Towneplace Suites by Marriott Saginaw

No fault of the staff, but the customer that checked in before me really smelled up the lobby of pot. ☹️

Upon check in, staff was rude about the reason my children and I were staying, she also asked for a card to put on file for damages, but then preauthorized $100 on the card. Upon getting into the room, the cups in the cupboard were full of food and debri, when I took them to the front desk for new ones, she insisted she couldn’t give them to me at the desk and had to bring them to my room later, not only was that uncomfortable as we weren’t even settled, but she was looking all around the room when she came up. Once we used the ice cold pool, we went to take showers, only to discover the shampoo, and body wash was locked in the holder on the wall in the shower and unusable. Upon getting out of the shower, my daughter stepped on something sharp. Looking down at the floor, I notice a tack strip exposed on the floor between carpet and bathroom floor. I brought these issues up to manager as this is unacceptable and she said sorry. That’s it. I paid $150 for a room with all these issues, and unprofessional behavior of staff. Completely unacceptable. I will not book with Marriott Bonvoy again. I am beyond upset and disappointed to spend this kind of money on a room for my family from out of town to be let down.

took my kids for get away staff was amazing rooms are ammazing we baked brownies in the room borrowed a hand mixer from front desk. pool area was great.best free breakfast i have had at any hotel so many hot options

The pull out couch was filthy.

No comparison with the treatment we received at the Fairmont Hotel. That issue will be dealt with next week.

I loved the kitchen and the layout of the room.

There were dirty wash clothes hanging in the shower and a pile of dirty towels shoved in the corner of the bathtub, and a dirty rubber glove. The coffee pot looked like it's never been cleaned, there was mildew in the bathtub and no body wash. There were leaves on the floor. And no USB plugs. I have photos but the site won't let me add them

Nice place, pool was freezing couldn’t even stand with feet on first stair, no wash cloths in bathroom and only 2 hand towels otherwise it’s a nice motel

The room was very comfortable and convenient. I loved the full kitchen. The staff was extremely friendly and helpful! One suggestion would be to warm the pool up.

The couch looked pretty worn and dirty. Same for the pullout bed. I wish the listing had the sizes of the beds. I assumed it was a Queen, but it was much smaller. There is not enough room for two tall adults on the bed. The shower drained slowly, and there was no bathroom fan. The rooms are large and pretty soundproof. The work area had plenty of space for several monitors. Breakfast was great, workout room was fine.

Staff was very nice. Our room was well appointed, clean. Breakfast was great. Nice area to eat. Pool too cold, hall carpet worn

Room was pretty clean, bed very comfy! Carpet looking a little tattered. Best part was the front seat gal on duty. She was awesome!!! Extremely friendly, great about suggestions for dinner. Asking what brought us into the area… AND , it was all genuine.. she deserves recognition from management at that location, but I can’t remember her name! 😒

Staff was super friendly, close to downtown and places to eat

This was the first time we have ever had any issues. The staff was overall nice, we went in expecting to pay a price as we booked online, then the hotel charged us as if we booked with them that day, and then, when checking in staff member didn't give info on dog charges, Just asked if our dog was a service dog by chance, after we had already checked in. I said no and she said, oh okay. When checking out and asking about the price differnce, we were told it is a "HOLDING FEE" which was wrong. The room wasnt clean, the bed was a full sized bed not queen or king as stated, Overall not happy. We have 2 charges that are different amounts for the room. We were advised to call Manager. We will not be back.

For the amount of money I paid it was horrible will never stay there again you can hear everyone and everything plus I had to put $300 deposit down for a trash hotel I slept barely and left 2 hours before check out never again but to mention the roof was leaking in the lobby.

Staff were very friendly and accomodating!

Really liked the kitchenette/dining area

Not applicable

It was extremely nice!! The girl at the front desk on midnights (8/10-8/11) is so awesome!! She was very kind, organized, and efficient!

Our bed had blood and bandaid wrappers on the sheets. The oven door was hanging off. The door stopper behind the entry door is broken and knocked into the wall. The pull out bed had a beer tab in it. Overall extremely unhappy with our stay