Independent (SPHC) PULSE PNT STES AT FORT SAM HOU by IHG, an IHG Hotel

It was dirty and smelly. They lied about having a continental breakfast. That was one of the reasons why we booked. The pool was disgusting. When on vacation we always book if they have a continental breakfast, it’s convenient and saves us a little bit of money and time. The room was horrible. We will never book again.

Poop was in my hotel room and when asked the manager about it she said the cleaner had a family emergency I was so upset and am still being charged for it

Not the same room as we booked online. Not considering the peoples stay by letting us know it was under construction without any breakfast in the morning.

No room service for 3 (!!!) nights stay. I requested twice with no success.

It was an OK stay. Economical, hot water and good bed...thats all we needed.

Hallways smelled horrible and dirty. Room was spacious but it was not clean at all. Bring your own toiletries as the ones provided are pretty useless. Also, they have a full kitchen, with stove and a full size fridge but nothing to go with it. No cutlery, plates, cups or anything to cook with. The TV had no remote and the front desk did not have any extras. Room was missing light bulbs and it was very dark. This room should have been at most $60 per night and not $115. They had no breakfast as they're under renovation. Would NOT stay here again. Any review rating this place over a 5 is a fake review. Only good thing I have to say about this place other than the room size was that the front desk staff was nice, otherwise, stay away.

Not what expedia promoted! No breakfast. Not as nice as it says.

The lady we checked in with on the first night was wonderful. My reservation was not showing up on their side and she was able to make it right and only charge us the deal we found online. The gentleman the next day was also very respectful but the lady on the third day was not the nicest. She kept acting like we didn’t have a room and asking us our room number which I understand to a point but we had already stayed two nights so there was no reason for it along with the attitude. I think we were just more taken aback because the services before were excellent. The room was clean and nicely set up but the toilet was clogged when we arrived and the bathroom faucet felt like it would fall off at any moment. The pool was well kept and the lobby areas were clean. Breakfast was not impressive but was in fact available. This is somewhere I would stay again if I needed to be in the area. It was child friendly and felt mostly secure.

Rooms were musky and furniture was old, comfy beds and AMAZING Staff.

Nesesitan mas variedad en el almuerzo,mas shampoo y acondicionador en el baño,el baño no contaba con secador para el cabello. Personal atento y muy amable

Okay place to stay. Rooms didn’t look like shown in pictures

I was okay!!!

The room didn’t look like in the pictures in person.

The price tell you all. It is okay stay. Is an old building the carpet smells humid. The room are spacious

amazing stay

When I checked in the woman was FaceTiming and ignored me for a couple minutes, bad service but not a deal breaker. The room was SO dirty. One bed was missing sheets and I tried calling the front desk. No answer. Walk down and girl is still FaceTiming and ignoring the phone. I ask for sheets because we didn’t have them and then she starts questioning me and almost giving me a hard time for asking for some? TERRIBLE service. The photos are NOTHING like the property. It is dark, dingy, dirty, and now welcoming. Will never stay here again.

Not comen

The room we were given was dirty. The bathtub was so dirty we were unable to take a shower. We had to sleep with the curtains open with a bright security light in our faces because we couldn’t close the curtains. It served its purpose for one nights sleep. But the pictures are deceiving. For what I paid for I expected a clean room and working curtains.

Wonder night staff

The hotel itself was ok. We were on the third floor and our AC was terrible. It never got below 75 degrees. We let the front staff know in the middle of the night when we could not sleep, and they offered a room change, but our children had just fallen asleep, so they offered us two fans for the room, which helped enough to rest. The front desk lady was extremely kind and helpful, and she even called me after our stay for refund me some of my money for our AC troubles. There were people with LOUD music at the pool all night our first night, so if the pool had hours, they were not enforced. Also, the second night there was a 60th birthday party being held in the breakfast room, which led to loud music that night as well.