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The Capitol Hotel
Hotels
6.4
/10
Pleasant
970 reviews
What Guests Say About Their Stay
SUNDIATA
10.0
/ 10
Property in state of disrepair. Only one elevator working. Breakfast and fitness outsourced to neighboring Quality Inn hotel.
Daniel
10.0
/ 10
Check-In staff were all excellent; very friendly and personable. Lobby area was clean and presentable. My room was very clean and comfortable. Housekeeping was attentive and friendly. My only negative was the condition of the elevator. It functions, but could use a refresh. I was somewhat disappointed that the continental breakfast was moved to the neighboring hotel. The other time I stayed here the breakfast was in this hotel and it was much nicer than next door. Not a big deal. I really like the location as I can walk to restaurants downtown. I would recommend this hotel to friends (but I would warn them about the elevator lol).
Sharon L
10.0
/ 10
Hotel is dated and being worked on. The staff is amazing, Ms. Lawade is one of those people that not only took care of a mix up in reservation but made sure everything was good with our stay. She deserves 5 stars! The room was quiet very clean and the bed was comfortable. Enjoy your stay here.
In the Area
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1000 Washington St E, Kanawha County, West Virginia, United States, 25301
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in The Capitol Hotel
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What's around The Capitol Hotel
1000 Washington St E, Kanawha County, West Virginia, United States, 25301
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Discover More About The Capitol Hotel
Location
The Capitol Hotel is located in area / city Kanawha County.
About The Capitol Hotel
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
The Capitol Hotel is the ideal choice for you who are looking for a comfortable yet affordable accommodation.
All facilities in The Capitol Hotel
Others
Public Facilities
- Others
- Smoke-free area
- Safety deposit box
- Elevator
General
- Banquet
- Parking
Hotel Services
- Luggage storage
- 24-hour Receptionist
Food and Drinks
- Breakfast
Things to Do
- Outdoor pool
Connectivity
- Free WiFi
Business Facilities
- Business center
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in The Capitol Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
- Rollaway bed fee: USD 15.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100 per stay (for stays between 31 December - 01 January)
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a smoke detector
- Masks are required at the property for guests without COVID-19 vaccination
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Capitol Hotel | 136 |
Number of floors in The Capitol Hotel | 9 |
Another facilities in The Capitol Hotel | Others, Smoke-free area, Safety deposit box, Banquet, Parking |
Frequently asked question in The Capitol Hotel
What are available facilities at The Capitol Hotel?
There are top facilites at The Capitol Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Capitol Hotel?
The standard check-in time at The Capitol Hotel is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does The Capitol Hotel provide breakfast?
Yes, The Capitol Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Capitol Hotel?
The Capitol Hotel is a 2.5-star hotel.
How many floors does The Capitol Hotel have?
The Capitol Hotel has 9 floors.
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More Reviews from Other Guests in The Capitol Hotel
Overall Ratings & Reviews The Capitol Hotel
Other sources (970)
6.4
Pleasant
From 970 reviews
Cleanliness
6.6
Room Comfort
7.2
Location
6.0
Service and Facilites
7.4
Sort by
Most Relevant
Preferences
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Traveler Reviews The Capitol Hotel
Number of reviews per page
20
40
Top reviews
Tammy
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We didn’t get to stay at the hotel. Upon arrival there was a note on the door that the hotel was closed and to go next door. No notice from Expedia or the hotel in advance. You have to know a few days before you just close a hotel for renovations!! We did end up staying next door. Quality Inn. Took about 45 minutes to get checked in. She could find where I paid on Expedia. She was helpful and apologized. Room was newly remodeled and very nice. Reviews of this hotel was why we didn’t book Quailty Inn to begin with Because they were terrible. I would stay here again. Apparently both hotels are owned by same company and were finishing remodel on Charleston Tower. Disappointed that we were not notified in advance.
Read More
John
4.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
The hotel was shut down for renovations. They did not answer phone (it rang out) or forward calls to the hotel next door where one of the two rooms we reserved had been transferred. Very poor processing. The stay at the Quality Inn next door was good once they gave us the 2nd room.
Edward
Leisure with Partner
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Arrived at the Charleston Tower hotel to find it completely empty. A sign on the door said the hotel was shut down for renovations and that our reservation would be honored next door at the Quality Inn. We received no prior email, call, or text from either the hotel or Expedia informing us about the situation!!! The staff at Quality Inn were friendly and efficient but the parking lot was unsecured and adjacent to a homeless mission. When leaving the next morning, there were numerous homeless people in the area as well as a few that had set up temporary overnight shelter in the parking lot of the hotel!!! It was not like this the previous afternoon when we were checking in. We didn’t have any problems but this issue certainly needed to be mentioned. On top of that, there were never any cars or workers present at the Charleston Tower hotel which leads me to believe that there are no renovations taking place either!
Read More
Tyler
Friends and Family
6.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Our room was fine and had easy access to downtown Charleston. I wasn't impressed with the condition of the hotel, particularly the elevators. The slot next to the working controls is boarded up and the working elevators are in need of cleaning. Continental breakfast was in the hotel next door.
While we were there it was almost constant hangout / drug usage across the street (at least it wasn't in the hotel parking lot) and as we were leaving a girlfriend/boyfriend dispute from someone who had stayed at the hotel got loud with plenty of shouting. It didn't seem that out of character for the clientele.
Read More
SUNDIATA
Business and Leisure
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Property in state of disrepair. Only one elevator working. Breakfast and fitness outsourced to neighboring Quality Inn hotel.
robert
2.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
First of all they changed their name to best western so we spent an extra half hour trying to find the place. The reception, room and halls we updated beautifully. But the one elevator that worked for 8 floors was very dangerous and had not been inspected since January 2024. There was an ice machine on every floor, only 2 worked. Breakfast was in the motel next door. The neiborhood was scary and they overcharged us by over $50
Read More
Christopher
Business
8.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Comfortable and convenient to airport
Dennis
8.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
The room is as clear as the picture. The neighborhood has been passed by and the hotel and parking lot are run down. The people were nice and friendly. The wifi does work well.
James
Business
6.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
With this hotel, you get what you pay for. It is an older hotel, so there are some expected shortcomings. They are in the process of renovating but there is a long way to go before it is completed.
Pros: price, location, updated and clean rooms, friendly staff, free parking, free wifi.
Cons: outside is in very poor condition, only one working elevator and it working is a stretch, hallways are hot and humid, housekeeping left bags of trash and dirty sheets from multiple rooms in the hallway overnight, their website says free breakfast but there was none and we was told to go to the hotel next door for breakfast.
Not a terrible stay for the price but be aware of why the price is cheap.
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Sucora
Friends and Family
6.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
The hotel was nice the pool and gym was closed and we had to switch rooms due to a bug problem other than that the staff was nice and funny and it was quite comforting
Irene
Friends and Family
4.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Carpet was stained toilet was stained halls smelled like an old dusty house. You can smell weed everywhere. Prostitutes all around
Brittney
Business
8.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Found an open package of men’s hair treatment under the bench in the room. Homeless people fighting in the parking lot. Altogether, the hotel was pretty clean though, staff was really nice, and it was very close to downtown
Toni
Leisure Family
2.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
I arrived at the hotel at 7:00pm after driving all afternoon. There was a lobby full of people. The rooms were not ready. (check in was supposed to be at 3 PM.) I waited almost 2 hours in the lobby for my room and then when I finally was able to get a room, it was not the king-size bed that I had reserved. It was two doubles. Also, the breakfast area, where the continental breakfast is, still had not been cleaned from the morning. There was food still in the trays!! (and by this time it is 9:00 at night!) The waffle irons were covered in batter stuff all over the counters tables were not wiped.
Read More
Matthew
8.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
The only thing that upset.me was the fact that i had to pay $100 deposit that i wasnt aware of. It was never mentioned by the ad or by hotels.com. i wouldnt have stayed there!!
Anand
Leisure
8.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
alright. I was there myself as a transit person. It was ok. Staff were friendly and helpful.
Daniel
Business and Leisure
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Check-In staff were all excellent; very friendly and personable. Lobby area was clean and presentable. My room was very clean and comfortable. Housekeeping was attentive and friendly. My only negative was the condition of the elevator. It functions, but could use a refresh. I was somewhat disappointed that the continental breakfast was moved to the neighboring hotel. The other time I stayed here the breakfast was in this hotel and it was much nicer than next door. Not a big deal. I really like the location as I can walk to restaurants downtown. I would recommend this hotel to friends (but I would warn them about the elevator lol).
Read More
Kenneth
4.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
The bathroom door wouldn’t close, they were renovating an elevator and the other elevator was awful. The vending machines didn’t work so we couldn’t get any drinking water. The ice machine didn’t work. The breakfast that we were supposed to have access to at the hotel next door was completely void of food an hour before it was supposed to be over. The staff seemed friendly enough, but the hotel should be closed until the renovations are complete. And on more than just the elevator.
Read More
Stefan
Business
4.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
The first room I got the fire alarm in the room was chirping and just needed a battery. I asked and she moved me to a different room. The next room, the toilet didn’t work and wouldn’t flush. The best part was the bed and it being comfortable or I was just tired and any bed would have done the job.
Serena
Leisure with Children
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
All staff were amazing
Stavan
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Good service
Number of reviews per page
20
40
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Overall Ratings & Reviews The Capitol Hotel
Other sources (970)
6.4
Pleasant
From 970 reviews
Cleanliness
6.6
Room Comfort
7.2
Location
6.0
Service and Facilites
7.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews The Capitol Hotel
Number of reviews per page
20
40
Top reviews
Tammy
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We didn’t get to stay at the hotel. Upon arrival there was a note on the door that the hotel was closed and to go next door. No notice from Expedia or the hotel in advance. You have to know a few days before you just close a hotel for renovations!! We did end up staying next door. Quality Inn. Took about 45 minutes to get checked in. She could find where I paid on Expedia. She was helpful and apologized. Room was newly remodeled and very nice. Reviews of this hotel was why we didn’t book Quailty Inn to begin with Because they were terrible. I would stay here again. Apparently both hotels are owned by same company and were finishing remodel on Charleston Tower. Disappointed that we were not notified in advance.
Read More
John
4.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
The hotel was shut down for renovations. They did not answer phone (it rang out) or forward calls to the hotel next door where one of the two rooms we reserved had been transferred. Very poor processing. The stay at the Quality Inn next door was good once they gave us the 2nd room.
Edward
Leisure with Partner
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Arrived at the Charleston Tower hotel to find it completely empty. A sign on the door said the hotel was shut down for renovations and that our reservation would be honored next door at the Quality Inn. We received no prior email, call, or text from either the hotel or Expedia informing us about the situation!!! The staff at Quality Inn were friendly and efficient but the parking lot was unsecured and adjacent to a homeless mission. When leaving the next morning, there were numerous homeless people in the area as well as a few that had set up temporary overnight shelter in the parking lot of the hotel!!! It was not like this the previous afternoon when we were checking in. We didn’t have any problems but this issue certainly needed to be mentioned. On top of that, there were never any cars or workers present at the Charleston Tower hotel which leads me to believe that there are no renovations taking place either!
Read More
Tyler
Friends and Family
6.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Our room was fine and had easy access to downtown Charleston. I wasn't impressed with the condition of the hotel, particularly the elevators. The slot next to the working controls is boarded up and the working elevators are in need of cleaning. Continental breakfast was in the hotel next door.
While we were there it was almost constant hangout / drug usage across the street (at least it wasn't in the hotel parking lot) and as we were leaving a girlfriend/boyfriend dispute from someone who had stayed at the hotel got loud with plenty of shouting. It didn't seem that out of character for the clientele.
Read More
SUNDIATA
Business and Leisure
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Property in state of disrepair. Only one elevator working. Breakfast and fitness outsourced to neighboring Quality Inn hotel.
robert
2.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
First of all they changed their name to best western so we spent an extra half hour trying to find the place. The reception, room and halls we updated beautifully. But the one elevator that worked for 8 floors was very dangerous and had not been inspected since January 2024. There was an ice machine on every floor, only 2 worked. Breakfast was in the motel next door. The neiborhood was scary and they overcharged us by over $50
Read More
Christopher
Business
8.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Comfortable and convenient to airport
Dennis
8.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
The room is as clear as the picture. The neighborhood has been passed by and the hotel and parking lot are run down. The people were nice and friendly. The wifi does work well.
James
Business
6.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
With this hotel, you get what you pay for. It is an older hotel, so there are some expected shortcomings. They are in the process of renovating but there is a long way to go before it is completed.
Pros: price, location, updated and clean rooms, friendly staff, free parking, free wifi.
Cons: outside is in very poor condition, only one working elevator and it working is a stretch, hallways are hot and humid, housekeeping left bags of trash and dirty sheets from multiple rooms in the hallway overnight, their website says free breakfast but there was none and we was told to go to the hotel next door for breakfast.
Not a terrible stay for the price but be aware of why the price is cheap.
Read More
Sucora
Friends and Family
6.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
The hotel was nice the pool and gym was closed and we had to switch rooms due to a bug problem other than that the staff was nice and funny and it was quite comforting
Irene
Friends and Family
4.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Carpet was stained toilet was stained halls smelled like an old dusty house. You can smell weed everywhere. Prostitutes all around
Brittney
Business
8.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Found an open package of men’s hair treatment under the bench in the room. Homeless people fighting in the parking lot. Altogether, the hotel was pretty clean though, staff was really nice, and it was very close to downtown
Toni
Leisure Family
2.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
I arrived at the hotel at 7:00pm after driving all afternoon. There was a lobby full of people. The rooms were not ready. (check in was supposed to be at 3 PM.) I waited almost 2 hours in the lobby for my room and then when I finally was able to get a room, it was not the king-size bed that I had reserved. It was two doubles. Also, the breakfast area, where the continental breakfast is, still had not been cleaned from the morning. There was food still in the trays!! (and by this time it is 9:00 at night!) The waffle irons were covered in batter stuff all over the counters tables were not wiped.
Read More
Matthew
8.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
The only thing that upset.me was the fact that i had to pay $100 deposit that i wasnt aware of. It was never mentioned by the ad or by hotels.com. i wouldnt have stayed there!!
Anand
Leisure
8.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
alright. I was there myself as a transit person. It was ok. Staff were friendly and helpful.
Daniel
Business and Leisure
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Check-In staff were all excellent; very friendly and personable. Lobby area was clean and presentable. My room was very clean and comfortable. Housekeeping was attentive and friendly. My only negative was the condition of the elevator. It functions, but could use a refresh. I was somewhat disappointed that the continental breakfast was moved to the neighboring hotel. The other time I stayed here the breakfast was in this hotel and it was much nicer than next door. Not a big deal. I really like the location as I can walk to restaurants downtown. I would recommend this hotel to friends (but I would warn them about the elevator lol).
Read More
Kenneth
4.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
The bathroom door wouldn’t close, they were renovating an elevator and the other elevator was awful. The vending machines didn’t work so we couldn’t get any drinking water. The ice machine didn’t work. The breakfast that we were supposed to have access to at the hotel next door was completely void of food an hour before it was supposed to be over. The staff seemed friendly enough, but the hotel should be closed until the renovations are complete. And on more than just the elevator.
Read More
Stefan
Business
4.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
The first room I got the fire alarm in the room was chirping and just needed a battery. I asked and she moved me to a different room. The next room, the toilet didn’t work and wouldn’t flush. The best part was the bed and it being comfortable or I was just tired and any bed would have done the job.
Serena
Leisure with Children
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
All staff were amazing
Stavan
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Good service
Number of reviews per page
20
40