon arrival. Next day housekeeping didn’t give any hand towels or washcloths. Couldn’t reach front desk. Need to improve Housekeeping.

Excellent service, very good attention, good location and above all very comfortable and clean.

One night was fine

We reserved this hotel specifically for the amenities of an outdoor pool and fitness space. I have been here for 5 days (4 nights) and the pool has been closed the entire time. This was not mentioned on the website when booking. Likewise the fitness center had three machines, one not functioning at all, and dismal set of weights where half or more were missing. I shared my displeasure with three different staff and none seemed to care. I came here for my son's college orientation and will be visiting often. I assure you I won't stay here again and I'll tell other parents the same. Truly a disappointment for the Holiday Inn chain...

Front office nice and beds were super comfortable.

The staff was friendly; the beds were comfy. There were renovations happening during my stay, so there were a lot of people in the building that weren't staff or guests.

Good front desk

Overall clean

Room full of mold and management won't return my call.

Beautiful!

Mr. Stephan was just great checking us in and throughout our stay ! When we got tour room 122 it didn't have any Kleenex in it so i asked a person a Maintenance Person and he gladly got me some. The bathroom Tub had rust spots on it and the shower head was nasty but my Girlfriend had to clean it before we showered ! The clothes rod where the closet was and the shelf above it were dirty and had not been dusted it appeared for awhile ! The Ice Bucket had something in the bottom and Mr. Stephen had to hand wash it and give me some liners for it.None in the room. A HK worker came to clean the room & we weren't ready so I asked her to come back in about 20-25 minutes & be sure to put on clean linen.We left for the Wedding and returned at 5:30 and the room had not been cleaned at all.I went to see Mr. Stephen again and he apoligized and said HK was gone for the day ! He gave us some sheets & we had to change it ourselves. Not what we had planned ! This is totally unacceptable for a hotel stay and some price adjustments should be in place for all of my Service Troubles from House Keeping.

The pool was not open at all while we was there. I would like to get some of my money back for that reason. I booked there for the pool and was not even allowed to swim.

Clean, family friendly. High quality linens, pristine bathroom. Perfect rest after long travel weekend. Giant high quality TV in room. Front desk even offers toothpaste or razors as airport teavelers might not have packed these. Only suggestion is a stool because the cozy bed is on a high platform. It was a little difficult for this elder, short stature lady to jump up.

Stay was as expected. 2 star.

This was the cleanest hotel I have stayed in and the breakfast was delicious!

It was a short stay. But one of the cleanest Hotels I’ve stayed in