AFFA Boutique Hotel

The staff were very helpful, the room looked exactly like the pictures, the cleaning staff cleaned daily, and the hot breakfast was quite delicious. The location is excellent, just a few steps from Ho Guom Lake, 200m from the Cathedral, and 500m from the Old Quarter.

Strategic hotel to anywhere, friendly and nice staff.

Okay, the hotel is near the lake and surrounding attractions.

Worth it, anti zonk, according to people's reviews. The interior is really that aesthetic. The room size is still sufficient. The location is really the best, you can literally just walk everywhere. The staff is also friendly, especially Mr. Than notice to mention, but it's okay, this hotel is really recommended. Want to stay here again if you go to Hanoi. Oh yeah, the breakfast is also worth it, we got a cheap promo yesterday 💛

The hotel smells wonderful, the rooms are spacious and well-equipped. The staff member, Thanh, was very helpful.

I stayed in Hanoi for two days. Luckily, I was able to check in early and leave my luggage before checking in because I arrived at the hotel early in the morning. It's close to 7-Eleven and Hoan Kiem Lake. Hot water is available, and the air conditioning is cool, even though the room isn't large. But it's enough for me to rest. Mr. Thanh was very helpful during check-in and check-out. Breakfast was just okay.

The receptionist spoke good English and provided excellent service.

After booking, I was given a room at the end of the hallway. The door was always jammed shut, probably because no one was there (I had to ask the male receptionist to open it for me). The shower was terrible, water was splashing everywhere... a disappointing experience.

Location 10/10. Staff: extremely enthusiastic and polite. My family had a small child and needed extra time, so we requested a late check-out and were very helpful. Knowing we had a child, when we ordered food via Grab, the staff even delivered it to our room. My child slept soundly despite being with us. The room was clean, and the design of the desk and wardrobe provided ample space for clothes, bags, and other items.

The location is very convenient, overall it's good!

The staff were friendly and lovely. The rooms were clean. The TV wasn't working.

The location is convenient for sightseeing, but the rooms are a bit small.

The biggest drawback is that the room amenities are still old, just like they've been for years; the shower head has been spraying water everywhere for ages and hasn't been repaired. The biggest plus is the location and the friendly, professional, long-term staff (I met them around 2022-2023), including Toan the receptionist, Linh the housekeeper, and an accountant whose name I don't know. This time, Toan wasn't there, so the hotel felt much quieter. Many guests asked about her, and I really appreciate her dedicated, sincere, quick, and efficient service. I heard she resigned due to personal reasons. I hope to see her again someday. The biggest downside is that the room amenities are quite outdated—they haven't changed in years. Especially the shower, it's been spraying water everywhere for ages and still hasn't been fixed. On the bright side, the location is amazing, and the long-term staff are incredibly friendly and professional. Back in 2022-2023, I was super impressed by Toan at the front desk, Linh from housekeeping, and an accountant whose name I didn't catch. Coming back this time, the hotel felt a bit empty and quiet without Toan. I noticed many other guests asking about him too. Everyone really loves his dedicated, heartfelt, quick, and efficient service. I heard he left for personal reasons, which is such a pity. I really hope to see him again on my next visit!

The service staff were good, friendly, and enthusiastic.

The room was clean and conveniently located.

For that price, the accommodation is suitable. If possible, I would like the hotel to improve the bathroom (drainage) and ensure the rooms are cleaner.

I was delighted to meet the lovely receptionist (Ms. Nhung) and everyone was incredibly enthusiastic 🫶

Khách sạn đẹp, phòng sạch sẽ , nằm trong trung tâm phố cổ, hồ gươm, mình được chị Nhung nhân viên khách sạn hướng dẫn và hỗ trợ nhiệt tình, thân thiện, lần sau sẽ đến tiếp 😁

The counter staff member named Nhung was very friendly, I really liked her.

The motorbike rental service was terrible; the bikes were very old despite the higher price compared to other places. The positives were that the hotel was near the city center, the price was reasonable, the staff were helpful, and the rooms were clean. Since it was just for sleeping, a very large room wasn't really necessary.