TownePlace Suites by Marriott Auburn University Area

Great place to stay!!

Great stay

This hotel was clean, comfortable and the staff was friendly.

Nice place to stay

Easy to find

Room was clean and comfortable. No hot water in the shower. No water pressure. Continental breakfast was not good.

Needed to extend my stay an additional night on arrival. Staff explained I could extend but would require switching room types, staying in one room one night and a second room the second night. $50 upcharge from the cost of the original room l (both booked on weekdays). The next morning it was explained the new room needed to be cleaned, the switch would need to take place after 11am. I told the staff that I would be back at 5pm and “don’t give my room away!” Haha, right? I arrived back at 5pm and was told the room was no longer available and I was being moved back to my original room. The room had not been cleaned between check-out and check-in. Hotel did not set clear expectations, had me carry around my luggage all day, and then placed me in a dirty room after charging an increased rated. Manager spoke to me via the front desk attendant with no resolution. Disappointed. Mold in the bathroom. Long hair covering shower wall on arrival. Soap dispensers need to be cleaned.

The shower had mold in the corners, very run down in the hall ways, stain on comforter, carpet old, hotel elevator keys were so worn hard to tell the numbers of the floors, not good selection of breakfast, mattress uncomfortable, sink would not drain in bathroom. Not sure how the hotel had the higher ratings it does but we would not stay here again for the price we paid.

Clean and courteous people

N/a

A

Na

construction 🚧 near the property

We arrived at the hotel at 5:00 till 4:00 in our room was not ready. We had to wait a half an hour. Once we got in the room there were no blankets or sheets or pillows for the pull out bed.

It was fine but the halls looked worn. The location is perfect when visiting auburn university.

A wonderful experience! Super clean and staff was so kind. The only issue that came up was there was no blow dryer in our room. I’ve never stayed at a hotel without a blow dryer, so, we definitely didn’t bring ours. Unfortunately, the staff was unable to find one we could use. He did mention they were on back order and I understand that is not their fault at all. I ended up using the AC vent to dry my hair. Staff was super kind and breakfast was great. Wonderful hotel.

Everything was fine. Room was ready early and front desk Reginald was nice.

The room is absolutely perfect and clean! Our check in process was seamless.

Everything was great except one major issue: since this is a college town, guests can be VERY loud on weekends. The staff on Friday night should try to be more proactive about asking guests to be quieter at night. There was, for example, an extremely loud group of students outside the hotel near the front door until 6am. When I brought this to the attention of the staff, they admitted that it’s a problem but they need to try to solve the problem also.

The room had a smell. The bathroom smelled of urine. The bathroom wall needed to be repaired and the baseboard around the sink had a thick layer of dust. The shower also had unknown hair as well. The room needed more than surface level cleaning.