The Highlands at Sugar

Apartments
8.0
/10
Very Good
699 reviews

What Guests Say About Their Stay

Joy
10.0
/ 10
We were there to celebrate my son’s 15th birthday! We enjoyed everything in the surrounding areas. We had an issue with our washer and they fixed our issue the next day! We will definitely be back!
CORINNE
10.0
/ 10
We come here everytime we're in town. Great value, friendly staff beautiful views!
CORINNE
10.0
/ 10
This property is older but we like it's authenticity. The staff is pleasant, the unit is very spacious and the views are spectacular. Its our 3rd visit and we'll be back!
In the Area
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2173 Sugar Mountain Drive, Avery County, North Carolina, United States, 28604

Main Facilities

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This accommodation offers:
Indoor pool
Hot tub
Billiard
Game room
Laundry service
Parking
Fitness center
Barbecue
The Highlands at Sugar is located in area / city Avery County.
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What's around The Highlands at Sugar

2173 Sugar Mountain Drive, Avery County, North Carolina, United States, 28604
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Discover More About The Highlands at Sugar

Location


The Highlands at Sugar is located in area / city Avery County.

About The Highlands at Sugar

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at The Highlands at Sugar.

The apartment’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

With all facilities offered, The Highlands at Sugar is the right place to stay.

All facilities in The Highlands at Sugar

Others The Highlands at Sugar
Others

Things to Do

  • Hot tub
  • Barbecue
  • Indoor pool

Sports and Recreations

  • Billiard
  • Game room
  • Fitness center

General

  • Parking
  • Fireplace in lobby

Public Facilities

  • Others
  • Smoke-free area

Hotel Services

  • Front desk
  • Laundry service

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Accommodation Policy & General Information in The Highlands at Sugar

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk is open daily from 8:30 AM - 5 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Hotel only accepts guests with minimum age of 25

Check-in/Check-out Time

Check-in:
16:00 - 17:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Check-In / Check-Out Time
From 16:00 - 17:00 - to 10:00
Available rooms at The Highlands at Sugar
57
Another facilities in The Highlands at Sugar
Hot tub, Barbecue, Indoor pool, Billiard, Game room

Frequently asked question in The Highlands at Sugar

What is normal check-in & check-out time at The Highlands at Sugar?
The standard check-in time at The Highlands at Sugar is starting from 16:00 - 17:00 while the latest check-out time is at Before 10:00
What is the star rating of The Highlands at Sugar?
The Highlands at Sugar is a 3.0-star hotel.
How many rooms are available at The Highlands at Sugar?
The Highlands at Sugar has 57 rooms in total.
What do past guests say about The Highlands at Sugar?
The Highlands at Sugar is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in The Highlands at Sugar

8.0
Very Good
From 699 reviews
Cleanliness

8.2

Room Comfort

8.0

Location

9.0

Service and Facilites

8.6

Sort by
Most Relevant
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Traveler Reviews The Highlands at Sugar

Number of reviews per page
20
40
Top reviews
Ron
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

No A/C and the people above us sounded like they were going to come right through the ceiling. Running going on almost all night.
Joseph
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place to stay. Only thing it needs is AC.
Joy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We were there to celebrate my son’s 15th birthday! We enjoyed everything in the surrounding areas. We had an issue with our washer and they fixed our issue the next day! We will definitely be back!
Colby
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It was awsome
Hattie
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The swim pool did not look clean the hot tub. The Jets didn’t work and it looked like it was molded. It was so old ,did not realize they did not have air conditioner. We were on the bottom floor. Needless to say it was a bit hot thank goodness it wasn’t in July or August that we stay there.
CORINNE
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

We come here everytime we're in town. Great value, friendly staff beautiful views!
CORINNE
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

This property is older but we like it's authenticity. The staff is pleasant, the unit is very spacious and the views are spectacular. Its our 3rd visit and we'll be back!
Angela
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Beautiful serene Mountain View. Grocery and restaurants within 5 min not walkable but driving. Staff was very friendly. Apartment was very clean and I would definitely recommend
Erik
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

A wonderful older property with great amenities.
Cristiane
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The bathroom was not clean. The room did not look like the one I rented, and the main thing is that the bathroom ceiling had dark stains that looked like mold. Oh, and you have to clean it before leaving the place, which I only found out after I checked in and they gave me a paper saying that I have to clean the fireplace if I use it and take the trash out of the apartment and throw it in a trash can 300 meters away.
Read More
Analyn
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The unit was very spacious and the amenities (pool, hot tub, and game room) convenient and accessible. The location was perfect for us, as we were there to visit the Sugar Mountain Resort (only a couple miles down the road). The unit was not clean at all. Hair in the showers and sinks. Dirty under the beds and couches. The dishwasher was full of dishes from a previous. The walls and floors are old and not maintained. The refrigerator smelled horrible. We only stayed for a few nights and ate at the local restaurants, but the refrigerator smelled horrible, just for using it for keepung our bottled water. We returned one night after night skiing and the refrigerator smelled so bad, we had to turn on the microwave vent to help air out the kitchen.
Read More
Michael
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Very spacious and clean.
Misty
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Lots of space in the apt but it’s pretty outdated. Need the pullout couch replaced. The pool and pool room appreared very dirty. Would stay there again though for location and size.
Mariia
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Big rooms, cool balcony, clean and usable kitchen!
Paul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

If you are going to sugar mountain skiing great place to stay 2 minute drive to ski area parking lot.
Jennifer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Very helpful and responsive , beautiful views, clean, will definitely be back!!
Michael
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

great location and value.
james
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Property was good, but the following need to be addressed: Some dirty pans and dishes. Some pans had buildup on the bottom with no steel or sos pans to clean them. No dishwashing soap to clean dishes or silverware and no silverware basket to put them in the dishwasher. Burners on electric stove did dot fit and were not able to be leveled and only 2 of the burners could be used. The mattress is old and somewhat lumpy. Bedspread did not seem to be clean.
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Lukasz
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

I didn’t like tv , too small and not smart tv
Krishna
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The place is older but completely redone. Everything was great. The only thing is that the ceiling is paper thin and you hear the people above you.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 The Highlands at Sugar

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 699 reviews
Cleanliness

8.2

Room Comfort

8.0

Location

9.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Highlands at Sugar

Number of reviews per page
20
40
Top reviews
Ron
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

No A/C and the people above us sounded like they were going to come right through the ceiling. Running going on almost all night.
Joseph
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place to stay. Only thing it needs is AC.
Joy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We were there to celebrate my son’s 15th birthday! We enjoyed everything in the surrounding areas. We had an issue with our washer and they fixed our issue the next day! We will definitely be back!
Colby
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It was awsome
Hattie
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The swim pool did not look clean the hot tub. The Jets didn’t work and it looked like it was molded. It was so old ,did not realize they did not have air conditioner. We were on the bottom floor. Needless to say it was a bit hot thank goodness it wasn’t in July or August that we stay there.
CORINNE
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

We come here everytime we're in town. Great value, friendly staff beautiful views!
CORINNE
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

This property is older but we like it's authenticity. The staff is pleasant, the unit is very spacious and the views are spectacular. Its our 3rd visit and we'll be back!
Angela
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Beautiful serene Mountain View. Grocery and restaurants within 5 min not walkable but driving. Staff was very friendly. Apartment was very clean and I would definitely recommend
Erik
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

A wonderful older property with great amenities.
Cristiane
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The bathroom was not clean. The room did not look like the one I rented, and the main thing is that the bathroom ceiling had dark stains that looked like mold. Oh, and you have to clean it before leaving the place, which I only found out after I checked in and they gave me a paper saying that I have to clean the fireplace if I use it and take the trash out of the apartment and throw it in a trash can 300 meters away.
Read More
Analyn
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The unit was very spacious and the amenities (pool, hot tub, and game room) convenient and accessible. The location was perfect for us, as we were there to visit the Sugar Mountain Resort (only a couple miles down the road). The unit was not clean at all. Hair in the showers and sinks. Dirty under the beds and couches. The dishwasher was full of dishes from a previous. The walls and floors are old and not maintained. The refrigerator smelled horrible. We only stayed for a few nights and ate at the local restaurants, but the refrigerator smelled horrible, just for using it for keepung our bottled water. We returned one night after night skiing and the refrigerator smelled so bad, we had to turn on the microwave vent to help air out the kitchen.
Read More
Michael
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Very spacious and clean.
Misty
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Lots of space in the apt but it’s pretty outdated. Need the pullout couch replaced. The pool and pool room appreared very dirty. Would stay there again though for location and size.
Mariia
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Big rooms, cool balcony, clean and usable kitchen!
Paul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

If you are going to sugar mountain skiing great place to stay 2 minute drive to ski area parking lot.
Jennifer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Very helpful and responsive , beautiful views, clean, will definitely be back!!
Michael
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

great location and value.
james
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Property was good, but the following need to be addressed: Some dirty pans and dishes. Some pans had buildup on the bottom with no steel or sos pans to clean them. No dishwashing soap to clean dishes or silverware and no silverware basket to put them in the dishwasher. Burners on electric stove did dot fit and were not able to be leveled and only 2 of the burners could be used. The mattress is old and somewhat lumpy. Bedspread did not seem to be clean.
Read More
Lukasz
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

I didn’t like tv , too small and not smart tv
Krishna
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The place is older but completely redone. Everything was great. The only thing is that the ceiling is paper thin and you hear the people above you.
Number of reviews per page
20
40