Tru by Hilton Pensacola Airport Medical Center

The bar tender made the stay horrible. IDing 50 year old then lied to her manger that she was cussed out. Their were never pool towels available Did not replenished bath towels, had to ask everyday. I would never return to this location.

Nice

Very good location! Lots of restaurants near. Hotel was very clean. Would definitely recommend.

Very nice, very clean, no complaints whatsoever. Close to the mall and plenty of things to do.

Very clean. They had staff cleaning at all times. Smelt amazing. Will use this hotel for future trips. Little expensive but worth it

Great hotel. Clean and great breakfast

We got a handicap room that was HUGE!! The breakfast was by far the best I've had at a hotel. Staff was very friendly and the free shuttle to the airport was a bonus.

Nice accommodations

I didn't like that they had no coffee/tea maker in the room

Good property to stay with Family. Friendly staff and good breakfast!!

Very clean hotel and wide variety of breakfast.

It was great. Staff were all friendly and helpful. Our room was clean and fresh. We enjoyed happy hour too.

The hotel staff was friendly. Room was very clean. They have a bar but the bartender was out driving the shuttle

The main water for the whole hotel was without water for almost 24 hours. We could not flush any toilets and could not take showers. It was terrible…

Everything

Hotel was clean staff friendly we will be back! We are in Pensacola several times a year for my husband job and we are always looking for good hotel.

Never will use any Hilton chain of hotels again. The most unprofessional incident occured with no responsibility taken by the hotel or the manager in regards to the incident. Upon arrival and check in, which was done by my fiancé, as my flight was delayed, not allowing me to be there at check in. Upon getting to our room, when she entered the assigned room, which was late in the day, the room was occupied by another couple, in bed enjoying each others company..understandably, obviously she was startled as well as the couple together in bed. The gentleman in the room yelled a few explicatives and my fiancé flustered hurried out and back to the front desk, which the person took no responsibility. Imagine if her 2 young daughters had been there to witness that or even if the situation had potentially escalated in the room. Once I arrived, with my fiancé still physically affected, the front desk person said speak to the manager in the morning. Speaking to the manager in the morning, she seem disinterested and said she would check into it and contact me back. Never heard back so at checkout she said that since I booked with Hotels.com she couldn't do anything, contact them and she would resolve it through them. Lie, when Hotel.com spoke to manager, she told them NOTHING she could do. Hotels.com said she could have settled at the hotel, they didn't understand why no compensation offered. Legal advice will be sought, my fiancé is still bothered by this most disturbing event! Sad!

Spotless and comfortable! Staff was extremely friendly and helpful. We will be back if staying in the area again!

It was so nice and clean. Great location- close to so many restaurants & shops. Pool was relaxing. Definitely stay again & highly recommend!

Very clean great beds