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InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel
Hotels
8.8
/10
Very Good
1,007 reviews
What Guests Say About Their Stay
Nguyễn T. M. L.
9.4
/ 10
Spacious room, clean, good service staff. Air conditioner in the room is difficult to adjust so the room is a bit cold. Breakfast is ok.
See original
Li Quentin A.
8.5
/ 10
Nice Hotel , friendly staff. Hieu very Helpful the one who check in
Gary
10.0
/ 10
Excellent hotel. Other higher rated hotels in Hanoi manipulate their reviews. Having stayed in the so called top rated in the Old Quarter (Oriental Jade and May de Ville) before this I can assure you they are not a patch on this one.
Agnes
10.0
/ 10
Great service and clean hotel .. it was spacious and the bed comfortable as well.
Andrew
10.0
/ 10
Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!
In the Area
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05 Tu Hoa,Tay Ho Ward, Quang An ward, Tay Ho District, Hanoi, Vietnam, 10000
Main Facilities
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This accommodation offers:
Outdoor pool
Swimming pool
Fitness center
AC
ATM/Banking
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Available Room Types in InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel
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What's around InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel
05 Tu Hoa,Tay Ho Ward, Quang An ward, Tay Ho District, Hanoi, Vietnam, 10000
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Discover More About InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel
Location
InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel is located in area / city Quang An.
About InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel.
All facilities in InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Public Facilities
- WiFi in public area
- Room service
- Parking
Things to Do
- Outdoor pool
- Fitness center
General
- AC
- Swimming pool
Accessibilty
- Accessibility equipment
- Accessible parking
Connectivity
- Free WiFi
Hotel Services
- Concierge
In-room Facilities
- TV
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Available rooms at InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel | 318 |
Number of floors in InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel | 5 |
Another facilities in InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel | WiFi in public area, Room service, Parking, Outdoor pool, Fitness center |
Frequently asked question in InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel
What is normal check-in & check-out time at InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel?
The standard check-in time at InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel?
InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel is a 5.0-star hotel.
How many floors does InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel have?
InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel has 5 floors.
How many rooms are available at InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel?
InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel has 318 rooms in total.
Does InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel provide parking?
Yes, InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel
Overall Ratings & Reviews InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel
Traveloka (43)
Other sources (964)
8.8
Very Good
From 964 reviews
Cleanliness
9.0
Room Comfort
9.0
Location
7.2
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel
Number of reviews per page
20
40
Top reviews
Fatima Zahra
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Great hotel , beautiful view of the la
Nicholas
with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Beautiful property. Friendly and patient staff members. Great experience.
Verified traveler
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Loved everything about it
Gary
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Excellent hotel. Other higher rated hotels in Hanoi manipulate their reviews. Having stayed in the so called top rated in the Old Quarter (Oriental Jade and May de Ville) before this I can assure you they are not a patch on this one.
Lynn Yi
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
alls good
Agnes
Business
10.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Great service and clean hotel .. it was spacious and the bed comfortable as well.
SOO HYUN
Leisure Family
8.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
clean and quiet room
staff was nice & kind
Andrew
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!
Shahinda
Friends and Family
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Lovely hotel with spacious room , balcony and a wonderful view.it was good to escape the crowded old quarter and it is not far away from the hotel.
We booked a stay at the hotel 6 years ago for a honeymoon that we didn’t mange to make it due to a war conflict in our country and it was nice to finally come to the hotel snd vietnam
Read More
Melinda Jill
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
The staff were exceptionally helpful and we loved the sunset bar and restaurant. The room amenities had everything including a sewing kit which came in handy. I would definitely recommend it to friends and stay there again if in Hanoi.
Gary
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
An amazing service in an amazing location! We'd managed to accidentally double book, but the staff offered to refund one, even though they didn't have to! Breakfast was exceptional, massive choice and quality. We also dined in their Saigon restaurant, which is well worth a visit. Take mozzy spray, the lake does attract these unfortunately - the hotel does have plug-in repellents and flyscreens on the patio doors, but the odd one will still get in. The views and room are worth the risk, so don't let this put you off!
Read More
Samantha
10.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
We really enjoyed our stay at the Intercontinental West Lake during our time in Hanoi. It was the perfect base for travelling with our toddler - after a busy day exploring the city it was nice to return to the peace and tranquility. The hotel was really accommodating and service was great. They even surprised my husband with a cake as an early birthday present which was a very thoughtful gesture.
Read More
ANDRES
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Hotel is built over the lake, which gives great views. The pool area is lovely. The breakfast is excellent.
inara
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Reception must provide all offers available when guest check in, specially make sure what billing are correct
kai chun
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
We had a wonderful experience at this hotel for 5 nights. Top notch breakfast, ambience and professional staff. definitely recommend it.
Jocelyn
4.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Won't stay there again. Doesn't deserve the Intercontinental name
Tineka
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The staff was excellent. They did their very best to make sure all of our wants/needs were met during our stay. We were celebrating my husband's birthday and they made our holiday pleasantly memorable.
Paul
Business
8.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
The hotel is in a great location by the lake, and is only a short taxi from the old quarter. Service is excellent, and I would definitely stay again. The property is looking a little old however, and would benefit from a refurbishment.
James
Friends and Family
6.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
The property was dated. The service staff was great as always, but the rooms need to be upgraded right away. The Wi-Fi needs to be 5G not 2.4. It's 2025, not 1995.
If IHG Prides itself on quality, then read this review and spend the money to restore this property to what the traveling public comes to expect when staying at an IHG property.
Read More
Daviea
Leisure
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
The property was is a good location about 10-15 mins (depending on traffic) away from the Old Quarter where there is an immense amount of local shops and food vendors. It is still in the heart of Vietnamese history. The Lotte Mall is great and close by. Also they have an independent travel agency inside that has tours (private or group) that can fit you preferences. Room service always arrived quickly. Staff were extremely polite and friendly.
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel
Traveloka (43)
Other sources (964)
8.8
Very Good
From 964 reviews
Cleanliness
9.0
Room Comfort
9.0
Location
7.2
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews InterContinental Hotels HANOI WESTLAKE by IHG, an IHG Hotel
Number of reviews per page
20
40
Top reviews
Fatima Zahra
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Great hotel , beautiful view of the la
Nicholas
with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Beautiful property. Friendly and patient staff members. Great experience.
Verified traveler
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Loved everything about it
Gary
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Excellent hotel. Other higher rated hotels in Hanoi manipulate their reviews. Having stayed in the so called top rated in the Old Quarter (Oriental Jade and May de Ville) before this I can assure you they are not a patch on this one.
Lynn Yi
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
alls good
Agnes
Business
10.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Great service and clean hotel .. it was spacious and the bed comfortable as well.
SOO HYUN
Leisure Family
8.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
clean and quiet room
staff was nice & kind
Andrew
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!
Shahinda
Friends and Family
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Lovely hotel with spacious room , balcony and a wonderful view.it was good to escape the crowded old quarter and it is not far away from the hotel.
We booked a stay at the hotel 6 years ago for a honeymoon that we didn’t mange to make it due to a war conflict in our country and it was nice to finally come to the hotel snd vietnam
Read More
Melinda Jill
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
The staff were exceptionally helpful and we loved the sunset bar and restaurant. The room amenities had everything including a sewing kit which came in handy. I would definitely recommend it to friends and stay there again if in Hanoi.
Gary
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
An amazing service in an amazing location! We'd managed to accidentally double book, but the staff offered to refund one, even though they didn't have to! Breakfast was exceptional, massive choice and quality. We also dined in their Saigon restaurant, which is well worth a visit. Take mozzy spray, the lake does attract these unfortunately - the hotel does have plug-in repellents and flyscreens on the patio doors, but the odd one will still get in. The views and room are worth the risk, so don't let this put you off!
Read More
Samantha
10.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
We really enjoyed our stay at the Intercontinental West Lake during our time in Hanoi. It was the perfect base for travelling with our toddler - after a busy day exploring the city it was nice to return to the peace and tranquility. The hotel was really accommodating and service was great. They even surprised my husband with a cake as an early birthday present which was a very thoughtful gesture.
Read More
ANDRES
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Hotel is built over the lake, which gives great views. The pool area is lovely. The breakfast is excellent.
inara
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Reception must provide all offers available when guest check in, specially make sure what billing are correct
kai chun
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
We had a wonderful experience at this hotel for 5 nights. Top notch breakfast, ambience and professional staff. definitely recommend it.
Jocelyn
4.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Won't stay there again. Doesn't deserve the Intercontinental name
Tineka
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The staff was excellent. They did their very best to make sure all of our wants/needs were met during our stay. We were celebrating my husband's birthday and they made our holiday pleasantly memorable.
Paul
Business
8.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
The hotel is in a great location by the lake, and is only a short taxi from the old quarter. Service is excellent, and I would definitely stay again. The property is looking a little old however, and would benefit from a refurbishment.
James
Friends and Family
6.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
The property was dated. The service staff was great as always, but the rooms need to be upgraded right away. The Wi-Fi needs to be 5G not 2.4. It's 2025, not 1995.
If IHG Prides itself on quality, then read this review and spend the money to restore this property to what the traveling public comes to expect when staying at an IHG property.
Read More
Daviea
Leisure
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
The property was is a good location about 10-15 mins (depending on traffic) away from the Old Quarter where there is an immense amount of local shops and food vendors. It is still in the heart of Vietnamese history. The Lotte Mall is great and close by. Also they have an independent travel agency inside that has tours (private or group) that can fit you preferences. Room service always arrived quickly. Staff were extremely polite and friendly.
Read More
Number of reviews per page
20
40