The Lodge at Healdsburg tapestry Collection by Hilton

Our room was very comfortable and we loved the fireplace. Had a great stay at this hotel which turned out to be great value compared to other CA wine country hotels. And Healdsburg was lovely.

Clean property

Love our room and balcony. Amazing value for the cost.

Great lodge, very welcoming and clean

I recently stayed at this hotel, and unfortunately, my experience was intimidating and scary. My wife and I encountered issues with our room, specifically a persistent shower dripping problem that made it difficult to sleep. Despite being moved to another room of the same type, there was the same problem with a leaky shower. The situation escalated when we tried to address this issue with the front desk staff Angie. We were treated unprofessionally, not given an opportunity to express our concerns or feelings and the police were called by her, resulting in our eviction under threat of arrest. What’s particularly concerning is that the front desk staff seemed to have the power to evict guests without adequate justification, which made us feel unsafe and unwelcome. Her coworker’s testimony leads me to believe that she has a tendency to escalate situations rather than resolve them. No manager was on site that day to help us resolve this.

Location

There rooms were nicely accomodating and furnished with a built in gas fireplace for ambience. Wish there had been more room for our two pieces of luggage.

Liked property

Excellent

The Lodge is extremely clean, high on the ambiance scale for the decor, common areas and room. We did not appreciate the $10 parking charge, but joined Hilton and waived the charges. Location is well out of town, but a short drive. We did not use the breakfast as the charge seemed steep and it's not an actual restaurant. They seem to have a very rigid 4 pm check in. Otherwise, excellent.

Dining not really walkable - for some reason, I thought it would be. That said, it was a short drive and selection was great. Very comfortable and pleasant property.

This hotel surprised me in a good way. Very quaint and thoughtful touches with a tuscan theme. Comfortable bed, large shower, kind staff, and an onsite wine bar. 25 minute walk to downtown or a 4 minute drive. Area felt safe and I would stay there again.

Quite charming, nice amenities, dog friendly

This was a beautiful serene experience. Great amenities where available around the clock and the room was adorable.

The manager yelled at me in the lobby during check in, in front of other guests, practically shaking, she was so upset that I didn't tell her we had a dog. Next time, give the customer the benefit of the doubt and just deal with the situation. We didn't care about the $50 charge. Just be nice. We will not be staying here again.

Amazing amenities

Very nice, staff was great

I loved this property! The rooms, overall ambiance, and staff were all great! I’ll be back again!

Nice room and amenities. The noise from surrounding guest rooms and outside areas was distracting.

The staff was very pleasant and helpful. Didn't like the fact that there's not a microwave anywhere on the premises. We were told that we could go to the hotel next door and use their microwave in the lobby