La Quinta Inn & Suites by Wyndham Lackawanna

Dirty

The property was not well maintained, many things were broken, I had to ask for a hair dryer and although the housekeeping staff was very nice, I saw how they struggled to find one for many rooms were missing the hair dryers. Beds were comfortable. Carpets were dirty and burned in some spots. Bathrooms were dirty. Breakfast was good.

The desk host - Dillon - was fabulous. My remote did not work - despite his valiant efforts of exchanging - and calling management nothing worked. Had to change on TV - very annoying. No compensation - but a bottle of water. I was late at breakfast. He offered to make me something. He was very attentive and working alone. I wish you could turn the bathroom light on without the fan turning on. The bathroom was clean but smelled moldy- I thought it might be the shower curtain. The bed very comfortable and I like that there was a refrigerator in the room. Overall a good stay - just ANNOYING about the tv

It looks nice from the outside but that’s about it. It was dirty with broken tile near the side entrance. The bathroom sink was not connected to the counter top, the tub was dirty, baseboard was missing near the bed and the carpet had stains on it. I’ve stayed in LaQuinta on several occasions. This felt more like a cheap motel that charges too much.

I stayed two nights on separate days of the week as an in-between of a road trip. I specifically booked the hotel room because it said it slept five. The room only included two beds and the bathroom faucet was unattached, though it did work. When I asked the front desk how the room slept five, she apologized and offered a roll away at no charge. I explained that I would be back in a few days and she said she would make a note for that stay for the same condition. Upon return, there was no note, so I explained the situation to the new staff who initially agreed. In this room, the toilet didn't work and had to be flushed manually. Later in the evening, after giving us a roll away, the staff said he checked in with the previous staff who said I lied about getting the roll away for free and that she, instead, forgot to charge me the first night. I reiterated the story, but he said he would have to charge me for the roll away. I decided not to argue and just not return to this hotel. When I got back from my trip, I realized that he also charged me the roll away for the first night without my permission. Horrible experience here. Would never stay in a La Quinta again.

Needs updated and daytime staff rude to Expedia user

The beds had no top sheet, only a blanket half the lights did not work half the sockets did not work to charge electronics TV did not work until last morning Two of three ice machines were out of order No extra roll of toilet paper, had to go to front desk to get one at 5:00am the ceiling started to leak They helped by given my husband a bucket! No maintenance and they basically said too bad no refund because you booked through hotels.com so talk to them Spoke with several other guests who all said there were issues with no light bulbs and the remote When they requested light bulbs they were told there were none and when they requested the staff get bulbs from an unused room the staff said they could not do that!

Easy to check in!

The room was clean but there are several things that could be updated. It is a nice property thoughz

Check in was easy, but room fell short of expectations. No towels, missing sheet, dirty chair. The indoor pool was cold and looked dirty. The hotel texted me to ask if I needed anything, and I replied requesting the missing items but nothing came of it. I expressed my concerns with the front desk and she said she would make a note for the management: nothing came of that.

Poor water pressure. Wifi was very slow - had to hotspot my phone (Wifi was less than 100 kb/sec (yes kilobyte) when I tested it using the internet speed test).

The 3 star on comfort was the bed was a little too firm, but otherwise everything was fine

Great service

It was neat & clean

Absolutely awful. If zero stars were an option I would do that. When we first arrived we were told our room wasn’t ready yet and to come back at a certain time, we came back at that time and then upon checking in we received an eye roll and told well luckily we have one room ready. Then our key stopped working the very next day and when I went to the front to get a new one we were told “aren’t you checking out today anyways?” Which we were not, we were 1 night into a 3 night stay. Then the WiFi was so awful it was unusable and after waiting for 20 minutes at the front desk for someone I was told there was nothing wrong with the WiFi and no one had ever had any problems with it and the employee himself in fact watches Netflix in the back all the time! No wonder I had to wait for 20 minutes to get helped! We had 5 people and when we asked for wash clothes we were given 2 and told there were no more. So in an entire hotel you only have 2 clean washclothes? Guess your laundry person also watches Netflix all the time. The breakfast attendant was MIA for most of breakfast time and we had to ask the front desk person for more milk after waiting for 30 minutes. The breakfast attendant then popped up out of nowhere and sat down eating and talking to some other employee for the remainder of breakfast. Avoid this hotel at all costs. If somewhere else costs a few more dollars a night I assure you it is worth the extra expense to avoid this joke of an establishment.

I stay was ok. Comfortable bed. Hotel has some signs of wear and tear. Biggest issue was in the morning. I went down to the lobby for coffee at 5:30 as I had early meetings to get to. Staff was very rude. They told me multiple times that breakfast wasnt open. I explained that i was getting coffee and not eating. They continued to insist that breakfast wasnt' open. I wasn't sure why they were being so rude as i explained a couple times that i was only getting coffee. They didn't stop me from getting coffee but continued to repeat that breakfast wasnt open. Maybe they didn't want me in the lobby area? I couldn't tell why they were so rude. I assumed they had a rough overnight shift or something. Not a fun way to start the day honestly.

Comfortable, good, clean rooms.

There was a craxk pipe under my chair

Hard to see the sign to get onto the property - sign should be elevated. However, the outside, lawn is well kept. When the entrance door opened. I thought oh my, what have I gotten myself into. The lobby was not kept (dirty). I got there after 4pm. The sofa in the lounge had soil on it - The elevator was fitly beyond reason and stayed this way for the duration of time I was there. Went for breakfast the following morning - tables weren't clean, coffee spilled was on the floor, I took a few napkins to wipe the area a bit - only apple serve as fruits. Attendants at desk and cleaning staff was pleasant.

To us bad Service