Thompson Nashville, by Hyatt

Everything is VERY pricy! No store or gift shop for basic needs should you forget something. I feel like this property caters to young adults, but that may be just Nashville as a whole. The line to get coffee in the morning was out the door. Wouldn’t choose to stay here when returning to Nashville. Would choose a hotel outside of the downtown area, with more space in the lobby area to find a quiet spot to read or chill on my vacay.

This was a disappointing experience. From start to finish. We pulled up to valet, valet was looking at his phone and never looked up. Another staff dressed more formal stared at our car, walked past and was motioning to walk into the building until my husband rolled the window to ask if this “is where we can valet and unload?”. He still asked “Are you staying here?” Maybe we didn’t fit their ideal clientele. We are parents with two kids in hand. We were never rude and conscience of the kids not being disruptive. We proceed to check in and four staff members at the front desk. No pleasantries or basic customer service. I noticed immediately that the male front desk staff shot a look and chuckle to the staff that assisted us. It’s obvious it had to do with us. There were no one other customers checking in. The aesthetics of the room was very industrial and west elm. Our room was a city view with double beds. The room had a heavy musk/cologne smell. It was either the bedding detergent or a potpourri to set a mood. It was overwhelming. The rug had stains, glass cups were dirty and room was dusty. Leaving was the same service as arriving. The shower was the best amenity of the hotel.

the pillows were terrible and they charged me for a beverage out of the room when I never had a beverage from the room we had 2 bags of chips no drinks.

Have stayed her many times. Great Location. Good staff everywhere except front desk.

Property is convenient to many attractions. Also, very clean and nice gym. I was disappointed as housekeeping would knock on the door several times during the morning. The day of check-out, housekeeping knocked on the door three times between the hours of 9:00AM and 10:30AM. BTW, no swimming pool.

Beautiful hotel, we really enjoyed the roof top bar !

Friendly, clean and efficient

Extraordinary staff

Excellent Service

All good 👍

Awesome

No drawers for clothes, no hooks to hang clothes, towels and no fan in the bathroom

Staff was great, close to everything. Great location. Quiet at bed time with no outside noise

Rude front desk staff. I would look into hotels like the W as they have nicer rooms and much friendly front desk staff.

If you’re looking for a family friendly hotel, this is definitely not it. Still waiting for an invoice from my stay, which I have requested twice. Location is great and valet was very quick.

Absolutely wonderful & relaxing stay! Will return!

Amazing team at the front desk and concierge team. Huge shout out to Paris and Megan for their hospitality!

Amazing stay. Customer service is awesome! Gym is awesome! Water stations and glass karafe in the room is awesome! Peloton bikes (2), Peloton rower, lovely gym with an urban view, spring water. Just wish the spring water was in glass bottles. Right now, plastic with no recycling. Wish their bath amenities didn’t have color and was like rest of the ambiance. Overall, awesome stay. Looking to see glass bottles for spring water and organic/eco bath amenities. We’ll be back.

My room was dated .

Great stay