WoodSpring Suites Murfreesboro

Room floor was filthy. The beds looked like camp cots. Terrible sheets and thin towels. The ad says pet friendly but charged $65 for our dog.

BED BUGS on the bed have pics and videos and when alerted front desk they denied and said they never had them and found a petty excuse to kick me out the next morning and still have not refunded my money that I had paid in advance pics and videos of bugs

The room didn’t appear to have been swept and was dirty. After the first few days it became apparent that they were not providing any housekeeping services during our stay. There were 2 towels in the room, on the 4th day we requested fresh towels and asked for washcloths. We were told that they could not provide fresh linens due to their dryer not working. The guest laundry had 5 working dryers (I know this because I did laundry while I was there). The guest laundry was located directly across the hall from the hotel laundry so I’m not really sure why they couldn’t take the linens across the hall to dry them, definitely was just laziness! At some point during our stay they started posted signs around the hotel stating that they no longer had housekeeping services. On our last night I set a bag of trash in the hallway that had been bagged up in our room but had never been picked up for days. At 8:30 the next morning we were rudely awakened to banging on the door and then a hotel employee entered the room asking if this was a bag of trash in the hallway. We told her that it was trash and we had put it there because we didn’t know what to do with it. She continued to scream at us and tell us that it needed to go to the dumpster out back to which I replied “I’m not housekeeping”. I slammed the door and flipped the security lock, she immediately tried to re-enter room and screamed that she was calling the police to have us thrown out for not taking our trash out, they never came.

Hotel smelled like weed. As I was greeted with an inconvenient sigh, I was told they only had 1 room left and its not what I booked to go look at it. I stay in hotels every weekend, this was by far the dirtiest establishment. There was no comforter on the bed. 2 small pillows, no towels or wash clothes in the room. When I left they immediately closed the office, locked the doors and turned the lights off. The air conditioning did not work and we saw a few small roaches. Phone in room did not work and when we went to checkout office was still closed. Would love to speak to management.

We had to move rooms because they were so many roaches in the room and this was on the first floor. They moved us to a higher floor and it was better

The clerk who signed us in was amazing

Nice property

Clean, cheap, sleep, shower and on our way.

The staff were amazing

Within 5 minutes I saw minimum 5 roaches crawling around as soon as I walked in the room. I’ve stayed at a Woodsprings Suites years ago in Houston near airport & it was a great experience! I did not stay last night (left with :20 mins of check in) I refused to bring my Gkids into that filthy room. Chairs w/worn seats. Bed linen terrible! Floor visibly dirty & greasy looking!

Friendly staff, very nice, very quiet

Greay staff

Dirty

Tanqueray was great at check-in.

Roaches running around in the kitchen! Told the front desk.. they were aware—. But, if ppl will live like this, God bless them. It’s not for me! Couldn’t wait to leave!

It was roaches in our room

First room was not ready was on the 3rd floor. Bed was not made girl at the front counter gave me blankets to carry up to my room. When I got into the room, it smelled like mildew floors were filthy not vacuumed at all appeared to be blood stains in the carpet, everything was dirty. The next day the general manager called me and told me to give them a second chance and she was going to give me an “upgraded room” it was on the 4th floor, it did have new flooring and didn’t smell of mold. The room was cleaner but had stuff splattered on the bathroom door that wasn’t cleaned off, a child’s sticker on the bathroom door frame, refrigerator door opened in the wrong direction and when it turned on, it sounded like somebody using a sander on a piece of wood, and it kept me up all night. Behind the refrigerator was a giant pile of roach bait that looked like white round discs and dead and alive cockroaches everywhere. The dresser drawers had cockroach feces in the corners. When you set the shower to a certain temperature, the knob continued to rotate to scolding hot and would not stay in place. The toilet would not flush correctly. This hotel does not mention that it is a extended stay hotel, the hallways smell of dog piss and dander. And the Internet would never let me connect.

The property is dated but acceptable. The pet friendly thing of course always ends up with poop in the parking lot and dirty floors in the rooms. Through it all, every member of the hotel staff were cheerful and friendly. The personelle at the front desk are exceptional. Hats off to the hiring going on here. I was greeted with a smile at each encounter and never met with anything but the most courteous and kind treatment.

It was alright.

My overall stay was nice. I stayed here the previous week before & didn’t have an issue. But this was totally different. I had roaches in my room. Didn’t notice until I had a box of pizza sitting out. After that they all came out. This was on the second day. Other than that the place was nice.