Motel 6 Laurel, DC - Washington Northeast

Exceeded expectations

La cama son muy vieja se sienten los esprines en la espalda, la ropa de cama quemada con agujeros de cigarrillos y la habilacion solo tenia las camas y un televisor, no microhonda se ve muy difente a lo que enseñan en las fotos.

My husband & I were visiting our granddaughter

The rooms was very clean, and service was fine. A non-smoking room was speciically requested. It smelled of cugarette smoke very badly, and worsened periidically in the middle of the night. Because of early check-in, no other rooms were available at that time, and early morning departures/late arrival times didn't favor a complaint to the office. I am confident thr front desk would have provided an alternative room if asked.

It's was ok, nothing special but was good for a place to eat and sleep.

I was greeted with a roach in the bathroom

Roaches in some rooms

During my recent stay, I encountered several service issues, culminating in an unacceptable interaction with the front desk staff. Upon my late arrival, the Wi-Fi information was not provided with my keycard (not a big issue). Due to my fatigue at the time, I did not immediately pursue obtaining it. Concurrently, I inquired about a late checkout and was instructed to follow up with the front desk the next morning. The following morning, I contacted the front desk to request a late checkout, explaining it was necessary due to my schedule. The male staff member I spoke with flatly denied the request, stating late checkouts were not offered. When I politely inquired about the reason for this policy, noting its availability at most other hotels, his response was highly inappropriate and unprofessional. He reiterated the 11:00 AM checkout time, mentioned a 30-minute grace period, and then threatened to call the police if I had not vacated the room by that time. He explicitly said, "I don't think you want that to happen." I must emphasize that I was not arguing, nor did I express any intention of refusing to leave. I was simply asking for clarification on the hotel's policy. Threatening a guest with police involvement under these circumstances is completely unwarranted, unprofessional, and created a hostile atmosphere. This level of customer service is unacceptable.

Nice 👍🙂

Close to major shopping outlet.

Requires a deposit that isn't advertised until check in. Then you have to wait 8 days for that money back. Horrible policy. Should be advertised before booking.

The team member said something about a $50 when I got there Let me remind you I come to this hotel a lot so I’ve never heard of this $50 deposit, but I was told that it’s new I paid a deposit in a week later checking my account in the deposit wasn’t pending. It was actually posted so they never gave me my deposit back, but I know I didn’t do anything to get charged for it so yeah….

Worse

I liked it very much because they were very quick with checking me in no gave me no issues and I would definitely book a room there again

Easy check in easy parking

They charge me extra $10 early check-in. I already on time between 11-3. Also, $50 security deposit

Convenience

They’ve always done right by me. Was homeless for a bit so was there regularly for a few months. They started adding a $50 deposit to the final total on checkin which is a huge inconvenience for anyone who doesn’t have a sum of funds to pay it right then and there( if I only had the money to pay for 2 days then add 1 on the final day I have to be short of $100 for a whole week; so rather than being at $120 for a few days it’s $220

Easy check-in, clean room and great price. Disappointed that the hotel does provide a fridge, microwave, hangers or shampoo/conditioner. And the sink stopper was broken and stuck in a nearly closed position, making the water drain very slowly.

Condition of property