Hai Bay Hotel

I really wanted to like this hotel, but it just did not live up to the reviews I’ve seen on Expedia and Google. Hotel hallway was dirty, stained carpet upon exiting the elevator. The hallway did not smell clean. The beds in the room were fine, but the restroom left a lot to be desired. The hand soap bottle looks like it’s been reused for several years (yellow/brown stains on the pump), the floors of the restroom bathtub had mold. Water splatters everywhere while you shower. Overall, just did not feel like it was a clean hotel and this wasn’t something I felt like could be changed if it was brought up to the staff.

Room are spacious. Central

Great place to stay. Very friendly staff. Thank you Kai for your assistance. Wonderful buffet breakfast

Everything was great. Location, staff, room and the breakfast , all very good,

Shops all around and walking distance. Pick up for tour operators is good location. Baggage stored for us for 2 nights away and when we returned a key card was given without registration again. Wonderful.

Hotel is conveniently located in the Old Town of Hanoi with a lively street vibe and easy walking distance to such attractions as Train Street, Maison Centrale, Hoan Kiem Lake. Abounding with eateries and street merchants serving up bahn mi and Vietnamese specialty coffee, the scene is one of organized mayhem. Be aware that traffic and its accompanying cacophony will wake the light sleeper but subsides by 10 p.m. Interior rooms without windows may be preferred.

The hotel is in the center of the old city. On the one hand, it is good that you are in an accessible place and within walking distance to many places in Hanoi. On the other hand, it is difficult to sleep with the noise, especially with the rooms facing the street with the balcony. In addition, there is a noise problem between the rooms, you can hear loudly if there are noisy neighbors. The rooms themselves are quite large, although there is no place to put a second suitcase. The beds are comfortable. And the shower has good pressure and hot water. However, there is a bathtub, which on the one hand is good for those who want to take a bath, but for those who only take a shower and adults, it is difficult to get in and out of the tub and is even dangerous because there is nothing to lean on when entering or exiting the bathtub. The staff is very nice, but most of them do not know English at a good level to respond to Western tourists, although they try to help. However, in a place like this, especially at the reception, a fluent English speaker is needed, since most tourists in the hotel speak English. The 2 elevators are also good, but in one of the two elevators there is a dirty and musty carpet that is not beautiful and not suitable for a hotel. In terms of breakfast There is a sufficient variety in the dining room for breakfast However, everything is at a low level, stale coffee, bland cakes, and if you ask for cappuccino or good morning coffee, it is an additional charge

Cherry was great help!

Cherry was awesome!

This hotel is very well-situated.There are a variety of spas and restaurants within walking distance. I only stayed one night, but I didn’t have any issues. The decor in the room is beautiful. The wood paneling and lush fabrics have a very high-end feel.

Great location but the highlight was the service. Thank you kim son!!

We had a wonderful stay at the hotel. Cherry and the rest of the staff were welcoming and really helpful with anything we needed, including booking tours. We had a very large hotel room, which was freshly cleaned each day. The buffet breakfast was convenient in the mornings to get some fuel for the day. The location is also fantastic — within walking distance of many shops, food, and tourist attractions in the Old Quarter. Would highly recommend!

Their need to improve in the coffee

Room was small but functional. Window faced a courtyard so had to keep our curtained drawn closed. Hotel stated that breakfast starts at 6.30am, but in reality 6.30am is the time they start laying out the food and beverages. As we had early activities, we could not wait for all the food and drinks to be ready. Hotel is well maintained and staff are helpful and responsive.

Nice place but was disappointed that the roof top bar was closed for renovations that was the reason why I booked it and was never notified that it would be closed during our stay. Cancellation was not even possible.

It was a nice hotel but disappointed because the roof top bar was closed for renovations. This was the reason why I booked it I never received a notice that it was closed. I wouldn’t have booked it if I knew that.

I love the wooden rooms and the servive was very good.

Decent hotel with decent cleanliness. Area is pretty central. Our request of a king sized bed wasn’t adhered to so we had to wait for them to “join” the beds after checkin The salads at the breakfast had flies. Food was average in general. The listing says it has a spa but there hasn’t been one for months as per the front office.

Great location staff and rooms.

The staff were friendly and helpful. The bed was good and clean to sleep in. We enjoyed the breakfast each morning which gave us energy for the day. We were also able to order my breakfast to go when we checked out early. Thank you staff!