Grand Mercure Danang

Pros: Clean room and decent physical facilities. Cons: Unprofessional night staff with a dismissive, rigid attitude. Poor service recovery and misleading communication regarding hotel policies. Management response felt dismissive and insincere rather than taking accountability. Review: I stayed at the Grand Mercure Danang expecting the level of hospitality and standard associated with a premium Accor property—especially when booking a higher-tier room (Club Room). Unfortunately, the overall experience was severely ruined by poor service, misleading communication, and a total lack of empathy from the staff and management. Late at night, when requesting basic necessities, we were met with a rigid, dismissive, and completely unhelpful attitude from the night team. Rather than offering basic assistance or reasonable service recovery, the staff was argumentative and unprofessional. When the issue was raised to management, the response felt like a canned, corporate non-apology that minimized what actually happened instead of taking ownership or offering a genuine solution. While the property itself is fine, hospitality comes down to how guests are treated—especially when an issue arises. The poor service recovery and unsupportive staff make it impossible for me to recommend this hotel. I will not be returning.

Staffs are not nice. Slow service . Would not recommend!

Breakfast was great

Room was stinky, filled with sewer odor.

Great

The hotel is on an island of the Han river

Breakfast was good

This hotel was perfect , I love the location , the staff goes above and beyond for everything. The bathroom was squeaky clean ( which a big deal to me ) .

Perfect accommodation big room spotless 2 bathrooms staff 1st rate. 5 stars,all the way we will be back

I absolutely cannot rate this hotel enough. From the moment I arrived, along with during my entire stay, I was treated with the upmost respect and courtesy any guest could ask for. All staff were remarkable but 3 in particular. I am eternally grateful to Mai Trang, Huy and Cam. My stay mattered and these 3 went above and beyond to demonstrate this. The hotel should value and cherish their approach to customer service. The food in the restaurant was delicious and again, the staff were very respectful. The bartender who made my night cap (old fashion cocktail) was also very friendly and attentive. The room was spacious and comfortable and the view of the river from my room was awesome. My stay here will be in my thoughts for a long time to come. Thank you so much.

The staff , they were great .The location was good the breakfast was out of this world The only issue was the room was a little tired looking and we did not have hot water for the shower , but I would give a 8/10

Checked in early, staff accommodated my request to be located on the same floor as my friend who checked in a few hours earlier. Very prompt and efficient room cleaning - room turned over within the time I had my breakfast. Lounge staff very polite, friendly and helpful. Nice views all around, bed was comfortable with a pillow menu, and TV had many movie channels to choose from.

Great customer service. Breakfast buffet has a variety of choice and very tasty. Suite room is very spacious and clean. Very happy with Grand Mercure Da Nang. Will come back again.

It was a bit of misunderstanding on my check in but the hotel fixed it provided a city tour and transportation to the airport free of charge . The service is superb , the staff is amazing, friendly and very sweet. They offer me to upgrade me a better f Room but I decided to take the tour and the transport to the airport. This hotel is a paradise and 5 starts hotel !

If you book the full river view, you might get the room with the view of the dragon bridge

Two thumbs up (times a hundred) for the front desk team! They were so friendly and helped me with everything—from finding an awesome English speaking guide, luxury transportation with a great standby driver and even helped me find my passport I lost at the airport! I can’t thank them enough and definitely will visit again!!!

Like it

Beautiful view, friendly employees….

Love it

Staff members are very friendly, helpful and professional. Will definitely come back and stay there.