Holiday Inn PORTLAND-BY THE BAY by IHG, an IHG Hotel

We checked in a few minutes early which was great. There’s two parking garages, one is located under the hotel which has such tight parking and the other is a garage next door with access to the hotel. That was a better option and completely safe. The key card for the garage was annoying, having to swipe 3 times for it to open. They have a free coffee station in the lobby which is convenient considering no free breakfast. Our room was located on the 5th floor. It was very spacious. But our door, you have to literally slam it shut because it doesn’t close by itself which was weird. Our bathroom had hair in the bathtub, buttons on the floor from somebody’s clothing and there was no bags in the trash cans. Also the elevators, you use your key to move floors which was great. But half the time it wasn’t working and we had to switch elevators. Multiple other guests we spoke to said the same. The beds were comfortable and the room was cozy. The area itself is walkable with a lot to do. That is why we chose this hotel so it was convenient for that. I hope they fix the little issues so others don’t have a similar experience. Richard checked us out and he was wonderful, very friendly. The others were whatever, they don’t greet you when you walk through the door or crack a smile nor do the ladies who clean the room.

Great staff, amenities, parking, available breakfast, clean rooms, perfect location to downtown!

Nice view of the water and It was within walking distance to Old Port.

Great front desk staff and comfortable room

Friendly staff, beautiful room, service was wonderful. Really great location. Cannot wait to go back!!

Great location and nice staff. Def would stay here again in the future.

Had a very positive experience staying here for 3 days! Hotel is very close to the State Theater & the Portland Art Museum. Also lots of good restaurants around the block. Staff was very nice and friendly!!! Breakfast was divine :-) There is construction going on but it did not bother us. I thought they were very quiet when we were there.

Easy check-in and convenient location.

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Nice stay. Extra security of key card elevators

We came to check in at 4pm not 3pm and was told our room was not ready This was the first time a room was not ready after check in time for us. I asked for any room with two queens she then preceded to tell us it was ready shortly after? The room was nice and so was the rep at the front desk

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Great place and good location close to the old town

we booked the room because we wanted to stay where there was a nice indoor pool so we could relax and decompress as we had family in the hospital. There’s a sign at the pool. It says heated to 80°. The room was freezing cold. The pool is cold, and the staff basically told us that we were in Maine. We’re from Maine. The restaurant staff was horrible. There was no one in there and our food was cold when it came out and the bartender was constantly on her phone and we could hear her conversation always a cold at our room is right next to the elevator. Upon speaking to the manager the next morning, she was very accommodating and helpful and turned our trip around by giving us a night for free to stay, moved us away from the elevator. She listened to our concerns and made it a point to take care of those issues. It was deeply appreciated. If it hadn’t been for her, I would’ve given the hotel, a two star rating. But because of Shawna I gave the hotel another two stars.

Always come here when staying in Portland. Always convenient and always a good stay.

Clean, quiet, and close to the State Theatre

Lovely staff, very clean, highly recommend.

Check in and out was great- same super friendly and informative clerk both times. Clean, comfy room with a great view. Super cheap and convienient parking. Only complaint was the room next to ours was an adjoining room and was occupied by an incredibly loud, obnoxious bridal party or something similar- not the hotels' fault and we didn't want to be "those people" who called and complained- but it was a little much. I would still go back though.

Good location for the price, especially mid-week.

Great price and great staff!